The website to place an order did not work. A human placed the order. No one answers the phone in parts when I ring to find information. Today the cover has not arrived as promised. No messages on the... Toon meer
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Lees wat reviewers zeggen
Ordered a new cover for my Serenity tub. Order dispatched promptly and good tracking information given. Unfortunately the wrong size was delivered although this wasn't obvious until it had been open... Toon meer
The hot tub itself is absolutely wonderful but sadly we’ve had constant issues with ours throughout our six months of ownership. The lighting failed very quickly (still awaiting a new lighting unit... Toon meer
Bedrijf heeft geantwoord
Found a fault on our 8 year-old Hydropool hot tub on returning home from abroad. Contacted maintenance and although it took a couple of visits to fix the problem all working fine now. All appointm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hydropool is the UK's longest-established specialist retailer of hot tubs and swim spas, proudly serving customers since 1997 with 29 locations nationwide. We believe in the transformative power of water and its ability to enhance your well-being. Whether you're looking to stay fit, recover, relax, or simply have fun, our hot tubs and swim spas are designed with innovation and creativity to support your lifestyle. At Hydropool, we’re passionate about providing the perfect water experience for every moment, every day.
Contactgegevens
8 Turnberry Park , LS27 7LE, Leeds, Verenigd Koninkrijk
- 01342311000
- customercare@hydropool.co.uk
- www.hydropoolspas.co.uk
3,7
Gemiddeld
183 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Difficulties using website and finding a human.
The website to place an order did not work. A human placed the order. No one answers the phone in parts when I ring to find information. Today the cover has not arrived as promised. No messages on the landline answering service. Previously I have not had trouble communicating with Hydropool.
25 augustus 2026
Fast delivery
Fast delivery, i would say that the shop was missing some key products that i wanted to buy as they were out of stock.
28 augustus 2026
The swum tether I bought did not look like picture i ordered and no instructions
The swum tether I bought did not look anything like the picture. Did not have logo or writing on it don't know if I got a cheaper replacement. It was very expensive but looked like a cheaper one.
21 juli 2026
My package never arrived and no follow…
My package never arrived and no follow up from Hydropool
14 juli 2026
Item was exactly what I needed
Item was exactly what I needed, great price and expedited very very quickly appreciated thank you
20 juli 2026
Fast delivery, instillation not worth the price
Ordering was easy and the installation team arrived when they said and installed the cover very quickly (5 mins max).
Communication needs to be improved as the installation was not booked initially which caused a delay of 5 days. The delivery company apologised however it was not their error, no apology from the supplier or hydropool
Also price for delivery and installation is expensive having seen how quick and easy it was.
15 juli 2026
Hydropool as part of the ordering…
Hydropool as part of the ordering replacement hottub cover process, charged me £250 for installation of the replacement cover & removal and disposal of the old cover.
This was not fulfilled.
Emails were returned "not contactable" A complaint raised through Hydropool portal, which was not responded to for over 4 weeks, still received no reply apart from an AI generated incident number.
Pleased with replacement cover, very dissatisfied with Customer Service and Complaint response.
I'd very much like a refund for services purchased but not received.
19 juni 2026
New cover gor hot tub
Ordered a new cover for my Serenity tub. Order dispatched promptly and good tracking information given.
Unfortunately the wrong size was delivered although this wasn't obvious until it had been opened. Emailed customer services and after a few emails back and forward a new cover was ordered and the incorrect one was to be picked up. This was done on Monday and happy to say the correct one was delivered and very happy with it.
24 juni 2026
Very good service
22 juni 2026
The filter does not fit
The filter does not fit, it is the correct one PRC 50 by pitting them side by side the new one is 2mm taller
22 juni 2026
This replaced original one that “…
This replaced original one that “ Disolved “ in the water, new is strikingly different to the original which failed in about 6 months of use, repeated calls to raise complaint ignored, was PROMISED return calls which never came, so decided to o order replacement at my expense which took an age to arrive!!
17 juni 2026
Ordered a filter online from Hydropool…
Ordered a filter online from Hydropool shop. It was the correct size but incorrect internal hole dimensions. Ordered a second which was sold as correct online for my hot tub but also wrong.
Passed to a local(ish) retailer and they can't help either. Back at square one.
2 juni 2026
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