Homebox Stores Reviews 260

I had a very disappointing experience with Homebox.

My delivery was already delayed, but I still made sure everything was arranged properly. I coordinated with the driver, went down to reception, spoke to security, and confirmed everything so the delivery could go smoothly. The driver even told me he was coming up.

I went back to my apartment and waited, but no one showed up. After 15 minutes, I tried calling the driver no answer. I then contacted customer care to understand what happened and to request that the delivery be completed.

Instead of helping, I was told the driver had left and would not return. No solution was offered, no attempt to fix the issue, and no accountability whatsoever.

This is extremely disappointing and far below the level of service expected in Dubai.

We are so disappointed of poor costumer service and the delivery. Will not suggest anymore homebox. I dont know how the management run this company and if they know about this issues. 👎🏻👎🏻

I would like to appreciate the staff who helped to get us the correct amount of plates. I really appreciate his kind and polite character. I just forgot his name. he is a malayali staff. Thank U so much. .

I wish I could give 0 stars. The delivery was supposed to be up to 4 pm and I should receive a call 30 min before. It’s 4:20pm and no calls - not to mention that I called homebox 4x for absolutely nothing, useless.

Good service I ordered sofa and it was very good quality and design
Thank you Mohammad Fares, Mohammad Suhayl, and Rizwan khan 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

⭐ 1 Star (or less if possible)

I had a very disappointing experience with Home Box. The service provided was extremely poor and unprofessional.

The item I purchased was damaged almost immediately after installation — within less than one hour. This clearly raises serious concerns about both product quality and installation standards.

What is even more frustrating is the complete lack of response from their team. Despite multiple follow-ups via email and contacting their call center several times, no one has taken my complaint seriously or even bothered to contact me back with a solution.

This level of negligence and lack of accountability is unacceptable. As a customer, I expected at least basic customer service and timely support, but unfortunately, this was not the case.

I strongly do not recommend dealing with them unless they significantly improve their after-sales service and customer care.

Homebox UAE, Worst customer experience ever, i dont recommend to buy from them:
I have place an order, and paid the delivery fees, and fixed a delivery date for weekend.
I waited full day, then no one came for delivery, and when i called to check, they informed me that my item was rescheduled...no one took the time to call me and inform me that, wasting my full saturday. and when i asked ok i want to cancel my order, they said ok but delivery fees will not be refunded.
Customer service at homebox lacks the Custome Service best practice 101 even... very tactical, dont care about client and they just care about the extra they will make from delivery when a client cancel...worst ever experience! first and last time

Worst delivery experience. Took the a month to deliver the right items and assemble them. Spent my leave days on their frustrating delivery.

I had an extremely disappointing experience with this company. They repeatedly extended the delivery date on their own, and when we contacted customer support, they falsely claimed that we had changed the delivery date ourselves. This is completely untrue. We confirmed the delivery multiple times through their online link, yet the date kept getting pushed back without our consent.

What made the situation worse was the very poor behavior of the customer care agent. Instead of helping resolve the issue, he was rude, dismissive, and unprofessional. He even accused us of lying, which is completely unacceptable when we had clear confirmations from their own system.

The entire experience was filled with false promises, lack of accountability, and terrible customer service. A company should at least take responsibility for its mistakes instead of blaming customers. Based on this experience, I would not recommend their service to anyone.

Dear Homebox Team,

I would like to follow up regarding the refund amount of AED 363, which is still pending. It has now been almost two months, and the refund has not yet been processed.

This situation is very disappointing, and the delay reflects poorly on the level of customer service provided. I kindly request your immediate assistance in completing the refund as soon as possible.

If the refund is not resolved promptly, I will have no choice but to share my experience through reviews and social media platforms.

I look forward to your urgent response and resolution.

