I have an older order with this company through Amazon and recently reached out because I lost my pendant and needed a replacement. They were able to provide a discount without any issues. Their custo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've had nothing but a great experience with IceCarats. NEVER had a problem and I've made over 10 puchases in the last 3 years. I recently returned an items with no problems whatsoever. All of their j... Toon meer
Bedrijf heeft geantwoord
Returned product weeks ago. Was given confirmation of receipt, just pending inspection. Following that, I was sent a picture of an empty box and was told that was proof they didnt receive my ret... Toon meer
Bedrijf heeft geantwoord
Placed an order and received an email stating they will get back to me. 10 days later I had to email using their websites form to enquire about my purchase, 2 days later after I received an email sayi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IceCarats is your go-to destination for timeless, high-quality jewelry that celebrates life’s most cherished moments. Our collection includes engagement rings, necklaces, bracelets, earrings, and personalized pieces, all crafted from 925 Sterling Silver and 10k, 14k, 18k Solid Gold, reflecting elegance and superior craftsmanship. Enjoy a seamless shopping experience with free shipping on all orders, plus the assurance of a lifetime warranty on every piece, guaranteeing your jewelry remains stunning for years. Our easy and hassle-free returns policy ensures complete satisfaction with every purchase. Discover IceCarats today and find the perfect jewelry to make every occasion unforgettable.
Contactgegevens
Verenigde Staten
- www.icecarats.com
3,5
Gemiddeld
53 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Returned product weeks ago
Returned product weeks ago. Was given confirmation of receipt, just pending inspection.
Following that, I was sent a picture of an empty box and was told that was proof they didnt receive my return. A return they set up to my apt for added security, disallowing me from returning and insuring myself. Stay away.
Also, necklace was hallow and flimsy, which is why I was returning.
23 juli 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi German,
Thank you for sharing your feedback. We understand how frustrating this experience must have been. Customers are given the option to return high-value items themselves with insurance, but in this case, the pick-up service was selected. Unfortunately, the returned package arrived empty, and we worked with UPS to resolve the issue, which caused a delay.
We’re happy to confirm that your case has now been fully resolved and your refund has been issued. Thank you for your patience and feedback—it helps us improve our products and service.
The IceCarats Team
I bought a set of diamond earrings for…
I bought a set of diamond earrings for my wife, for our 10 year wedding anniversary. We love them! They arrived quickly and the icecarats team was quick to answer my questions. Very happy with our experience. Will be recommending them to my friends!
12 juni 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Drew,
Thank you so much for sharing your experience! We’re thrilled to hear that the diamond earrings were a hit and that your anniversary celebration was made even more special. We’re also glad our team could assist you quickly.
We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
The IceCarats Team
Trust the other negative reviews
Save your time and money. Scam company with horrible customer service.
31 juli 2025
Review zonder uitnodiging
Most likely got scammed nearly $700
Wish I would’ve done more research on this business before hand, had I seen so many negative reviews outside of their main website I would’ve never purchased an item. Guess I learned the hard way to not buy jewelry online.
I purchased a chain for nearly $700, when it arrived the box was already cut open and it was missing the item. After calling their phone number and telling what I’m assuming was customer service what had occurred, that I received a broken into box, they repeatedly suggested that maybe a family member stole it even after telling them multiple times I knew for a fact that didn’t happen. It wasn’t until I told them I would file a police report that the person I spoke to finally told me they would launch an investigation. 3 weeks later, I have heard nothing suggesting my investigation is actually being carried out. Despite me consistently emailing and calling, and the best I get is that they’re still investigating and awaiting a response, yet not telling me from who or what. I ask how the investigation process is being carried out or at what step they’re at, and whoever on the other side of the emails and phone calls is at can never give a substantive answer or just doesn’t know.
I don’t know if I’ll ever get my money back, long story short if you want to avoid jeopardizing some solid money, do not shop for jewelry online and especially from here
EDIT: 2 months now and 0 update. Do not buy from this company !!!!!
Edit 3: I finally got my refund today, 2/24/2026. Although I am glad I got my $700 back long after I thought they were just leading me on, my opinion still remains the same. Do not buy from this company. I do not know what investigation takes nearly 8 months to conduct, and I doubt had I not gone through the trouble of filing a police report, filing a claim with the bank, and persistent emails I would have gotten any resolution. Do not risk your money with this business.
9 juli 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Daniel,
Thank you for your update. We recently regained access to our Trustpilot account, which is why we were unable to respond here earlier.
