I ordered dark brown panels from their website and they delivered the cheaper light brown panels they stock. There is no phone number for customer services so you need to complete a form online. I hav... Toon meer
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Lees wat reviewers zeggen
My favourite homebase store. As always, really helpful staff when shopping in store & for click & collect. My dog enjoys the garden centre & a fuss every time we visit too. I'd like management to comm... Toon meer
BETH at Staines branch of Homebase gets my 5*. She went well beyond to satisfy. A great bubbly worker prepared to go that bit further to please. What a bright star. In complete contrast to the les... Toon meer
Natasha from Staines Homebase was great from start to finish. With any big house project there are always problems that you don’t expect. During our obstacles that we encountered, Natasha was very hel... Toon meer
Bedrijfsgegevens
Over Homebase - Staines
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
The Causeway, TW18 3AP, Staines, Middlesex, Verenigd Koninkrijk
- 0345 640 7069
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Heeft 26% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Poor customer service
I ordered dark brown panels from their website and they delivered the cheaper light brown panels they stock. There is no phone number for customer services so you need to complete a form online. I have just received a reply saying that they don’t supply dark brown Forest panels although I have sent them screenshots of my order. The whole customer services experience is very frustrating.
Always helpful staff.
It was easy to pick up.
Consistent with great service
My favourite homebase store. As always, really helpful staff when shopping in store & for click & collect. My dog enjoys the garden centre & a fuss every time we visit too. I'd like management to commend staff for the attentive & helpful service received every time.
Good communication and delivery
Wallpaper I liked was not available but didn’t have to wait long for an email to say it was back to order. Delivered in four days. Really pleased with wallpaper, very good quality and easy to put up.
Homebase don’t even deserve 1star
Homebase don’t even deserve 1star. I did click and collect to save time, but it took them 15 minutes to get me my 3 bags of compost. I kept asking if I should just get 3 bags off the shelf as it would have taken me 2 minutes, but I was told my order was in the warehouse. It wasn’t and eventually 2 guys got the 3 bags off compost off the shelf. Utter chaos and none of the staff care.
everything I've order is accurate.it's…
everything I've order is accurate.it's convenient and fast got it next day.very satisfied customer here.thank you homebase.
BETH at Staines branch of Homebase gets…
BETH at Staines branch of Homebase gets my 5*. She went well beyond to satisfy. A great bubbly worker prepared to go that bit further to please. What a bright star. In complete contrast to the less than perfect experience that I received at Knaphill branch where they refused to opened the package that I was about to purchase.
Packable, portable side table
The process went smoothly, product arrived on time and was as described.
very prompt and polite service.
very prompt and polite service.
Great store great choice and easy to…
Great store great choice and easy to buy on line
Very helpful staff very polite too
Nothing was too much trouble
No one at desk for me to collect the…
No one at desk for me to collect the order, no bell to ring to attract attention.

Antwoord van Homebase - Staines
Click and Collect Stock levels are not accurate
Only 2 out of the 5 items I purchased on line were available when I went to pick them up. The lady at the shop was helpful, but Homebase need to get there stock control sorted so that items ordered on click and collect are available.

Antwoord van Homebase - Staines
Speedy Click and Collect
Ordered a step ladder via Click and Collect at the Staines branch. Received a collection email and collected the product within a few hours. Speedy surface, quality product at a great price.
What’s not to like…
A great supportive and experience
Natasha from Staines Homebase was great from start to finish. With any big house project there are always problems that you don’t expect. During our obstacles that we encountered, Natasha was very helpful in helping us resolve them asap.
Easy ordering & collection
Simple online ordering process, and easy collection made this purchase great.
The item I collected was not complete
The item I collected was not complete. I had to return it for complete replacement.

Antwoord van Homebase - Staines
Homebase is the best
They have a lovely and proffessional architect with a great and helpful team.
Ofcourse they have also many good quality and wonderfull with affordable products what you need all for your property.
Fantastic Experience
Right from the get go Tash made us feel so comfortable. There was never any pressure to purchase goods, she simply listened to our ideas and made them become a reality!
She was extremely efficient in creating both our kitchen and bathroom and she walked us around the showroom sharing different examples of where the cupboards were on display or bathroom pieces that we were considering.
Tash was extremely helpful once we created our kitchen and bathroom in helping us to arrange deliveries- especially as we had so many coming on all different dates and we had just recently moved into our property. Overall myself and my husband had such a wonderful experience and wish this sort of customer service would be available more often!
Beth your customer service lady was…
Beth your customer service lady was absolutely wonderful. She offered to carry my item
To my car and I really appreciated her help.
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