Kind regards,
Marjorie
Ticket #361860

A very bad customer service, items not delivered as per schedule. There is no notifications for a delay delivery, horrible service

Overall experience is not good; the delivery is not on time. Then also when they have done the delivery, it is also not helpful when we ask if they can help us to move or align it; they said that our work was only delivered and assembled, nothing else, and customer service is not working accordingly because of a lot of excuses and alibis you don't feel the sincerity from them because you dont know if they are telling the truth or not and beside not even give us a heads up if they will deliver or not that time unless we called that is the only we time we found it that theyre not able to come and deliver and need to reschedule again of the nextweek which is really unacceptable. If were the one will ask them to deliver on the next day of course they are going to ask me for the reschedule fees and vice versa we cant ask them to compensate us. That is really a bad experience with us. And will not ordering again this my first and last time.

Very bad delivery service and customer care service. I brought 4 chairs from the store and they agreed to delivery after 10 days. When they delivered the item, 2 chairs were missing and on the top of that 1 was faulty piece. There delivery team promised that we will deliver remaining 2 chairs next day along with the replacement. It has been 1 more than 1 week, they haven't yet proceed the complain and not delivered any items instead of calling 2-3 times. Very poor communication service and don't follow the commitment. Won't recommend anymore.

The worst company ever I ordered 10 days ago few items and I paid extra for express shipping but unfortunately not only they are respecting Ramadan time and people they are fasting and they should not call pay at iftar time but also till today I didn’t receive my order wich is today morning they confirmed that it will be delivered but now they are saying after two days and they are saying this all what we can do … very bad experience

Awful! Purchased 5 items for an apartment, a bed, matress, sofa, coffee table and rug! Well sofa got cancelled AFTER I called to ask when I will receive, they delivered wrong size bed frame and correct size mattress. Phoned to complain just get told they understand and will most likely take 30 working days for an actual response! This has been on going for 5 weeks now! Still not rectified

Unprofessional unhelpful service. Booked a delivery between 10:00am-16:00 on my day off. The delivery man should have contacted me 30 minutes prior their arrival. The delivery not only was late and didn’t call me before their arrival but did not wait for me to get downstairs to sort things out and drove off immediately. I have tried to reach the delivery costumer service several times with the promise that they would call me back and nobody did. I requested to speak with the manager who conveniently was unavailable. I have raised a complaint and got promised that someone would call me back in the morning and they didn’t so I had to call twice until I managed to speak with the manager who knew exactly what was going on but did absolutely nothing to give me a solution or better it was we can reschedule in 48 hrs as your delivery is back in the warehouse or refund in 48 hours..I got left with not arrangement no refund and no delivery for something I paid and I arranged to be delivered 24 hrs prior. Now I’m back to work and need to sleep on the floor and still don’t know anything about my delivery . Awful service unprofessional and costumer service cannot do anything part from raising the issue to the other department

Home box Fujeirah, the employees don't know how to work, I ordered a mattress on December 27. 2025,It's the end of February and the mattress still hasn't arrived. They have no respect for customers, they don't answer calls.very poor

Very bad experience

بكل صراحه لا انصح بالشراء من عندهم
منتجاتهم سيىئه وتخرب خلال فتره قصيره
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

very poor quality and furniture
and bad management in home box in al ain bawadi mall

The express my concern regarding the delivery of my recent order placed on February 6, 2026. According to your system, the expected delivery date was set for February 13, 2026. Although I found this timeframe quite long, I decided to wait patiently for my order.

On the scheduled delivery date, I waited from 4pm to 8pm as indicated in your delivery window. However, by 9pm my order had still not arrived. I had to reach out to customer service myself for an update about my delivery status.

At around 9:15pm, I received a call informing me that the delivery would reach me in two minutes. Shortly after that call, the driver contacted me again and explained that he was with another client and too far from my location. He requested to deliver my items the following day instead.

I find it unacceptable that I was only notified after the promised timeframe had passed and was then asked to reschedule for another day. This is not respectful of your customers’ time or expectations.

I hope you understand my disappointment with this experience and take steps to improve your service process so future customers do not face similar issues.

Our order number is 94187769310