We sincerely apologize for the delay in resolving your refund and for your overall experience.
We understand your concern regarding the length of time this took. The extended timeline was due to multiple claim denials from UPS, which required additional investigation and verification before a resolution could be completed. We recognize that this process took significantly longer than expected and did not meet the level of service we aim to provide.
We also acknowledge your efforts in following up toward a resolution. We understand how frustrating this situation has been and appreciate your persistence in working through this process.
As of February 20, 2026, your refund has now been successfully issued.
We regret that this experience has impacted your trust, and your feedback has been noted for internal review as we continue to improve our processes.
If there is anything further we can assist you with, please let us know.
Warm regards,
IceCarats Team
Pleasantly Surprised, Great Experience
There seem to be some negative reviews for this company, so I wanted to share my personal experience for my first order. I was looking for a new 14k solid yellow gold curb chain 1.6mm width (18-20” chain length depending on which I ended up liking better) for some new pendants. After review here I was concerned about the order I had already placed. However, I couldn’t be more pleased with my order. My order process was easy, and both shipping/delivery were extremely timely to my surprise. Upon arrival and inspection by myself and two separate jewelers, I received exactly what I ordered which were two solid 14k yellow gold curb chains (1.6mm width) 18 and 20” exactly as described, and in pristine condition. I obviously can’t speak for others, but wanted to share my experience. I would consider ordering from this company again if I had a need! Thanks!
11 juli 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Tara,
Thank you so much for sharing your experience! We’re thrilled your first order went smoothly and that you’re happy with your 14k solid yellow gold curb chains. It’s wonderful to hear that you were pleased with the quality.
We truly appreciate your kind words and your trust in us, and we look forward to helping you with any future orders!
Warm regards,
The IceCarats Team
Buyer beware their jewelry is horrible…
Buyer beware their jewelry is horrible quality. It took a month to get refunded and only because I opened up a case through my bank. Just buy your jewelry at Costco.
Side note: Their customer service responds promptly. They don’t offer much but excuses but at least they are consistent.
5 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Eric,
Our team recently acquired this account and came across your review—thank you for taking the time to share your experience. We sincerely regret the issues you encountered with our return process and hope to turn this experience into a positive one.
After reviewing your account, we did see a delay in the return process due to a mishap. While this shouldn’t have delayed the refund, because of the value of your order, our Finance team needed to wait for the return to be fully inspected. The refund was issued directly by our team once the return inspection was completed, and we truly apologize for any inconvenience this may have caused.
Your feedback is very important to us, and we’ll use it to continue improving both our products and our service.
Warm regards,
The IceCarats Team
I was going to buy a gold chain from…
I was going to buy a gold chain from ice carats but after doing my due diligence, checking multiple sources including Google, i decided not to. If Google says its a good chance of being a scam, then 9 out of 10 its
probably a scam
7 juni 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Dear Justin,
We welcome honest reviews from real customers, but as you’ve noted, you have not made a purchase from IceCarats.
We are a family-owned jewelry company with over 14 years of history and thousands of satisfied customers. We stand behind the quality and authenticity of every item we sell.
We encourage those our existing customer and future customers to visit our site and see for yourself our selection and quality that has stood the test of time. For any future customers we offer FREE shipping and FREE returns within 30 days if you are not fully satisfied with your purchase. We also offer a Life Time Warranty on all of our products that covers breakage due to normal wear. Each purchase comes with a custom gift box, Certificate of Authenticity and a jewelry cleaning cloth.
Any future or exiting customers can reach us by phone, life chat during business hour or email and we are always happy to help.
Sincerely,
The IceCarats Team
Stunning Products
Stunning high quality products. Frequent purchases after the initial purchase. So many compliments on my jewellery and so much selection. I keep coming back for more!
1 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Dear Kathryn,
Thank you so much for your wonderful review! We love hearing from our repeat customer and appreciate your continued support over the years.
Your continued support and repeat purchases truly mean the world to us. As a family-owned business, it’s loyal customers like you who inspire us to keep offering beautiful, high-quality jewelry and exceptional service.
We look forward to helping you find your next favorite piece very soon!
With gratitude,
The IceCarats Team
Refunded me for “fraud”
Placed an order but the following morning I received an email that said they refunded my order for “fraud”. I contacted customer support and they told me they needed my drivers license and debit card information. They’re trying to scam. Don’t purchase from here.
28 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi,
Thank you for your feedback. We’re sorry for any confusion or frustration this situation may have caused.
