Hoshizaki Europe B.V. Reviews 

I rarely leave negative reviews, but my experience with Hoshizaki UK has been incredibly disappointing.

Our ice machine developed a fault while still under warranty, producing hollow ice cubes that are unusable for our business. After carrying out the basic troubleshooting we were asked to do, I contacted Hoshizaki to arrange an engineer visit.

Despite the machine being under warranty, I was required to pay a call-out fee before anything could be arranged. I paid this immediately over three weeks ago. Since then, I’ve heard nothing.

Two weeks ago I chased for an update and was told an engineer would contact me “ASAP”. Again, nothing.

We’re in the middle of summer, when demand for iced drinks is at its highest, yet our machine has effectively become an expensive storage unit for bags of ice while we continue waiting.

The most frustrating part isn’t even the fault itself. Machines break. It’s the complete lack of communication and urgency. Taking payment and then leaving a business waiting for weeks without any meaningful update is unacceptable.

I hope someone at Hoshizaki sees this and takes ownership of the situation, because the after-sales support so far has fallen well below what I’d expect from a premium commercial equipment manufacturer.

When does company Hoshizaki make you able control the amount of ice cubes production. We have four machines. We also have a season to work by - but their machines just produces full cabinet every day instead of a wanted amount. We one machines which produces 640kg and ex. in January-March we need 20 kg a day.... It has huge impact on the environment, but after 3. E-mails to their department in Holland still no reply at all. What are the Japanese owners thinking about? KR. CEO. Thomas Tholstrup

The rudeness and brittle attitude of the service people here is becoming legendary. The policies of the company which no doubt contribute greatly to the staff attitude have absolutely no consideration of the customer.
We simply wanted a service of our ice machine. t was far, far too stressful and unpleasant an experience and we ended up going to a 3rd party (which I understand is who they send out anyway).

Uso Hoshizaki dal 2016 mi sono sempre trovato bene con il fabbricatore ma ho spesso avuto problemi di assistenza.
Nonostante tutto ho continuato ad utilizzarla e a consigliarla.
Ora, nell'ultima apertura ho comprato 2 Hoshizaki e sono davvero deluso!
Fabbricatori mal funzionanti, cubetti bucati e deformi.
Ho chiesto assistenza più e più volte ma purtroppo sono incompetenti ed arroganti.
Mai più Hoshizaki!

If there was a no star I would have chosen that. The attitude of the staff I and my engineer interacted with at this company is appalling. I’ve bought two Ice machines from this company at £5k each. I won’t be buying another. My engineer contacted Andrea Pickford today looking for a part. I literally had to beg her to send out the £9 part. I’ve £,000’s of fish without ice and was desperate for the machine to be fixed. I was able to pursued her to send next day delivery once they had received payment.
I later discovered that the part wasn’t send as they were too busy to check that they had received the payment I had made. Contact was made with a manger, Andy Pickford who was more interested in defending his staff that finding a solution to a customer problem. He even had the audacity to say that there would be lots of customers without their ice machines this weekend. I am still gobsmacked that he said that.
Absolutely appalling. Needless to say the replacement machine will not be a Hosizaki, not that I think they care.

In the most prominent Hospital in Norway in the cancer -Unit at Ullevål Sykehuset, OSLO
, where there is very important with good services and superior food and drinks , especially to get cooled drinks to sore palates and mouths they have a icemachin Hoshizaki Made. But how bad it is , the last year I visited the department every month and every time is it out of use- what a shame..