H.Samuel - Rhyl Reviews 

Went into H Samuel in Rhyl, to find my partners wedding ring. It was a great success. Donna helped us and was really good help. Thanks Donna 😊

Went in to get a Christmas present for mum, the lady that served me (Zoe) was caring and attentive, I didn't get what I was after but she did recommend several places and looked online for me. Ended up buying a pendent tho, and she was very thorough with insurance, if mum had a silver allergy, she was nice all-round. Didn't know where to go to write a review about her so I went here.

Liane made my experience superb 👌.
From start to finish she played along with my plan to buy wedding rings and size my wife’s finger so I can buy her an eternity ring
With hour her knowing. Very friendly and superb customer service. Would highly recommend. Thank you Lianne.

We went into the rhyl store, with necklace be bought a few years ago, lucky for us it was insured.

Zoe and Donna where very helpful and lovely to deal with, they sorted out the issue very quickly and efficiently. These ladies deserve a definite 5* their customer service was spot on

I had damaged my engagement ring , we had to travel to Rhyl which is 40 miles away from where we live as it is the only store now open in North Wales but the service we had made up for the travel! Krystle was fantastic and sorted out a new ring through the insurance team which was really helpful as my ring was beyond repair and it saved us having to travel again as luckily the store had my size in stock!
All the staff in the store seemed really helpful and the store was quite busy on the day but all the assistants were really helpful and friendly

I visited the store today. Served by. A nice young lady. Kirsty. She was very happy to help with my purchases. Very knowledgeable about the price and two rings and chain I purchased. All the staff where well presented. Very nice shop. As I am unsteady on my legs a chair was provided to me

I bought a H Samuel ring online that was an incorrect size. I was able to visit the store in Rhyl where Lianne was able to sort the resizing out personally advising and measuring my finger. Very friendly and excellent customer service.

Excellent service friendly staff . Served by Zoe very chatty in helping to choose the right gifts . Would shop there again

Staff were really helpful and polite. Nothing was too much trouble.

I had a incredible experience with Zoe in the rhyl branch if H Samuel's. My mum & me were just browsing and found some beautiful disney ornaments, we got a fair few at really good prices in sale. Then just as we were finishing Zoe told me they had an offer on since we had spent a certain amount for £25 off - so I decided to get a a bigger ornament for my mums xmas (never too early!). I saved around £60 in total (I'd seen them in other shops much higher priced!!) Thank you Zoe for such a wonderful experience & for going the extra mile. - sorry it took me this long to write a review I misplaced the receipt and wanted to make sure I got your name correct. Thank you so very much!

Krystle and Zoe in Rhyl are very accommodating and helpful. These 2 lovely ladies are amazing and always there to assist you.

I bought a 'Lifetime replacement watch battery guarantee' in June 2024.
Today I used my guarantee to replace my existing battery.
Excellent service from Lianne, who could not have been more helpful.
As I was so impressed with the Service, I bought a new watch strap as well.
I shall be replacing my battery & watch strap again at the Rhyl branch next time.
Thanks Lianne....

Krystal at Rhyl provided excellent service, providing the watch I chose and fitting a new, longer strap.

Great service had a ring altered, could not be more pleased, thank you zoe@donna.

Krystle was most helpful and nothing too much trouble.

Krystal in Rhyl was so absolutely lovely, friendly and helpful. I bought a beautiful Mother of Pearl gold star pendant whilst on holiday. As soon as we walked in were made to feel very welcome and looked after. She took an genuine interest, we had a lovely chat and was a pleasure to meet.

Krystle H Samuel Rhyl very polite very happy helpful.

Zoe was really helpful. She is a friendly face in the local branch we always return due to the customer service at the Rhyl shop.

Lianne helped us with the purchase of Gold Earrings for a birthday present. She was very pleasant, knowledgeable and not pushy. The store was well stocked and featured many discounted products. Would use them again, well done Lianne.

Zoe couldn’t have been more helpful when choosing engagement and wedding rings. Customer service is absolutely excellent, going above and beyond, well done. Highly recommend