Your order was automatically flagged and canceled by our system due to a potential fraud alert. This can happen for several reasons, including mismatched billing and shipping information, incorrect address details, payment discrepancies, or if the bank has flagged the card for suspicious activity.
As part of our verification process and commitment to protecting our customers from unauthorized transactions, we may request identification—such as a driver’s license and a masked (partially hidden) image of the payment card used. Please be assured that this is a standard security measure, and any information provided is handled with the utmost care and confidentiality.
We understand your concern and appreciate your patience. If you’d still like to place your order, we would be happy to assist you with the next steps.
Thank you for your understanding.
The IceCarats Team
Saved Me!!
Thanks for the reviews guys. I was just about to spend $2000. Happy I didn’t.
23 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Dear Fred,
Thank you for sharing your thoughts.
While we’re sorry to hear you’ve decided not to order from us, we’d like to offer some clarity. IceCarats is a family-owned business that has been proudly serving customers in North America and internationally for over 14 years. We are committed to providing high-quality, certified fine jewelry and exceptional customer service.
All of our products come with a Certificate of Authenticity, Lifetime Warranty, jewelry box, and a 30-day return policy with free shipping and returns—because we believe in the value and integrity of what we offer.
If you ever reconsider, we’d be happy to assist you in finding a piece you love. In the meantime, we wish you the best in your search for the perfect jewelry.
Warm regards,
The IceCarats Team
SCAM ALERT
SCAM ALERT. THEIR CHAINS ARE PLASTIC. YES. YOU HEARD THAT RIGHT. PLASTIC. AWEFUL COMPANY. SHAME ON YOU.
22 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Gustavo,
We take reviews like this very seriously. IceCarats has been a legally registered fine jewelry business for over 14 years, serving thousands of customers globally. We sell only authentic, certified jewelry made from solid gold, sterling silver, and other genuine materials—as clearly stated in our product listings and backed by our authenticity guarantee.
Your claim that we sell “plastic” jewelry is false and misleading. We’ve tried reaching out to request your contact/order details, but we have not been able to verify any purchase under your name. If you are a genuine customer, we encourage you to contact us directly at info@icecarats.com with your order number so we can investigate and resolve this quickly.
Sincerely,
The IceCarats Customer Care Team
Sold my boy a plastic chain he paid…
Sold my boy a plastic chain he paid $1,500 for. Do not buy from this company. All the reviews are paid for.
20 mei 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Dear Brandon O.,
We take all customer concerns seriously and have attempted to reach out to you to verify your claim, but we have not yet received a response.
IceCarats is a legally established, family-owned fine jewelry company that has proudly served over 100,000 customers for more than 14 years. We only sell certified and authentic jewelry, including solid 14K gold pieces. We do not sell plastic jewelry under any circumstances.
We are confident in the quality and integrity of our products and welcome any customer to provide a valid order number so we can address concerns directly and transparently.
While we respect open feedback, unverified and inaccurate claims—such as suggesting we sold a $1,500 “plastic chain” or that our reviews are paid—can be misleading to other shoppers and may violate platform guidelines.
We remain available to resolve any legitimate issues and look forward to receiving more information so we can assist you further.
Sincerely,
The IceCarats Legal & Customer Care Team
A difficult situation but IceCarats came through
If I could I would put 0 stars. I bought a gold chain from this website. The chain broke in less than 5 days. I contacted them and they told me to send it back, they sent me a label. I didn’t realize that on the label there was a description of what I was sending back. Didn’t hear from them for days. I contacted them and I was told the package arrived empty. Never had this happen to me. I am very unhappy with their service and do not recommend this company.
Addendum April 25
This was a very difficult experience because I felt that both UPS and IceCarats were implying that I sent an empty box and I was dishonest. I shop online a lot and never experienced something like this. IceCarats contacted UPS and they denied the claim. Someone is stealing at UPS and the company doesn’t seem to care. IceCarats ended up offering me a store credit for the amount of the lost necklace, which I really appreciated. I’m waiting for the store credit to come through, hopefully it will not take too long.
I received the store credit very quickly and was able to buy a new necklace for my daughter. I was very happy with the way IceCarats handled the situation.
18 april 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Annastella,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. Our goal is always to provide quality products and reliable service, and we sincerely apologize if we fell short.
As discussed in our email correspondence, we did receive the return package; however, it arrived empty. We understand that you followed the return instructions in good faith. Unfortunately, because there was no visible evidence of tampering or damage to the package, we were unable to file a claim with UPS. We want to assure you that we’re not questioning your account of what happened—we’re simply sharing the outcome based on the circumstances.
