Hosting UK Reviews 2.244

They went out of their way to find a solution for a non PC savvy individual

On this occassion support was good. Quick to respond and resolve the issue. Thanks

Very swift response to the issue we had and resolved within minutes. I highly recommend.

I required some DNS entries added to my domain. The on-line assistant (human) sorted it out in a couple of minutes. Fantastic response time.

I was in need of some support and used the Live Chat to get them. Sheirly the support advisor was professional and did the best to resolve my issues. Happy with the support I received.

Awesome support and tech team. Online 24/7

Good, expert, prompt advice

Speedy response to an urgent matter; as it couldn't be solved their end they suggested things I could try my end which solved the issue.

Been with them for over ten years and their support is always second to none.

Straightforward and clear guidance-instructions

Very happy with the supper I received today. Problem fixed within a couple of hours. Friendly and efficient communication.

TLDR:
Great company. Love working with Ash. It just a pity HostingUK (and all ISPs I've worked with for that matter) can’t assign a dedicated account manager to help interface ignorant clients (like me) with their agents who undoubtedly need to be fastidiously technical, if perhaps sometimes a little curt. This would lubricate the interaction, help build an ongoing relationship and history with the client long term and in turn to help maintain continuity between different their agents, their different departments and necessary but sometimes indifferent interactions with third party suppliers like Fabrik or Wix for example. Right now it feels a little like one is a new client for every ticket one opens and every agent you interact with within that ticket.

I can post a longer read of this if 'Higher ups" at HUK want more detail about these thoughts and my last ticket that brought about this review.

That being said - I enjoy working with you guys.
___________________________________________________

My Reply to Chris.

Hi Chris I believe you might have been part of my last ticket and between you and Ash, you were actually the most helpful...from a client service point of view. If you ask him he will remember me chatting to him as I actually asked him why could he not be my "Go-to" person. You might remember it was one issue that took about 8 days to resolve, 6 different agents with additional in-house errors that came along during the ticket. In the end Ash solved it because he had the presence of mind to look back at the problem holistically rather than just assume that as we were dealing with Wix as a third party there must have been certain things that weren't your problem to solve. The error as it happened was neither my ineptitude at being a 'go-between' or Wix's, but one of your first line agents incorrectly assessing me and my inadequate techno babble whilst we were in "triage"- and not actioning the correct solution. This is where 'manager' agents with a more client facing disposition would help me flounder (and confuse you) less. With 7 domains and 4 websites and a mountain of emails accounts across them you can imagine an overseeing manager might help an ISP idiot like me quite a lot?

Technical support was fast and resolved the issue

Very prompt service with the online chat, resolved our issue within a couple of minutes

Excellent prompt service (as always) from HostingUK. I have have had a reseller account with them for ages and have always found them to be 100% The support staff are excellent! (any time day or night)

While ordering a domain & email and paying using Apple Pay, my card was charged but the page then proceeded to hang indefinitely on "Completing Order". My order was not processed but the payment was taken. I eventually managed to complete the order on a different card (without Apple Pay), but this resulted in me being charged twice.

Live support were unable to help at all because they didn't have a support PIN, since the account was not fully created.

Despite being a longtime HostingUK user, I had forgotten the name of my email server when setting up email on a new phone. I raised a ticket and got a quick and comprehensive reply that had the problem solved in a short time. Very rapid and helpful service.