Hot Topic Reviews 

Hot Topic has great items that usually have good quality, however, the shipping prices are absolutely outrageous if you live outside of the USA. Two T-Shirts will cost you $30 to ship to Canada. That's almost $40 Canadian for two shirts. To add insult to injury, Back-Order, Pre-Order, or sometimes even items already in stock won't even ship outside the USA; so a Hoodie that I waited months for that I couldn’t backorder ALSO wouldn’t let me order it while it finally was restocked. Now it’s sold out yet again. Hot Topic is a great store in person, but online I really detest how international shoppers are treated.

Hot topic is one of my favorite stores personally. I cannot give any reviews based off the actual website but I have rather positive reviews in real life shopping/visits. The prices for the store overall is not very good and is rather pricey or even overpriced. If you want to get something cheap, do not go here for that as you will be spending 40 dollars and over. Now, please listen when I do say that even though the clothes and accessories in the store can be pricey, it is still rather a very warm and welcoming place despite its themes. The people who work there have always offered to help me or ask if I needed help. And some even telling you before hand if there is a problem in their store and preparing you for anything before you buy an item. The cashiers even sometimes engage in fun conversations with you if you buy band t-shirts or even an anime t-shirt. Basically any sort of reference, some will not be afraid to say anything about it. If you engage in conversation with them first, they will still give you an overall nice and kind reply to your purchases. A real life experience is better than online and the atmosphere is way more welcoming and rather worth it. However, getting limited edition products there will be hard to achieve both online and in real life if you do not purchase/preorder in time.

There was a small mixup with my order- the price on some items I purchased changed 54 minutes after I made the order, but the website hadn't updated to reflect this yet. When I saw what I was charged, I contacted customer service about it and they promptly helped me by refunding the difference and were very polite about it the entire time. I was a little nervous because of how negative some of these reviews are, but I'm very happy with my interaction with Hot Topic.

Don’t even bother preordering stuff from here. I was literally one of the first people to preorder a Funko pop and they sent me the wrong one and said that there was no more in stock for the one I originally place money for. What a joke. They should’ve told me in the beginning so that I could place my order somewhere else. Don’t waste your time here.

I went to the Florence Kentucky location at the mall and was greeted by a girl named Jae (sp?). I think she needs to not be in charge or in management. She didn't want to do any work but pass it on to everyone else. I could not get any help from her and I will no longer be shopping from this store until she is gone. Thank you.

Hot Topic has sold themselves out to the THIEVES that are LaserShip.
I've ordered from them for over 25 years. I used to manage a Hot Topic store.
Somewhat recently, they super-cheaped out, started using the WORST delivery service available, the liars and thieves that make-up LaserShip.
2 months ago, half my order was MIA. I emailed HT and LS, after weeks it was delivered, middle of the night. All other items were USPS, delivered seamlessly.
Here we are again, another $200 order.
1 pair of pants came USPS, no issues.
2nd and 3rd pair of pants shipped the following day. By LaserShit.
I've been tracking it for 2 weeks.
Every day, they LIE, say bag was placed on truck for delivery, then they mark it as "misdelivered" or "we need more time" or "oops something went wrong!" Yes, the fact that HT uses this corrupt co. to begin with!
I did what I always had to do, contacted the seller, HT, and thieves, LaserCrap.
Oh, they need more time.
My package is sitting at the Detroit Airport about 30 miles from my house, where it's been sitting for 2 weeks.
This time, surprise, 11:30PM, yes at night, they supposedly delivered this package.
No, LaserLiars STOLE my package.
I have a large house on an acre, no one else took it. I also have a dozen Wyze Cameras that can see in the dark.
Knew I didn't need to but queued up to their FAKE delivery time. In fact, I viewed the entire night.
There was no one even on my street, muchless delivering HT packages to my porch at near-midnight.
I've had many problems with LaserLiars in the past, an ongoing issue with their drivers delivering Walmart orders.
They love to OPEN your orders, see what's in there, maybe keep it, maybe shove everything back in, maybe deliver an empty box, maybe deliver nothing.
They opened my box and tried out my hair dye@! And some make-up.
Repackaged it, delivered, days late. So outrageous this was, I took photos and promptly sent them to Walmart. No issue getting a refund. But I should not have to go thru that!
As an aside, I work a side-gig for AMAZON.
You know what would happen if we were stealing packages, opening them, lying to the customer, management didn't care, there was no oversight? We'd be FIRED.
That is LaserCrap.
Why in the world Hot Topic, any many other CHEAP companies, have switched to them, I have no idea.
And in the past I got FREE HT shipping, now it seems every order I'm paying for shipping.
So we're paying for LaserLiars to STEAL our products we paid for.
And yes, if HT thinks they're going to give me 1 second of trouble...CHARGEBACK.
People, you pay with a CC or Debit, educate yourself on Chargebacks.
Item Not Received, Item Received Broken, Item Not as Described - all reasons of legit chargebacks.
Slam Hot Topic with them, the merchant is charged a FEE every time, up to and including the CC processor not allowing their business any longer.
You have up to 90 days after it should have been delivered, but I've successfully done them after that point.
Be the squeaky wheel.

