Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... Toon meer
Bedrijf heeft geantwoord
I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... Toon meer
The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... Toon meer
Bedrijfsgegevens
Over Homebase - St Albans
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, Verenigd Koninkrijk
- 0345 646 3230
4,0
Goed
77 reviews
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Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was meant to click and collect
Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no paddling pool for the grandchildren and a drawn out process to possibly get a refund. Not worth the hassle.
23 juni 2026
Review zonder uitnodiging
Antwoord van Homebase - St Albans
Hi Susan,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding your click-and-collect order that you did not receive.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Christian
Customer Care Team
Homebase
Very friendly support staff on picking…
Very friendly support staff on picking up my order.
1 juni 2026
Antwoord van Homebase - St Albans
Hi S Karia,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Recovery Team | Head Office
Wasn't aware (make sure you read the…
Wasn't aware (make sure you read the small print) homebase is in administration. They refuse to refund money on any item bought on click & Collect. Disgraceful way to treat customers. Would never return.!
28 november 2024
Review zonder uitnodiging
Great products at very good price
Great products at very good price. Easy website and click and collect process. Best display of Christmas decorations we have seen so far!
14 november 2024
Review zonder uitnodiging
My parcel was ready and waiting for me
My parcel was ready and waiting for me. The young man found it and gave it to me.
I’ll use click and collect again.
5 november 2024
Review zonder uitnodiging
Friendly and helpful staff always happy…
Friendly and helpful staff always happy to help
31 oktober 2024
Review zonder uitnodiging
V happy great service
23 oktober 2024
The first time I went to store the…
The first time I went to store the staff were very helpfull but this time I felt a reluctance to help me to the car
16 oktober 2024
Review zonder uitnodiging
Antwoord van Homebase - St Albans
Hi Miss Ferreira,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Friendly helpful staff …
Friendly helpful staff …
Order was ready when I arrived ..
24 oktober 2024
Review zonder uitnodiging
Fantastic delighted with this product
Fantastic delighted with this product
20 oktober 2024
Review zonder uitnodiging
Click and collect
Click and collect, from ordering online to store collection, couldn't have been any easier.
2 oktober 2024
Review zonder uitnodiging
The young man Sam at St Albans branch…
The young man Sam at St Albans branch went over and above in my purchase of a feather lamp shade for my Granddaughters birthday tomorrow
Many thx to him
1 oktober 2024
Review zonder uitnodiging
Excellent Click & Collect
Mower was waiting for me at Customer Service. Just gave my name and package was handed over. Excellent service.
Let's hope the mower works as well!
29 september 2024
Review zonder uitnodiging
Easy to order online and very polite…
Easy to order online and very polite staff.
28 september 2024
Review zonder uitnodiging
Picked up my sink easily
Picked up my sink easily, helpful staff put it in my trolley. Offered help to getting it in the car but I was alright on my own
Simple process, very easy
23 september 2024
Review zonder uitnodiging
All the staff were very nice
All the staff were very nice, polite, helpful and efficient
21 september 2024
Review zonder uitnodiging
pick up my order at click and collect
Everything was so easy to pick up my order at the click and collect counter. I was in and out in just over a minute. Staff were polite and efficient.
15 september 2024
Review zonder uitnodiging
I collected an order
I collected an order. It was ready! There was no wait.
12 september 2024
Review zonder uitnodiging
Click and collect worked really well…
Click and collect worked really well both online and store. Only issue I had was when had popped in to buy a few days before, the 160 shown as in stock online all turned out to be on a unopened securely wrapped pallet round the back while only a few torn half empty bags remained in the store itself. The same was true of most of the compost etc. area which was a complete mess. So poor start in trying to buy but, to be fair, fully remedied by the click and click thereafter.
9 september 2024
Review zonder uitnodiging
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