Hopkins Homes Reviews 

We are so proud to share our experience with Hopkins Homes, Alconbury Weald. Since moving into our new home we have received the most impressive support and customer service. Any questions we had were answered swiftly and efficiently and any snags/issues we have encountered have been completed/rectified to the highest standards. We absolutely love our home and highly recommend Hopkins Homes to anyone looking for a very well built new house along with a customer service team which in our opinion is second to none. Our Hopkins experience has been a very happy and successful journey. Thank you to all 🙏

From my initial phone call, to six months after moving in to Chitts Hill Kim in sales has been absolutely brilliant. She has gone above and beyond to make the buying process, move and aftercare smooth and seamless. Having moved and purchased new builds many times previously, this was a great experience in comparison. Kim is an asset to Hopkins homes.

Having recently moved into our new home in Woolpit we couldn’t be happier. Jason has been amazing since the first time we met him and put the deposit down, he worked hard to get us into the house as quickly as possible even on his days off, this wasn’t a easy process but they bent over backwards to make it happen. Since moving in he’s checked in with us many times and always says hello and stops for a chat. Would recommend friends and family to purchase through Jason in Woolpit he’s a real asset to Hopkins and we wouldn’t have gone through with the purchase without all his hard work!

Just want to creat havoc just like highways agency that close the roads for no reason..this company, created havoc in bury st edmunds a 43 mile round trip to do a 2 mile trip... who are they kidding? And they say it's for complex works... liars just like most of the highways agency.. spent an hour watching a worker in his van laughing his head of.. and most of the time they are not even doing

We are very happy with our new Hopkins home in Mistley. Its in a great location, near the river and the development has been thoughtfully landscaped. Our moving process was lengthy for various reasons but Hopkins were very accommodating throughout.
Clare Canning at River Reach deserves a special mention for being so approachable and supportive, always on hand to answer my copious questions and reply to emails. Since moving in a few weeks ago , we found some snagging that needed to be addressed and this is being efficiently dealt with by Site Manager Jon who is equally professional and helpful. Over the last two years, we have visited various new build developments before buying. The quality of the build of Hopkins homes impressed us the most ( along with the staff we met) and guided our decision making.

Buying our home was a good experience, despite our buyers being very difficult Hopkins were very patient and generous - special thanks to Mandy and Nathanial.

Unfortunately after moving in the experience couldn't have been much more of a contrast. It turned out that the final checks were not carried out before we moved in which meant we moved in to a very dirty house that required a clean from top to bottom. We have also had issues with all external doors, with the patio doors needing to ripped out and replaced.

We had a snagging report carried out and when meeting site manager we expressly said anything that is too much hassle and beyond a quick touch up, dont worry, but nearly all the snags were accepted.

8 months later and there are snags that have not been resolved but when eventually managing to get a reply from customer service all snags have been closed - so I have given up any hope of those being carried out.

Snagging consists of a man in a van that specialises in repairing surfaces and respraying things, the first impression of these "repairs" is good but after 24hours or so the repair looks poor; there have been instances of multiple visits trying to fix one problem but it is made worse than when we started. I have ultimately given up with the process because it's more hassle than its worth.

We have had walls ripped out and remade, puddles of water inside our front door, damp bricks above the damp course, patio doors ripped out and replaced, panes of glass changed three times because they kept installing defective glass. All in all we have had 28 visits to rectify snags - 28 days where ive needed to plan around tradesmen.

All in all I a happy with my new home, but I have had to sink a fair bit of my own money that was not planned for to resolve issues with the build quality - I would not feel completely comfortable recommending Hopkins to friends or family without fair warning.

I bought a house on the new Hopkins site in Bramford wish I never bothered four months have gone past and not one single item that was bought up has been dealt with probably. Hopkins will not deal with any issues so I have no choice but to go to NHBC absolute disgusting level of service.

Our experience certainly mirrors that of Julie Nicholls and Joe Ball. Poor quality and promises not kept, beginning on the day we took possession of our house. Site changes that nobody knew about in advance. Don't bother trying to contact senior management as they are totally disconnected. We regret ever having anything to do with Hopkins Homes.

The team at Hopkins were fantastic to deal with from start to finish. They were very proactive with a real willingness to assist. I would highly recommend.

Couldnt ask for for much more 5* builder

I love my new home and the Hopkins team was excellent. My house is well finished and I still haven’t found any snags. The purchase experience was smooth and took 23 days in total as I wasn’t in a chain. Thanks again to the Mill Grove team.

Any company can deliver an A* service when they're trying to get your money. So, you can only review a company when things go wrong and to their credit, seemingly not everyone has this experience however, I did!
On moving in, you're asked to complete a 21 day list (scratch list) and then chased mercilessly for it. I've been in my property for some 18mths and there are items still to be put right. In fact, there are issues that have been made worse by their contractors. I've followed the steps required by Hopkins to get things done, emails have been ignored, promises of updates broken and senior site members trying to pull the wool over my eyes to avoid putting costly mistakes right. The only way I've actually been able to get anything done is by following their published 'Complaints Procedure'.
Hopkins properties aren't cheap, so you'd expect that you'd get exceptional service and an exceptional product. Sadly, in my experience, I've had neither.

Since I’ve moved into my property Hopkins Homes have been amazing! From reservation with the sales team to dealing with site and customer services everyone has been extremely helpful and polite. If we buy again it will definitely be a Hopkins.

I cannot fault the experience I have had with Hopkins Homes - from sales to aftercare the service is always oustanding

Fantastic experience all round in buying a new build home via Hopkins, very friendly and informative sales advice helped me feel confident in making the right purchase for me - with a good level of support along the way.

Using their recommended solicitors (Adept) also made the process very simple which saved me an enormous amount of aggravation compared to friends/family I know who have had a terrible experience with other firms

Very happy with my new home in terms of quality and the experience as a whole, some minor teething issues which are to be expected but have been very quick to resolve

Would highly recommend using Hopkins if you’re considering it

I moved into my new home just before Christmas. I love the development and the my house. So glad I went to Hopkins. Thank you everyone that has helped me during the buying process and following my moving in. Everything was so easy and all the staff have been great.

I’m so pleased with the home i bought and the the service i received from the customer service department, throughout my whole journey they have been amazing, im so pleased

I am very happy with the service I received from Lauren and Max since purchasing my house at North Walsham in 2019. No issue has been too big or too small to be resolved.

From the day I moved in Hopkins have done everything they can to help. Site and Customer services have gone above and beyond for us and I can t thank them enough!

I had two excellent people, Andy and Neil, attending to deal with the final remedial works after a water leak in our new house. Their work was excellent and they were a pleasure to have in the house. They gave us a card with a printed QR code to organise a review …. In rather familiar HH fashion the QR code campaign has been stopped!! If the left hand knew what the right hand was doing it might give this company a basis to move forward!