Do NOT purchase from this company. Save yourself the time and money. I ordered a pair of shoes from them. I ordered the size I normally wear since there is NO indication of them running a size bigger. When I received them, they were huge! I asked to swap them for a smaller size and was told that wasn’t allowed even though the smaller size was in stock online. I then asked to return them and was told that’s not allowed either. They offered no solution to the problem. Customer service seemed to not care at at all about the customer. I will never shop there again.

I ordered several items ship to store. The first item got there in a couple of days, and I got an email stating I had x days to pick it up or they would send it back! Send it back? I already paid for it, and did not want to make repeated trips to the store - which since they did not ship any of the other items until after that deadline was going to pass, and way past the time I was supposed to receive the items I had to do. I will never order from them again.

NO HAVE DREAM MERCH!!11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS A HATE CRIM !!! 111111 THIS IS SO DREAMAPHYOBIX

Im never buying from these bad business again i placed my order waited 4 months so they can cancel my order very unprofessional im sue you guys for emotional stress

The shipping is the worst I’ve ever seen stay away from online ordering

I receive their catalog in the mail. They had a cute Funko pop I wanted in it. I called the location near me and asked if they had any in the store. The woman on the phone said “We don’t have that Funko pop in the store. We’ve never had it in the store. And we never will.” I went into that location a few days later. They had several of the Funko pop I called about. Their store is also way too crammed. You don’t really have room to walk around, especially if there’s other customers.

They canceled my order that i used my hot cash. because the items were out of stock why put them up for sale in the first place then the hot cash sale ended already so unfair.

I purchased this product, Funko Disney Villains Diamond Collection Pop! Maleficent On Throne, and am happy with my purchase, I received it in good condition, well packaged.

I love that they endorse my favorite singer Yungblud but I’ve been waiting over 2 weeks on my items to come that I’ve spent a lot of money on. I would appreciate it if I could receive my 3 items I placed awhile ago. I have anxiety and that really stresses me out. Not fast service at all next time I’ll drive 3 hours away if I have to to get what I’ve been patiently waiting for. The items I ordered mean SO much to me and they are playing with my emotions taking their precious time.

If I could give 0 stars I would!! It took me 2 hours to place an order, thank goodness I used the PayPal option. I placed an order for my granddaughters birthday. A week later, my son called to find out where it is …. CANCELLED!!!! ….. not even an email to inform me. Apparently because the delivery address (present) and billing address were different they couldn’t accept it even though I’d used PayPal. DONT WASTE YOUR TIME!!!!!

My experience is regarding the Hot Topic store at Mapleview Mall, Burlington ON. This store in particular trains staff to discriminate against people. I have a medical condition that prevents me from wearing a mask and I have been harassed by their staff because of it. This is a direct violation of The Ontarian's Disability Act, The Halton By-Law and my Canadian Charter of Rights. I have never been met with such ridiculous acts of discrimination. I have called Hot Topic HEAD OFFICE *twice* to get in contact with the Mapleview Hot Topic district manager and have heard NOTHING back for weeks. My complaint is also regarding Hot Topic's head office who couldn't care less about their discriminatory polices going on. They also transferred me to U.S numbers (without my knowledge) so as so not deal with this situation in Canada, they have since bared ZERO responsibility for this crime. In addition to baring ZERO responsibility, Mapleview's Hot Topic manager continues to hide behind closed doors while they push their staff to do their dirty work for them. It's disgusting behaviour and you should be ashamed of yourself for even pushing your staff to be in such a horrible position to do something like that to another. You've lost a loyal customer for life, and I hope you (the district manager, and Hot Topic in general) understand, that I am enlightening everyone about this experience.

We ordered several items for Christmas gifts and had issues with our order getting lost and when it finally arrived one of our hoodies were the most terrible quality I have ever seen. The printed picture on the front is all blurry and ran together and they thought it was fine to send to their customers, it's garbage, absolutely terrible!! Wort experience ever with a Christmas gift

I'd been searching for a leg lamp shirt from A Christmas Story. I was glad to find one on their site. I'd never ordered from their online store, but as a customer in their mall locations I figured it was a safe bet since it's a very well known company.

Ordered the shirt on December 13th, 2021. I gave them a day or two to ship it. Nothing. On the third day I inquired about it and was met with excuses as to why it hadn't shipped yet. Not rude, mind you, but excuses nonetheless. I ordered it on a Monday. It did not ship until Friday. Now, they have to know that not only it being the holidays and the carriers being backed up, but why wait four days later?

Of course this was supposed to be delivered on Christmas Eve because they waited until the absolute last minute to ship it. However, it didn't. It is now Christmas Day and no mail will be delivered. I even chatted on their site with a rep and I got more excuses and also was met with why I couldn't return it in-store.

Why did they wait until the last minute to ship something that was an online exclusive? They should have been ready to go in colors and sizes for when people wanted them. It's the holidays! And then you want to give excuses?

The only reason they're getting two-stars is because of the items they have on the site and in their physical locations. Stop dragging your butts and send out people's items! Other stores do-Lids, Best Buy, Target, even Wal-Mart.

Overpriced, awful quality, and terrible to navigate. So many excessive costs for no reason, and the sales are never that good.