H.Samuel - Rhyl Reviews 

I went in for a new battery for my watch. The assistant (Zoe) offered me a choice of a standard battery or a lifetime battery, which I was unaware of. I opted for the lifetime battery. The service was very quick. I have been a customer for many years but not left a review before. The staff are always very helpful, polite and friendly. It's a pleasure to shop there.

Donna and all the staff at the Rhyl branch are extremely helpful, experienced and professional along with a friendly attitude.
Very pleased with our purchase and will always go to Samuels, Rhyl branch again and would recommend to all.

Excellent customer service from Lianne. As soon as I entered the shop, to look at the watches on display, Lianne welcomed me and offered to help. Then, she stepped back an allowed me to browse, without making feel under pressure.

I asked lots of questions and tried a necklace on. Lianne's patient responses ensured I stayed in the shop longer. In the end I decided against the watch purchase and ordered a ring resize. Which cost more than double the value of the watch. So, her perseverance paid off for H. Samuel.

Lianne and her colleague also talked me through the bespoke design serve, which I knew nothing about.

As a result of the excellent service I will return to this branch when I can afford the £300+ necklace I tried on (despite living closer to another branch). I will also be nudging my partner towards the design service, for that special purchase!

Having bought jewellery from the rhyl
store and returning the jewellery as my wife did not like some of the jewellery style's, store assistant Zoe
was very helpful assisting me with
selecting some jewellery that my appeal to my wife and patient when having to return them.
wife may

Thank you so much to the girls in the rhyl shop.
I went in not 100% sure on what I wanted for my wedding ring and Donna was brilliant at listening to what I liked and actually sourced my dream ring through their stock from another branch.
It was delivered from another store very quickly and was absolutely perfect.
From advice to fit and style to insurance to keep my new wedding ring absolutely pristine at all times. Cannot fault the service we recieved.
Thank you once again for you support and guidance.

Went in with my mom to get her a new watch to celebrate 65th wedding anniversary, Donna was brilliant with her help and advice, will definitely go back in future.

Went to H Samual to get my rings dipped. Great service, friendly staff - Donna dealt with me and was brilliant. Couldn’t do enough to help. Rings were back in timely fashion and look great. Thanks girls!

I was served by Zoe Davies. She took great care helping me to find a ladies watch with bracelet to suit my very narrow wrist and then adjusted it to fit. I am very pleased with the result. It was a pleasure to be served by her. Nothing was too much trouble and she provided very helpful comments and advice.

Christine Wallace

Really friendly and efficient service, most polite and helpful,no pressure whatsoever,and nothing is to much trouble for the lovely staff, would highly recommend to everyone

The assistant who served me her name was Donna, she had a lot of patience but she eventually spent my money with ease she was most helpful and I thank her for her professional advice.
Regards John Brookes.

amazing service in h.samuel rhyl the young lady Lianne was so polite
And hard so much respect you could able to fill a pint glass with it.

Visited the Rhyl store today to buy my daughters birthday present 🎁, was helped by a lovely lady called Donna who was very helpful and very easy to talk to,you were amazing helping me once again Thankyou donna

Amazing very helpful Zoey was very amazing in all we needed

The girls in the store are most accommodating and helpful. Zoe served me today and time was taken to ensure I received the offers available and care provided.

Rhyl store alway a pleasure to purchase good . Such nice staff . Easy to find the right items .

I had been looking to have a diamond pendant made into a ring. Went into the H Samuels store in Rhyl and was greated by an assistant called Zoe. I explained what I was looking to have done and wondered if this would be possible. Zoe explained that the company would be able to this and the desine team would be able to work out a desine and send a picture of what they proposed also the price before going ahead. After getting the picture of what they proposed and the professional help from Zoe, I went ahead with the design. Now in possesion of a beautiful gold and diamond ring.
The saying a diamond pendant to a beautiful gold and diamond ring, thats magic.

I wanted a bracelet so whist on holiday went to the branch at Rhyl. A lovely lady called Donna helped me choose the one I bought she was helpful and knowledgeable and I got just what I wanted great experience

Donna at the Rhyl branch was great and helped us pick out a ring and provided excellent customer service

I recently purchased a watch from the Rhyl branch. The sales person Krystal was very helpful from start to finish. She was very helpful with numerous telephone calls. Would highly recommend this store!