Homebase - Dumfries Reviews 122

A massive thank you to Annabelle in the Dumfries store. Excellent service from start to finish.

The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer service.

Quick online Click & Collect service

Items ready on a trolley by the door!

Annabella looked after us in the paint department.
5 out of 5.
Ask for Annabella if you need help.
Celia

Phil H was a great help in Dumfries Homebase! Friendly, polite and helpful as always.

Items ready for collection .assistant very polite .

Many thanks to Phil for his efficiency, carefully mixing several tins of paint.

And huge thanks to Annabella for excellent advice on colour and artistic possibilities - and help to get the paint into the car.

I wanted to write two separate reviews but Trustpilot wouldn’t let me.

Phil was very helpful and mixed the exact paints I asked for. He was friendly and allowed me to collect a few other items while he mixed the paint. It was very quick and easy.

I went in to to collect my order and was back in the car within 5 minutes.
The customer assistant was very friendly and gave first class service.

It was ready to collect when I arrived

Today I went in to the Dumfries store to have some paint mixed and was lucky enough to be served by Annabella.

She was so friendly and helpful. I wasn’t having the best day before I arrived at the store but after chatting with Annabella I left in a much better mood.

She also took her time to show me the colours and ensure I was happy with them etc.

We needed 4 pots of paint in custom colours. Phil came over just off us his lunch break and was really patient talking us through and checking everything.

One of the best instances of customer service I’ve ever had.

Anna Bella was extremely helpful and friendly. A perfect example for any staff member anywhere.

Easy. Paid for online, got an email when ready. Went to the collection point and was handed over what I'd ordered, in a box, for easy carrying. I'm pregnant and the lady offered to help me to the car. Excellent service!

Thank you to Phil who served me at the paint mixing area in Dumfries. He was friendly, helpful and informative. Thanks also to the manager who kindly gave me 20% discount because the paint is for New Abbey Primary. ☺️

While buying some paint the wife and I were very impressed by the help one of the staff gave us. Annabella was very attentive, polite and made us feel very much at home. Definitely 11 out of 10.

Lots of helpful advice and assistance from Phil selecting wheelbarrows and plants and carrying them out.

Phil helped us today at the paint mixing counter and was very helpful and friendly. My experience in the Dumfries store is almost always positive.

Fantastic staff couldn’t do enough to help.