Ian Williams Reviews 151

Don’t do anything they promise. Break promises.
Leave slips on doors pretending they called

After an emergency callout because we were without water, a representative of Ian Williams, a Nick Joice came (within an hour of the call) fixed the problem quickly, cleanly and efficiently.
He was a lovely guy, knew exactly what he was doing, a great representative for your company.
Thank you Ian Williams and thank you Nick for a good job done.

These contractors were chosen by the housing association to install new bathrooms. Whilst individual workers were pleasant and worked hard when in the house; the communication and organisation was woefully inadequate. I'm spending my fourth weekend without access to my shower, deemed reasonable by this crew, despite reassuring 'no more than a week' at the start.
I wouldn't be paying if I'd hired the shambles, the first thing they did was remove my grab rails, they still have not put them back and are not returning to do so. But as the housing association are just as bad at communicating, I'm sure they'll pay over the odds for a shit service.
Remember the name and avoid at all costs

Ian Williams have never completed a job first time around on my property. If they even bother to turn up, It takes multiple, repeated attempts just to fix simple problems. Often never getting fixed and just being left not working.
They are cowboys who just bodge the issues so they can leave as quickly as possible.

Useless company and useless liaison officer Vanessa who is the most unhelpful person ever!

My partner is disabled and relys and the shower/bath I had to wait 2 weeks for them to change my bath taps, first they wanted me to wait a month for them to change them then the first appointment they made they didn't bother turning up the second appointment they did turn up but the workers very rude and obnoxious, they didn't know I heard them taking the mick out of my house and kept discussing cars while doing the work, one was whispering things so I know they were talking about me and my house, which is bang out of order, your there to do a job not discuss someone's house and living conditions, also just found out that they didn't actually replace the taps they just removed the middle bit with new bits, I asked for new taps not part of a new tap

Fitted a new bathroom suite last week the man that fitted it did a great job but the young lady who came out to do the painting did such a bad job leaving areas without a proper covering of paint and not removing plaster from fittings just painting round

Terrible company they exploit painters through agencies dont give them any ppe or materials.

Absolute joke of a company! Waited in for the 3rd scheduled appointment and the plumber turned up at 16:40 and lied to me and told me his paper work had incorrect details about the type of shower i have so he could not fix my shower as he needs to order the parts. He blamed the call taker for giving him incorrect details however i called ian williams after he left and they confirmed the details he had were correct and my shower on record was infact what i have. So the guy lied to me and ive waited in all day for no reason at all! He did tell me that he has just been and fixed one of my neighbours showers though and hers was the same as mine so she probably had my parts!! Absolute disgrace, i am still without a shower and also none the wiser on when it will be fixed!! It was supposed to be fixed on the 03/03/26 then on the 11/03/26 and then today, 18/03/26 so im guessing a whole week is going to go by again and he will more than likely cancel or turn up without parts again!! I already raised a complaint last week and was told today that i cant raise another as i have already complained once!! What!?

My door was repaired to a very safe standard today by owen friendly chap good at his job *****

If I could put a 0 star I would

I had one of the worst customer service experiences I’ve ever encountered, all thanks to a guy who apparently thinks basic courtesy is optional. A new customer politely asked a few simple questions about the property, and instead of offering help, this guy immediately snapped with a condescending tone. He acted annoyed that anyone would dare ask for clarification, rolling his eyes and cutting the customer off mid-sentence.

Time and time again no show Waited all afternoon again today for a plumber only to be told (after I had to ring them) that his van had broken down!! I needed a plumber last time and after 3 cancelled appointments they sent a electrician, then a handy man who said he was not qualified and then a gas boiler tech who said he did not know why he was called and could not help me. This so called company is a complete joke.

Waited in for the electrician to repair outside light
He say he outside I looked at my cctv ??? He’s obviously not there
When I complained he lied saying he had attended if he had of attended then why is the light still broken and the cobwebs have not been disturbed rubbish company
The vans have trackers fitted the tracking placed him in a different place than my home close by

They are rude and dismissive on the phone. Not very helpful or quick to sort out issues or book appointments. The engineers frequently cancel in the day of or just don't turn up at all. We've even had a engineer turn up twice without an appointment and no idea what the job even was.
Takes absolutely ages to finally get an engineer out to do a job (some jobs have been waiting 12 months+). One job actually took 3 years of back and forth until it was finally fixed.
They seem to think that because they work for a housing association that we, as tenants, are somehow beneath them. That is made very clear in the way that we are spoken to by them. Judging by the other reviews on here, we are not the only ones to experience this either.
I told one on the phone that we couldn't keep taking days off work for engineers that don't even turn up, she was rude in her reply of 'we would just have to make it work'
If I had a choice I would never hire this company but unfortunately I don't. I would recommend people that do have a choice to stay well away from them.

They never arrive when they say they will. When ringing and chasing them up their excuse is they have had an emergency. We noticed a pattern of this repeated behaviour and complained multiple times. Nothing has changed!

One of your vans was driving inches away from my bumper all the way from scarborough to whitby today Wednesday 26th November around 2.45 pm. It was very intimidating.

I had a new kitchen and im so pleased with the work that was carried out and I can't remember the bloke name bit it was his first kitchen job and he done us proud we now have a more working kitchen 😀 40 Chilton way Hungerford Rg170jr

If I could give this company 0 stars I would as they don’t even deserve 1 star ratings! This company are a bunch of cowboys no matter what job they do it’s never done properly, I’m sick of being messed around by them they booked in appointments then rearranged so many times then they turn up Missable and under staffed and job don’t get completed or it’s just an bodge job, I don’t recommend them.
I’m not surprised that they have so many bad reviews as there useless!!

Best contractor EDDC have ever had a speedy service carried out by well mannered skilled staff
I had numerous issues with my EDDC home and after almost 4 years of lies and broken promises Ian williams got involved in my issues and my home now looks and smells like a home Thanks Ian Williams

My social housing used them for external decoration. Resident liason officer was lovely - but nothing ever got done that i reported. I am now accused of " texting you 60 times in one evening" - how ? I do not have a mobile phone. I feel this is slanderous. Sorry. Same generic response, email them. When you do, no response. Ever.