HotelContractBeds Reviews 

Purchased ziplinked Chelsea beds and a pair of 2'6" headboards which were delivered a week after ordering. The beds and one headboard were good quality but the second headboard was finished to a lower standard.

I sent an email at 4.30pm on the Friday (after assembling the beds) attaching 2 photos and a video of the problem. Got an email from customer service first thing Monday arranging delivery of a replacement and collection of the faulty headboard. Replacement was delivered by the end of the week and the faulty headboard taken away.

Excellent communication and obvious commitment to customer service. Would recommend.

I Purchased a zip & link bed for our small couples holiday let. Everybody comments on how comfortable this bed is, the mattress is a zip & link so adds to the comfort of independent room. I added a mattress topper as well & good quality linen. I have a luggage storage facility on one side. I had a request for twin beds & unfortunately lost the bars that hold the bed together. I rang Hotel Contract beds this Morning & a very pleasant helpful lady called Nadia said she would pop a couple in the post today, what a fantastic service, so helpful & professional Thankyou. Totally recommend this company.

Ordered a bed, headboard, and mattress.
Delivery came without the mattress.
Hotel Contract Beds would not admit the mattress was not delivered and implied that I was lying.
Disgusted that the so called manager Rich Mitchell said this

I have bought several beds for our service apartments business, and I have not been disappointed. The customer service and response is great, queries and issues are responded to swiftly.

This is a brilliant company to deal with, the customer service is superb - Kizzie in particular, went out of her way to be so helpful. Great products and great service.

Amazing Service from start to finish!
Took a bit of time to choose colour and a swatch booklet was sent out to me in a day or so. Fabulous, immediate customer service regarding sizes and any other questions i had. Helpful updates on order and delivery. Received on time and fitted. Very good quality- thrilled with the purchase.

A friend recommended HotelContractBeds for their excellent beds. What I had not expected was their excellent customer service. As a Management Consultant it is a joy when you receive such excellent service. From the moment I ordered ( ordered twice ha ha), they called me to point this out. Then dealing with Nadia on returning an item, she was so helpful, pleasant and totally professional. I would highly recommend this company.

I've bought beds, mattress protectors and most recently a garden bench, from HotelContractBeds and their associated companies. All are good and were delivered quickly. The mattress protectors are waterproof whilst still being comfortable to sleep on, which is important for our holiday let apartments. The other important thing is that you can always speak to someone knowledgeable by phone.

I have purchased four times from Hotel Contract Beds. I have found their products and service to be superb, even when facing issues. I am very happy to recommend them and will definitely be returning when the next bed/mattress etc. is needed.
Louie deserves a bonus for sure :)
Graham Tickner
The Coppleridge Inn
Dorset

Really helpful staff who helped me choose the right mattresses for my small business.

Great support when things go wrong. I have been buying from them for 3 years now and they have always been helpful when needed.

Their quick delivery times are also appreciated. Order on a Monday and get delivered on Thursday to my area.

Purchase 3 beds for our holiday let in 2019, due to Covid etc, they have only been slept upon less than 18 months. SKS Zip link chelsea beds are fine but the super king size divan is sagging and although they asked me to send photos, and sounded concerned, they have only suggested I buy another more expensive mattress from them with a discount. I was sold when I watched the video showing how the beds were made and they were endorsed by the hotel inspector, but I am very disappointed in the performance of the mattress. My own mattress was from M & S, was no more in cost, and is still as new after 6 years! Sorry Louie, customer service just hasn't been good enough on this occasion,

Kizzie was brilliantly helpful, guiding me through what we needed. Great quality products and super-fast delivery.

Good quality fast delivery very please with my kingsize bed

I wanted a mattress similar to those whilst on holiday, as I always sleep well on them.

Ordered from HOTEL CONTRACT BEDS, they confirmed by email and gave me a delivery day in less than a week, delivery driver called to confirm on day and called near to arrival 👍

I am very happy with the mattress, just what I wanted.

Thank you to all staff, including the helpful & friendly delivery driver.😊👌

The reason I'm awarding Hotel Contract Beds 5 Star is the excellent customer service I received from Kizzie.
I would like to take this opportunity to highlight Kizzie’s excellent efficiency, professionalism and customer service skills. Kizzie listened and understood my problem and without any “if’s” or “but’s” she immediately implemented a plan that speedily and efficiently rectified all issues. In my option, Kizzie’s skills saved the day and is a valuable asset to her employers. Oh, and the bed is a good one too!

Great Company. Great bed. Just about to order our second bed. The Wonderful Nadia was brilliant answering all my questions and being kind and patient with me. Well done Nadia and many thanks.

Excellent company. Fast delivery. Customer service has been excellent when our first purchase didn’t fit so we were immediately able to order a replacement. Thank you!

Stayed in a local hotel. I slept so well, I find out who the supplier of the mattresses were, I then contacted them. They were fantastic, first class service first class delivery, very much recommended.

After 15 months from purchase of 2 x Chelsea zip n link, the mattresses (all 4) are falling apart and need replacing. Minimal usage as newly established holiday home with low occupancy in first season. Only offer from HCB is 5% discount on a further purchase with no guarantee this wont happen again. My last email has been ignored. Very disappointing. Please shop elsewhere.

I find customer service to be very helpful and efficient. Made an error in my order which was pick up quickly. I received a phone call from Andy who resolved this immediately.

Great service