I collected two tins of paint which should have been the same colour - almond white, but when I got home I found out that one of the tons was a different white. I should have checked both tins more... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
bought a parasol base no cross frame or bars to hold it together and for the parasol, no instructions and speaking to a bot not helpful. Read reviews and the last person to experience this who did a... Toon meer
Bedrijf heeft geantwoord
My 2nd order from Homebase that I have picked up from Clitheroe. Sadly one of the vacuum bags wasn't available that I had ordered (they refunded this) , but the storage boxes & other vacuum bags... Toon meer
The lawnmower I ordered was waiting for me behind the customer services desk. I paid on line order and collect, and joined up to Homebase emailing system to get 10% discount on my first order so my la... Toon meer
Bedrijfsgegevens
Over Homebase - Clitheroe
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Queens Way, BB7 1AU, Clitheroe, Verenigd Koninkrijk
- 0345 640 7888
4,4
Uitstekend
74 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ease of ordering on-line
Ease of ordering on-line. Ease of collecting in store.
15 november 2024
Review zonder uitnodiging
Ordered online collection from our…
Ordered online collection from our local store …All ready for us on arrival . Great customer experience
27 oktober 2024
Review zonder uitnodiging
Highly recommended
Easy to order on line and then collect. The storage chest is easy to assemble and perfect for the garden.
Very helpful in store and even carried it to the car.
17 oktober 2024
Review zonder uitnodiging
Always a pleasure to visit the…
Always a pleasure to visit the Clitheroe store. Staff are so friendly and helpful! Collection went smoothly. Very happy
30 september 2024
Review zonder uitnodiging
Firstly I must say that usually I HATE…
Firstly I must say that usually I HATE homebase, it's usually got the same.2 ladies that look down there nose at you and make me feel like I'm interrupting them chatting when needing to be served, so I only ever come here if I can't get to out of town. (I'm disabled).
However, I ordered some paint online last night so I could run in grab it and run out but then this morning I needed some silk emulshion too, I went in dreading it and was immediately spoken to by this amazing happy chappy who told me which paint I needed then took me to the paint and picked out the one for me also telling me about a discount today as well!
When I got to the till I was served by Jamie who was a breath of fresh air! He was happy to see me, waited while I went to get my phone for the collection code, smiled, chatted and even carried all 3 huge tins of paint out to my car for me chatting on the way.
Thank you homebase staff working today, you are all amazing and I will now be back shopping with you on Sundays from now on.
29 september 2024
Review zonder uitnodiging
Wrong item given
I collected two tins of paint which should have been the same colour - almond white, but when I got home I found out that one of the tons was a different white. I should have checked both tins more carefully but this is the first time I have been given a wrong click and collect item.
The store rang early the next morning after I submitted my review and someone came out shortly after the call with the correct item. I was very pleasantly surprised with how well and quickly the problem was dealt with.
24 september 2024
Review zonder uitnodiging
Antwoord van Homebase - Clitheroe
Hi Rosemary,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store. If you still need the correct item please return to the store with the incorrect ones and an instore team member will be more than happy to assist.
Thanks,
Team Homebase
bought a parasol base no fittings and…
bought a parasol base no cross frame or bars to hold it together and for the parasol, no instructions and speaking to a bot not helpful. Read reviews and the last person to experience this who did a trust pilot review was told the pic on the box was for illustration purposes only.
Can't get any info from the website or order anything as these products are now out of season. Buyer beware.
18 september 2024
Review zonder uitnodiging
Antwoord van Homebase - Clitheroe
Hi Shelia,
We're sorry to let you down on this occasion.
We can see this base does state that its is suitable for a cantilever parasol and the stand is not included for this.
If you would like to return your order please get in touch with us to arrange this.
Many Thanks
Team Homebase
I always have good experiences with…
I always have good experiences with Homebase.The Clitheroe staff are always very helpful 👍
8 september 2024
EXCELLENT CUSTOMER SERVICE FROM MARK & HIS COLLEAGUES
I returned a faulty hedge trimmer to the Clitheroe store which whilst still under guarantee I had misplaced the documentation.All staff members particularly Mark were helpful & understanding appreciating the dangerous nature of the issue & arranged a replacement.The customer service I received was excellent & I was treated with the utmost courtesy & respect.
8 september 2024
Review zonder uitnodiging
No worries
Ordering was easy and collection was relatively straightforward. However, a lack of staff did delay things a bit as only one staff member was available on the counter. They were fantastic though
30 augustus 2024
Review zonder uitnodiging
Our order was ready to collect
Our order was ready to collect at the tills. Text message updates to notify when order was ready to collect.
Lovely lady on the tills at collection.
Excellent prices and great choice. We love Homebase
29 augustus 2024
Review zonder uitnodiging
The online buying was easy to find the…
The online buying was easy to find the required item. This proved to be good quality and my items fitted perfectly.
Collection was straightforward and quick.
24 augustus 2024
Review zonder uitnodiging
Great service
Found my items straight away and helped with cutting of a new key.
19 augustus 2024
Review zonder uitnodiging
Excellent service by staff
Excellent service by staff. Prompt and efficient will use it again
10 augustus 2024
Review zonder uitnodiging
Online order
Online order. Kept me up to date. Ready to collect within the hour
7 augustus 2024
Review zonder uitnodiging
Ordering online is a quick and easy…
Ordering online is a quick and easy process. It’s good to know that what you wanted will definitely be there when you arrive to collect it.
7 augustus 2024
Review zonder uitnodiging
On line order collected
On line order collected all processes ran smoothly. No problems. Helpful ans friendly Staff.
2 augustus 2024
Review zonder uitnodiging
rattan garden sofa
Ordered rattan garden sofa, picked delivery day, arrived as planned.
The 2 delivery men carried it through to the garden.
Me and my daughter put it together really easy following the diagram. Just clip it together. Looks great. Thought it was grey in pics but more beige which looks nicer.
25 juli 2024
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