Hot Tub Village Reviews 

Friendly and helpful. Made it an easy experience to buy the hot tub. Follow up care for delivery was great. It was delivered at the time stated and they kept us well informed. Great bunch of men set it in the correct position on the hottest day , with lots of friendly banter. Had follow up calls also. Great team all round

Great service and have received exactly what I wanted

Excellent customer service from start, finish and after sales. Owner contacts you personally after installation to check everything is ok and talks you through the chemicals etc. This is a really nice touch. Quality product, excellent customer service, knowledgeable, Excellent after sales. what's not to like. Would highly recommend. Well done Hot Tub Village.

Very good, non pushy sales team, and a great showroom.
Nice team that delivered the Jacuzzi and got it working with no issues or fuss. Great after sales support and advice.
We have been in the Jacuzzi every day and have found it an excellent way to relax. Feels like we are on holiday every time we use it.

Fantastic service, we visited hot tub village at stonham barns and Kris was so helpful, knowledgeable and not at all pushy we felt very relaxed in the showroom, the service from everyone has been fantastic too, including the fab delivery guys John and John and the helpfulness of Rob, Tony and Nick. Great team of people and I'm so glad we chose to buy from a showroom rather than the online companies that pop up everywhere. Thank you
Sophie & Family

Great Hottub at a good price. Excellent and swift service from start to finish. Follow up call and email to check all is in order. Highly recommended.

Help was comprehensive and easy to understand. The Jacuzzi is fantastic and after sales second to none

Expert advise. Knowledgeable staff. Identified the right product and location for us, as individuals. No hard sell. Accommodating and coped admirable with the various time delays we threw in their direction. Efficient commissioning of the Jacuzzi. Provided exemplary and invaluable after care and ongoing support which is the main issue really if you've never owned a hot tub previously. Would thoroughly recommend.

From start to finish fantastic service. Very helpful and knowledgeable regarding products. Could not be happier with Jacuzzi. Would highly recommend.

Truly excellent! I cannot speak highly enough of the product, installation and service we have received from Hot Tub Village. It is the Rolls Royce product and everything was included in the price - no extras and no nasty surprises. The installation team did a great job and the swim spa has been in constant use ever since.
Hot Tub Village have been on hand to give advice and answer our questions throughout.

From my first visit to enquire about a hot tub, I was dealt with in a professional and informative manner. All the features of the products were explained to me. Installation and guidance on the day again was excellent. Would not hesitate to recommend. Thank you.

We were really pleased with the whole service from delivery to the after installation visit to assist with the set up. Would not hesitate to recommend Tony and the team to anyone looking for peace of mind when purchasing.

Tony and Helen are super helpful people, they know just about everything there is to know about hottubs and they run their business professionally to give their customers a smooth buying experience . If you want great advice , great back up and a great deal on a hottub there's only one place to go and that's Hot Tub Village .
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Kris was excellent when we visited the showroom. A pair of John’s delivered our tub & were great. A few queries were dealt with on the phone very efficiently… so all in all really pleased overall with Hot Tub Village & would certainly recommend them.

We didn’t buy our hot tub from Tony and Helen as we effectively bought a second hand one. They have been excellent in giving us help and support which has been invaluable. We’ve bought various bits off of them since, always friendly, always helpful.

Brilliant service from start to finish, friendly staff in the sales office, first class delivery and installation and great after care. Would highly recommend!

From starting the procurement process in the showroom, to the install on site, then finally the maintenance programme. Every element has been of excellent service & response.
Gus Cutting

Amazing customer service and very quick repairs taking place , definitely recommend

Great service throughout our purchase. Pre-sales, delivery, installation and training all excellent. A great experience.

Great service from start to finish, we couldn’t fault them at all. From walking in there on a Friday and having our new jacuzzi delivered the following Friday. The delivery went smooth and the guys also helped us in deciding where to place the spa as well.
Not often can you write a perfect review for a company but this time I can.

Thank you for all your help.