Homebase - Sittingbourne Reviews 126

All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t have time. I complained online, sent a photograph of the damage, and received a full refund.

The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and offloaded everything into the boot of my car.
Just for your info - on the last two orders that I have placed for collection I have received my order conformation email, but not an email saying that the order is ready for collection.

The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across.
Paid for item online as stated two in stock traveled for 45mins to collect to be told they are giving me an ex display item still covered in dust and visible marks and scratches with no discount or even an apology.
Once I got item home I realised there were parts missing and they have basically said oh well there’s nothing we can do.

Quick and efficient and friendly enough

amazing service, lovely with my baby (and made a possibly very stressful situation very much NOT stressful!) AND the lady that helped us caught that our cube inserts were the wrong size and swapped them out for us without a fuss. brill experience - 10/10!

I hand a very helpful employee named Alison!
She made everything very easy for us.

Our sales advisor was unbelievably helpful and went out of his way to find what we needed!!

Joe went above and beyond in help in are search for metal plates and not only did she help us locate the items in question. She gave us experience being friendly and helpful 10/10 would recommend her. And will be coming back again

Great customer service. I had a faulty lawn mower gave proof of purchase and it was replaced as it was still in the guarantee period.

Great help today in store at Sittingbourne Kent
Was helped by a great member of staff called Marshall
He carried a very bulky box all the way to my car & lifted it in also
A very polite helpful young lad

Big shout out and thank you to Lee and Chris on the paint mixing desk at the Sittingbourne branch. Fab guys, very helpful and kept their cool in the midst of the mayhem. Thanks too to Trish, the lovely lady that served us with a smile. Well done team Homebase! 👏

Jo and Jordan on click and collect were very helpful with products I had ordered and a de humidifier as an extra purchase.
Jordan also helped carry the large items to the car
Credit to the store

Alana from the Sittingbourne store went above and beyond for me on 30/10/24 I wanted a black extendable curtain pole - Sittingbourne didn't have one (654340)
She arranged for one of her colleagues to collect from the Maidstone store on her way onto work today 31/10/24. Thank You Alana

Click and collect is always so quick and easy. Choose in the comfort of your home then pop in and out in minutes. And today Jo helped me get the stuff back to my car.
Thank you

Needed to swap some paint (wrong colour) and couldn't find the receipt. Jolanda was really helpful. Great customer service.

Had an issue with a lawnmower mid way through mowing the grass. Went into store and Richard sorted the issue out in moments. Excellent customer service .

Such great staff, helpful to a fault and product knowledgable as well. We definitely shop there again.

Very helpful and friendly staff I was served by Jolander couldn’t do anything else to help

Friendly staff and very helpful the guy I saw helped me find the items I was looking for . Very satisfied