Ordering and getting items all ok. But after doing painting found out that 2 tins of paint were over. Problem starts now !!! You cannot take back any any items unused unopened not required at al... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was looking for a small hack saw to finish a job. Alan came to my rescue. His knowledge of the tools was exactly what I needed. Alan went above and beyond. Often I have come into this store and the... Toon meer
We worked with Sam Jordan (in Lewes) to design & deliver our kitchen. This was a rather lengthy process on our side because of us not knowing what to do with walls in the house and not knowing our... Toon meer
All the products I wanted for decorating were in stock and there was an offer on Dulux paint. The order was ready soon after I had paid online and the guy on the counter next day produced it and wishe... Toon meer
Bedrijfsgegevens
Over Homebase - Lewes
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Unit 5, Brooks Road, BN7 2BY, Lewes, East Sussex, Verenigd Koninkrijk
- 0345 640 7629
4,5
Uitstekend
92 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering and getting items all ok.
Ordering and getting items all ok.
But after doing painting found out that 2 tins of paint were over. Problem starts now !!!
You cannot take back any any items unused unopened not required at all. So I have new pots of painting don't need.
They homebase won't take back, or exchange, or refund.
I'm not very happy at all on this situation I hope the people above the shop floor are reading this !!!!
I'm probably not the only one out there having issues with them!!!!
Please advise.
20 november 2024
Review zonder uitnodiging
Easy to place order and collect
1 december 2024
Review zonder uitnodiging
Easy quick and polite
Easy quick and polite
Really friendly thanks!
27 november 2024
Review zonder uitnodiging
Quick easy service
Quick easy service.
The staff were polite and really nice
Great experience
7 november 2024
Review zonder uitnodiging
Online it's very simple and easy to do.
Online it's very simple and easy to do.
If you know what you want and don't need to look at the products then I would recommend it.
27 oktober 2024
Review zonder uitnodiging
Unfortunately the 2 bags were split so…
Unfortunately the 2 bags were split so we had to go and get 2 replacement bags
24 oktober 2024
Review zonder uitnodiging
Antwoord van Homebase - Lewes
Hi Steven,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
All went fine
All went fine. Quickly picked for me ready to pick up.
17 oktober 2024
Review zonder uitnodiging
All the products I wanted for…
All the products I wanted for decorating were in stock and there was an offer on Dulux paint. The order was ready soon after I had paid online and the guy on the counter next day produced it and wished me luck carrying it home on my bike.
11 oktober 2024
Review zonder uitnodiging
Jo and her staff went the extra mile…
Jo and her staff went the extra mile today!
10 oktober 2024
Review zonder uitnodiging
Click and collect order
I ordered something to collect in the store. There was no queue so I got served straight away. My order was packed in a massive outer box which was too big to carry, so the shop assistant cut it open so I could just have the item itself which was much smaller. He was friendly and polite.
29 september 2024
Chloe - kitchen design
Chloe helped us design our new kitchen. She was great at listening to what we wanted and was able to provide advice and solutions. She was also very patient when we kept changing our mind. Amazing customer service.
2 oktober 2024
Review zonder uitnodiging
Great service
Great service, ordering simple, service at Lewes Homebase first class, thank you. I am happy with the garden shredder, does what it is supposed to.
29 september 2024
Review zonder uitnodiging
Order ready quickly, incomplete though
Order ready quickly but the store did not give me all items so had to make the trip again. Frustrating
5 september 2024
Review zonder uitnodiging
Antwoord van Homebase - Lewes
Hi Consumer,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Purchased haven’t even put together and…
Purchased haven’t even put together and they are half price took items back refunded the difference
8 september 2024
Antwoord van Homebase - Lewes
Hi Dawn,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
I was served in store yesterday by the…
I was served in store yesterday by the delightful char Leigh , as usual she was polite , friendly , attentive and happy in what she’s doing , always a pleasure to see her in store , Thankyou charleigh
11 september 2024
Review zonder uitnodiging
Easy to order and collect
Easy to order and collect. The email and reminder text both say don't forget to take ID with you - but when you arrive in store they just ask for your name. Why not alter the email and text to reflect reality?
7 september 2024
Review zonder uitnodiging
Quick and easy pickup for 2 x 175 ltr…
Quick and easy pickup for 2 x 175 ltr heavy duty storage trunks.
5 september 2024
Review zonder uitnodiging
Brilliant customer service,freindly…
Brilliant customer service,freindly polite and helpful staff…Homebase lewes keep smashing it!!
5 september 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.