H.Samuel - Washington Reviews 

Ear piercing
Fantastic service good selection of earrings to choose from and you get the piercing for free , good after service information and ear cleaning solution included
Staff were lovely will defo recommend

Went in today and bought a pendant for valentines. Service was class and would be back.

I was in the comfort of my own home to make my choice and purchase and the option of collecting it at my choice of store. Excellent service.

The staff at Washington Gallery were so helpful and very professional. Gemma, Vicky and Rebecca helped with everything that I needed with the ring I chose. Just want to say a special thank you to them all.

I popped in to Your jewellery store at the Galleries in Washington today. I asked Vickie the assistant if she could measure my husband’s finger for a new wedding ring. She eagerly and politely proceeded to do this. I ended up having my ring size checked too. As she noticed my ring was too loose. She was so patient and friendly and is a credit to your company. Thank you, excellent service.

I had a wonderful experience in the h samuel washington/galleries store yesterday. I went in looking for something for my birthday, I didn't know what I fancied but saw that when purchasing piercing earings you got your ears peirced for Free! Turning 40 Saturday (maybe a midlife crisis moment 🤔🤣) I thought 'that's what I'm going to do, get my second piercings on both ear lobes'. I chose a lovely little pair of sparkly studs and the lady (Gemma) that peirced them made me feel so at ease, very professional and clean and explained everything clearly. No pain at all and was given a small aftercare kit. To my delight on paying they where on sale!!! All in all a really nice experience, I'm highly delighted with my new little sparkly studs. Thankyou very much

On July 1st I visited H SAMUEL at the galleries Washington tyne&wear to purchase a casio Bluetooth watch I asked the assistant if she could set it up for me and she said yes as she was doing this a few customers came into the shop. One of the other assistants who I took to be in charge told her leave that we have other customers to deal with she did not have the decency to address me.I was a customer I then left the shop bitterly disappointed. Normally I go to H SAMUEL in the bridges Sunderland where the staff go out of their way to please customers. I have emailed customer services and await their reply. Very disappointed.

I would like to leave a 5 star review for the outstanding customer service i received from one of your stores today. The store is at the washington Galleries. The manager carol and another colleague Amy were extremely helpful and understanding in replacing a broken ring that was very dear to me. Without any hesitation the manager replaced this and made me the happiest person. Big thank you for having such amazing staff.

Really excellent staff Paula was brilliant she was able to advise me as I was unsure what size chain I needed.

Bought two white gold rings for my wife for Xmas from H SAMUEL at the GALLERIES WASHINGTON. I'd just like to say thankyou for their professional help and advice, I'd like to say a very big thankyou to GEMMA,for her very professional advice ,assistance, and help in purchasing my ring.Iwanted to purchase an eternity ring to match my other ring which I bought ,GEMMA was outstanding, she advised me every step in purchasing such a beautiful ring to match my other diamond white gold ring.Also the jewellery is competitively priced and excellent quality, I can't wait for xmas morning when my wife sees her surprise, and that's down to the professionalism of the staff.theres no pressure, very friendly, and very helpful.THANKYOU TO THE STAFF AT H SAMUEL AND A VERY SPECIAL THANKYOU TO GEMMA ,SHE IS A CREDIT TO THE BRANCH.WELL DONE.THANKS AGAIN GEMMA .

Brilliant customer service, bought sekonda tree of life watch. I love it

I went to buy a gold chain at the shop in Washington Galleries and was undecided which one would be best, the assistant was very friendly, helpful and informative so I was better able to make my choice. One satisfied customer.

I Wanted to purchase a 40th birthday present for my daughter. The assistant was extremely helpful pointing me in the direction of some really good deals and taking into consideration my needs.
I was extremely pleased with my purchase and with the service I received

Very helpful and help me to find what I wanted

Excellent staff. Very helpful would recommend to friends and family.

I dealt with a very helpful young lady who gave me some good advice on the purchase i made. Would definately return to this store

Lovely item. The girl who served me took time to
Shop within my budget abs was very polite and patient. The bracket I bought was a lovely cut and a fab present.

I went into the store a few days before and I asked about the bracelet I purchased. I absolutely loved it. They had it in the back and I asked if they could keep it till either Friday or Saturday. I went back into the store on Friday and one of the awesome ladies remembered me and she went to the back of the store to retrieve the bracelet. I absolutely love it. Love H.Samuels

Helpful staff
Very friendly