H.Samuel - Basingstoke Reviews 48

Got help with from Madison and she was really honest and helpful , helped save and get the right choice. I will definitely recommend.

Wasn't overly impressed. Wanted to buy a ladies watch for around £50 expandable type waterproof and apparently these type of watches are 'much more expensive'. Felt like she wasn't interested in serving me, was very dismissive and I was not posh enough for H Samuel of all places. The store was completely empty apart from me, wonder why? Went to F Hines instead. Lovely friendly staff and had a whole array of watches to choose from one of which I purchased. Know where I will be going next time.

I went into H. Samuel today (23/04/2026) to have my ears pierced. Ana made the whole process easy & explained everything to me.
She was very helpful & polite.

Tried to circumvent the Consumer Rights Act 2015 by telling me the watch I bought on the 7th March and broke on the 20th March was not entitled to a full refund and I should have checked the watch before leaving the shop. The button on the smart watch fell out, not fit for purpose and how would I have noticed this on a sealed and boxed watch???!! You broke the law by trying to mislead me on the Consumer Rights Act and I will raise this with Trading Standards. Basingstoke H Samuel.

After spending 15 minutes waiting in your store in Basingstoke to be served when there were only two people waiting at click and collect (there was a third waiting at a counter, but he walked off) I asked for the earrings that your website were available in store. Your staff member couldn't find them after a further 15 minutes, so I gave up, paid £1.80 for my parking (plus fuel used) and came home to order them. I was instantly told to sign up to get 10% off, then when i ordered i was told it wasn't applicable. No doubt you hid this detail in the T's and C's. As the earrings were a wanted present I bought then online. Well done, my first and last purchase with you

Served by a very nice young man called Sourabh. I bought a pair of earrings for myself. He was very polite and extremely helpful, offering me cleaning products, insurance and a voucher for a discount before May. Lovely smiling experience. with great service . Thank you x

I have had a very good experience today at HSamuels Emmanuel served me and he was very good and very helpful and I definitely would recommend going there very nice and chatty guy who was very helpful and made sure I got everything that I needed and every time I've been in there he has been very understanding, patient and warming. I recommend going in there and seeing him as he is very helpful

emanuel was really helpful with my son who is 10 and was asking a lot of questions about watches and watches and really went out of his way to help

I was very pleased with the service I got from Kamal from the Basingstoke store for my ear piercing. He took his time to reassure me and gave very good advice. Would thoroughly recommend, thank you.

We got everything we needed in store. Shop assistant Emanuel was very helpful, and knowledgeable about H Samuel products.

My son is getting married and stupidly bought a wedding ring from a trusted jewellers... They sold him a ring and took payment for an item that they had no stock of,they didn't notify him until he chased the ring with them, he was told that a refund would take 7 to 10 working days.....whaaaat! Even though it's H Samuels fault? This was on 31st March,to date 19th April NO REFUND this is despite several live chats,phone calls and emails, shame on you.

Despite numerous e-mails, live chats and telephone calls - I am still waiting for my refund on a Men's Titanium Wedding Ring I never received - because you never had it in stock in the first place - but still took my money. What should have been a happy experience buying a wedding ring - you have managed to totally ruin. System issues aside - my purchase was cancelled on the 31st of March - STILL WAITING FOR MY MONEY!!!...

The easy of making my purchase and collection of my orders.

Purchased two bracelets and enquired about an amethyst ring. Aaron was very helpful and offered options for a presentation box as the bracelets were a gift. Was also very helpful and took time to let me try on the ring without being pushy!

Went to buy a watch but total incompetence, young lad made mistake ( only his 3rd day ) but no-one willing to give him a hand even after numerous attempts. After 20 mins left as no- one cared.

There was an error saying my store doesn't have the ring but I have been charged for it!! Terrible service, I wont get it back for 2-7 working days! Nearly £400!!!

Very warm welcome, and nothing too much trouble particularly Aaron who was knowledgeable, friendly and no hard sales pressure. All the staff were excellent true customer service.

I purchased a watch at H Samuel in Festival Place Basingstoke yesterday and was served by Radhika who was very helpful and nothing was too much trouble. Very good service.

I purchased two engagement rings and two wedding bands 18 months ago, spending quite a lot of money. I decided I would take up the offer of a free cleaning service at the Basingstoke branch. The following day a stone was missing from one of the engagement rings. I took it back and was told that one of the clasps was broken due to wear and tear. I asked why I wasn’t told that before it was cleaned & they said he may not have noticed it. They said their machine would not have damaged the ring, even though it was a coincidence the stone fell out after the clean. I asked if all their rings break after a year & a half & was told it was not a manufacturers fault & would need to pay £197 for a repair, but they would offer me 15% off. I am disappointed that I have spent as much money as I have in this shop & that I now need to repair a ring that they believe has been damaged through wear & tear. I did note the other 3 rings I brought have no damage. After speaking to customer services, I was left feeling frustrated & told the offer of 15% off was all they could offer. I will never purchase anything from H Samuel again if this is what happens to their products after 18 months.

Bought an engagement ring and 7 weeks later I noticed small diamond missing. Took back as was told had a one year warranty and left at shop. Got phone call 2 weeks later saying I had to pay £140 for repair as my fault?!?! I’m a housewife not a coal miner or bricklayer! How on earth is this not shoddy manufacturing issue! I don’t even shower with ring on! I’m fighting my corner!
UPDATE!
They agreed it wasn’t my fault and repair/ replacement diamond was FOC