As mentioned previously, we’d be more than happy to offer you a store credit so you can replace the missing item whenever you're ready. While we couldn’t proceed with a claim, we want to ensure you're not left empty-handed and are committed to making things right.
We truly value your feedback and appreciate the opportunity to resolve this.
Sincerely,
IceCarats Team
IceCarats is Scam!
I ordered a solid gold 14k rope. What I got was 12 grams of plastic, then they tried to redefine 'solid gold'while playing the small business card. Save yourself the trouble and stay away. Will review return experience as well.
10 april 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi,
We are sorry to hear that you are not satisfied with your purchase we take claim as above extremely seriously.
IceCarats sells only 100% authentic, high-quality fine jewelry, and we stand firmly behind the integrity of every item we offer. The “14K Solid Yellow Gold 3mm Rope Chain Necklace” you ordered is made from genuine 14K gold, as accurately described on our website and backed by quality certification. This piece is not plastic, and any such claim is factually incorrect and defamatory.
As a small, family-owned business proudly serving customers for over 14 years, we take all customer concerns seriously and are committed to providing a trustworthy shopping experience.
We also offer a 30-day return policy on every item we sell, ensuring that our customers can shop with complete confidence. If you are not fully satisfied with your purchase, you are always welcome to return it for a full refund.
We have submitted documentation to Trustpilot regarding the inaccuracies and nature of this review, and we encourage you to contact our customer support team so we can resolve any concerns directly and fairly.
Thank you,
IceCarats Customer Care Team
Fantastic Buying Experience!
I have to say that after reading some of the negative reviews out there, I was a bit hesitant to order a 14k gold necklace from them. However, they had what I wanted at a fair price, so I decided to give them a try. Boy, am I ever glad I did! These folks were FANTASTIC to work with! I had initially ordered one style but discovered on their website shortly thereafter (but before delivery) an alternative that I felt might be more appropriate for the heavy pendant I was going to hang from it. I went on their website on a Friday night and was shocked to see that their online chat was actually active. After conversing with their representative, we both agreed that the alternative style would be a better fit. To save time, she told me it would be okay to go ahead and order the new style and just get back to them when the original order arrived in order to initiate a return. I did so, and their return process could not have been more seamless. They had the original order picked up by our UPS delivery guy, and they issued a full refund the same day they received the return with no charge for the return shipping. The new order arrived in the matter of just a few days, and the necklace was EXACTLY what I was looking for: high quality, very attractive, and strong. I can honestly say that IceCarats is one of the best online vendors I have ever used. My sincere thanks to the entire IceCarats Team for making my purchasing experience such a pleasure!
5 maart 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi David,
Wow—thank you so much for your kind and thoughtful review! We're absolutely thrilled to hear that your experience with IceCarats exceeded your expectations, especially after feeling hesitant at first.
It truly means the world to us that you gave us a chance and placed your trust in us. We’re so happy we could help you find the perfect necklace for your pendant. Our team works hard to provide outstanding service and a seamless shopping experience, and it's incredibly rewarding to know it made a difference.
Thank you again for your support and kind words. We hope you enjoy your beautiful necklace for many years to come, and please don’t hesitate to reach out if there’s ever anything else we can help with.
Warmest regards,
The IceCarats Team
Spent almost $600 for a plastic chain!
I ordered a “14K Solid Yellow Gold 3mm Rope Chain Necklace” from Ice Carats for my fiancé’s birthday in a few days. It came to a total of $567. I received it and it was way too light to be a solid chain. I lightly pressed my nail on it, and it dented the chain. This is the worst SCAM. I have requested a return and I hope I am not charged for it.
5 maart 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Jeffrey,
Thank you for reaching out and sharing your experience.
We’re sorry to hear that the necklace did not meet your expectations, especially given its importance as a gift. Please know that IceCarats sells only 100% authentic, high-quality fine jewelry, and we stand firmly behind the integrity of every item we offer. Solid gold refers to the metal type, which your item is, 14K solid yellow gold, versus gold filled or gold plated. We understand this can be confused with the design/construction of the item you purchased, which in this case has a hallow design.
As a small business proudly serving customers for over 14 years, we take all customer concerns seriously. While this necklace has been well-received by many customers and we have not encountered similar feedback regarding its quality, we appreciate your comments and will share them with our internal team for review.
We also want to reassure you that our 30-day return policy is in place for situations like this, where an item may not meet expectations.
