ICICI Bank Reviews 912

Worst Internet banking. Always Server Slow.

i have account NRO with icici bank, Sold property in India and trying to remitt amount to bank in USA for the last 3 weeks,On line account, they are refusing with absurd objections and even after providing proper documents, it is not done and there is no one to help with this transaction and every time I call it is a diferent person answering phone and does not know what to look for

If there was zero star option I would give it to them! They are the worst as they never pick up the phone!!!

Very bad service because payment deposit from 3 time in gold loan

WORST HR . Was called for interview and it was scheduled at 12pm and other applicants were asked to come at 10am and the HR she came at 12pm and again left for lunch for 2hours and made us long wait. We were just 10 applicants and made us wait for 5 hours. She was too rude and harsh. She is not the CEO of the company she is just an employee and shows so much of attitude. Literally every applicant is discussing the same. We need to put our entire day just for one round? And no body actually cares of our time? I can mention her name and i don’t know what ICICI is doing. Aren’t they noticing all this? We are not her servants, we came for interview to work in the company as same as her. THIS HAS TO THE MANAGEMENT OF ICICI. How can just one HR take interview for all the candidates and it is justified? I was clearly said it just takes one hour for entire process and I was made waited from 12pm to 5pm. I SUGGEST ICICI TO ALL PUT APPLICWT REVIEWS ON HR. So the Team will actually know what the HR is doing with the applicants. Don’t make the company name bad just because of all just worst HR.

Facing a serious issue with ICICI Bank and looking for urgent resolution.

An amount of ₹26,728.90 was auto-debited from my savings account towards my credit card, even though:
• I had already paid the minimum due before the due date
• No auto-debit mandate is visible in my iMobile app (it still shows “Register for Auto Debit”)
• No clear proof of authorization has been provided so far

Despite multiple emails, I have only received generic responses without any concrete explanation or mandate proof.

Requesting ICICI Bank to:
• Provide proof of mandate authorization
• Clarify why no active mandate is visible in the app
• Investigate and resolve this at the earliest

This is causing serious concern. Kindly treat this as urgent.

#ICICIBank #CustomerComplaint #BankingIssue #AutoDebit #NeedResolution

They cut my 1200 rs without informing.
For loan they calling 10-10 times, but while minimum balance update why not updating via call. 😡😡😡😡😡😡

i tried ao open a NRO account, there was a merely any help, most of time nobody will answer, when they call, I t was not able to hear. left message ny ABHISHEK PATEL was so fast that you cannot undersatand.my impression was that he was calling to finish his task, not to help me

Nahur, Runwal Greens branch

I am surprised to see such a poor, unprofessional and sorry to say but pathetic customer service from a bank like ICICI. Just for a small thing like closing minor accounts, no one is aware of what to do and where the problem is. A poor lady executive called Ms. Shevanta was trying to find out the solution. But she has been continuously pulled into other works in between. Lastly I had to walked out of the branch without any solution to my problem. I am littrelly repending now why did I transfer my account from Powai branch to this branch...

A bank where the policy for phone banking is to waste as much time as possible because their call center thinks that is the best way to handle large volume of calls. Slow phone bot, unskipable menus, unnecessary repetition after all of which they ask you to enter your 16 digit account number.

I would like to ICICI bank NRI customer service girl name Zinnat she was very helpful and she solved my problem. Thank you very much zinnat for your wonderful service. My call got cut off before I thanked her and give her review.

I started application for a credit card. Got bombarded with multiple calls to finsih application and complete KYC. Did that, got confirmation call about application being approved. Havent heard any update after that with any details. And then they keep calling with new request to get new credit card / account open. (Application ref - 29010854557 )! Tried contacting customer care but they go on mute until I decide to cut the call (LoL)

Day by day, this ICICI bank NRE banking is becoming untrustworthy. Since January 2026, I have been following up for a refund & still no refund has been processed back to my account, as they agreed. They provide you with a relationship manager, but they are just another CSR & they do not have any authority.  They just give false hopes. No action even after multiple phone calls & WhatsApp messages.

Serious concern regarding unauthorized charges and lack of accountability by ICICI Bank.

MAB (Minimum Average Balance) charges were debited from my account based on an alleged increase to ₹5,00,000. I have explicitly stated that I never requested, approved, or consented to any such change.

Despite repeated written requests, the bank has failed to provide:
• Any documentary proof of customer consent
• System audit trail showing when and how this change was made
• Clear justification beyond generic statements

Instead, I received templated responses claiming the charges were “applied correctly,” without substantiating this claim.

For clarity: In the absence of verifiable customer authorization, such debits raise serious concerns regarding compliance, transparency, and customer protection standards.

This matter is now being escalated to the Reserve Bank of India (RBI) for formal review.

Customers are advised to closely monitor their accounts and demand proper documentation for any changes impacting financial obligations.

Dont trust a private banks there is lot of reason I can't mention here
I got losse my money they can't give you freezing thiwr account also.. icici is the biggest scammer

The bank is crooked, executives are complicit in committing fraud. selectively break rules and after stop responding. hide their lapses. Even MD , board and nodal officers are join the brigade to hide lapses. steal or allow some accounts holders steal money form joint signatory account, and executives are complicit in forgery.

ICICI CREDIT CARD AND ICICI BANK BOTH ARE GOING ON THE SAME PATH OF GOVERNMENT BANKS SLOWLY BECOMING BIG THIRD CLASS SERVICE INDUSTRY

Trichy Road Branch - Extremely poor customer service experience!! Different staff always ask for the same documents - yet nothing is ever updated on the system! Visited the branch today to activate a debit card; phone numbers were not updated and to do that - several different documents are required AGAIN, signature mismatch. And amidst all of this the customer service agent is also assisting another customer with 10lakhs in cash. While she assures us that my details will be updated, she is distracted with the other customer! Extremely unprofessional and poor customer service. Would not recommend banking with bank.

Complete frauds. Rude behaviour and indiscipline customer support. They keep on adding wrong charges to my credit card. Their agent Anjali who contacted now switched off the phone.

Their on call support is the worst. Extremely rude and unprofessional behaviour. They didn’t even acknowledged my concern. The person just hanged on my call and every single one of their agent talks rudely.

Itne ghatiya tareeke se, badtameezi se baat karte hain ye log. RBI needs to take strict action against these customer support staff.

Their email support takes forever to respond. They deliberately delayed my card closure request and added charges for no reason. Even after providing all the necessary details all they respond with is “we are unable to trace your card”. How come you are able to trace to put charges?

I am taking this to RBI. You can get away with these charges and bad behaviour.

Guess what? i'm almost more than 18 years of your customer and couldn't access internet/mobile banking for some ridiculous KYC process they set... After multiple Re-kyc, still didn't get a solution and the customer service is at its peak worst - not even giving proper solution. Each escalation goes to different representative & each one gives their own half-baked response. Recently thinking a lot why should I bank with such a disloyal institution...who doesn't care for customer service