hyperfi.co.uk Reviews 67

I sent a receiver in for repair, and upon reception, it still failed. Hyperfi said they needed it for repair again.
This time I claimed, that they should pay for the return shipping (I am shopping from overseas, so the costis significant) They refused.
Actually the european trade laws, for internet purchases state, that seller should pay for this. Having made Hyperfi aware of this, they still refused.

Now, after contacting Consumer Europe, who have tried to get in touch with a n employee(apparently the owner of Hyperfi) with no luck. I have now again contacted Hyperfi. But this time They don't even reply my emails.

Thus this bad review. I just wanted some kind of assurance, that I would not have to send the unit in for repair again, and have a faulty unit back. having spent another GBP 40. but my e mails just seem to be ignored.

Bought a yamaha S-A500 for 190.The next day I got an Email telling me to contact them.The guy said it'd been damaged before it was loaded onto the van ( the same as another reviewer claims).I was told it would take 10 days to get another as it was out of stock.I paid an extra £50 to upgrade to another amplifier I'd had my eye on ,that was in stock.the next day I got another Email selling me there's going to be a "delay" in my order and I "should get it sometime next week."Well,next week has came and gone and still no sign of amp nor messages updating me !
So,it looks like they're taking money from people knowing it's not in stock and then ordering in the items to fill the orders.So be prepared for a wait to save some cash.

I placed an order with Hyperfi for an item that was no longer the current range yet still retailing at £399 online and in the High Street. The Hyperfi price was an incredible £120 including postage. I received a call the day after the order to say they had the item but on examining it there was a small fault and offered an alternative as this was the last one. On this occasion we agreed a refund which I was happy with. I see the previous reviews were moaning about customer service, but I have to ask myself if fantastic customer is my main priority then really shouldn't I be paying full retail? Anyway, I was impressed by the prices and the courtesy call when there was a problem. I'd happily use Hyperfi again as a first port of call for my next purchases. :)

Terrible, AVOID! Awful customer service. Bought an AV receiver from Ebay, Didn't have it in stock so asked for more money for a worse receiver. Receiver they supplied has HDMI output issue, Refusing to change it for the original one ordered.
All I can say is AVOID, AVOID AVOID!

I wasn't sure if hyperfi.co.uk will be safe/reliable, because the website isn't great, their Customer Reviews section looks like written by themselves, there were no reviews on TrustPilot and product description was lacking info, but I gave it a try, because that is the only shop in UK selling speakers I wanted. I called the shop, because there was no info about warranty (even though they offer 2 year standard warranty) or delivery and speakers are advertised as "speaker" (some countries sell speakers separately, so I needed to be sure). I got all the answers I wanted over the phone (good customer service by the way) and my speakers arrived on the following day (less than 24 hours!) in mint condition, so if you are thinking about buying from their site (and they have good prices), don’t be putted off by their website.