At this time, we can confirm that your return has been received and a full refund has been issued to your account.
We appreciate the opportunity to address your concerns, and if there’s anything further we can do to assist, please don’t hesitate to reach out.
Best regards,
The IceCarats Team
***SCAM ALERT***
***SCAM ALERT***
Ordered a solid gold chain and they sent me a plastic piece of junk. First they tried to gaslight me and tell me an obviously plastic piece of junk was real
Gold. Then they offered up some sketchy return policy where they would come to my house to pick up the "high value item" personally. They made it impossible to return and now I've handed it over to the bank and authorities to deal with. Wish I would have never ordered anything from this horrible company.
23 januari 2025
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Andrew,
I'm very sorry to hear about your experience. I understand how frustrating this must be, especially when ordering something as valuable as a gold chain.
We take situations like this very seriously, and I appreciate you bringing it to our attention. However, we would like to reiterate that our products are authentic gold. Each piece is tested before sale and marked with a jewelry stamp to indicate its metal composition. That said, we understand that not all products meet every customer’s expectations, which is why we offer a 30-day return policy on all our items.
We have further reviewed your order to ensure that all necessary steps have been taken.
First, we’d like to clarify that IceCarats arranges return pickups for high-value items to ensure they are handled securely. This process is meant to make returns easier for you, as you wouldn’t need to print labels or package the item yourself. These pickups are facilitated by UPS, not directly by our company—we simply schedule the service, and UPS collects the package on our behalf.
Second, we reviewed your return request and confirmed that a UPS pickup was scheduled for you on January 24th. According to UPS tracking number 1ZR6E8162690553718, the initial pickup attempt was unsuccessful because the item was not ready. UPS returned on January 27th, but the pickup was refused by someone at your residence.
If there was any misunderstanding regarding the pickup process, we’d be happy to assist you in scheduling another UPS pickup. Alternatively, if a pickup is not convenient, we can provide a prepaid return label, allowing you to drop off the package at a UPS facility in your area.
We understand your decision to escalate this matter with your bank, but we’d still like to resolve this directly with you. Please let us know how you'd like to proceed, and we’ll do our best to assist you.
Best regards,
The IceCarats Team
Recently purchased a 4 way Catholic…
Recently purchased a 4 way Catholic cross for my son. Could not be happier. It is exactly as I ordered. Arrived ahead of their target delivery and the presentation was excellent. Highly recommend
16 december 2024
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Leanne,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the 4-way Catholic cross and that it arrived ahead of schedule. We always strive to provide quality products and excellent service, so your feedback truly means a lot to us.
We appreciate your recommendation and look forward to serving you again in the future! If you ever need anything, please don’t hesitate to reach out.
Best regards,
The IceCarats Team
Excellent Service and High-Quality Products!
I’ve had an outstanding experience shopping at Icecarats. The product selection is vast, and the quality of the jewelry is remarkable. The customer service team is responsive and helpful, ensuring that all my questions were answered promptly. Shipping was fast, and the items arrived beautifully packaged. I will definitely be shopping here again and highly recommend Icecarats to anyone looking for high-quality jewelry with excellent service!
9 oktober 2024
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Dear Valentyn,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear that you had such a positive experience with IceCarats. It’s great to know that you found both our product selection and quality to your liking, and we’re glad our customer service team was able to assist you promptly. We take pride in making sure our customers have a seamless shopping experience, from fast shipping to beautiful packaging. We truly appreciate your recommendation and look forward to serving you again soon! Thanks for being a part of the IceCarats family! 💎
Sincerely,
The IceCarats Team
Overall good though USD > CAD conversion rate is a bit up
Good service the agents were pretty generous in devoting their time when I had to make custom requests for the ID bracelet however the CAD rate is a bit above the market
7 september 2024
Review zonder uitnodiging
Antwoord van IceCarats Jewelry
Hi Eric!
Thank you for taking the time to share your experience with IceCarats. We’re delighted to hear that you were pleased with our service and that our team could assist you with your custom ID bracelet request. Our customers’ satisfaction is our top priority, and we’re thrilled that our agents could provide the support you needed.
We appreciate your feedback regarding the USD to CAD conversion rate. We strive to offer competitive pricing and will certainly take your comments into account as we continue improving our services. Your insight is invaluable, and we’re grateful for your understanding.
Thank you again for choosing IceCarats, and we look forward to serving you in the future!
Kindly,
Monica
The IceCarats Team
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