The customer service rep did an excellent job looking up our product key so we could migrate software we purchased to a new computer. She was also very helpful in consolidating duplicate accounts f... Toon meer
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Lees wat reviewers zeggen
Our AM, Dave L, that's what always makes our experience great! Dave is quick to respond and make sure everything is always taken care of. Dave is awesome and we always enjoy working with him.
Tyler, with ID Wholesaler, is a wonderful person to work with. He is always attentive to our needs when making purchases. He is quick and efficient. Tyler has outstanding customer service on the phone... Toon meer
Needed a small order ($125) and I was treated the same as if I were spending a million. Sales person, Mark Swanson, was the rep and he was respectful, knowledgeable, and professional in all aspects.... Toon meer
Bedrijfsgegevens
Over ID Wholesaler
Informatie afkomstig van verschillende externe bronnen
ID Wholesaler launched in early 2004 with simple goals: provide those seeking photo identification products with truly expert advice, an easy-to-use website, unmatched selection and pricing, and "tell-your-neighbors" type of customer service. More than 13 years and over 100,000 customers later, we’re still striving to do these things. We have grown to be the largest online retailer of photo identification equipment.
Why We're Successful
When you call ID Wholesaler, you speak with one of our friendly, highly-trained account managers. They’re not reading from a script or scrambling to look up specifications on your product, they know photo ID and will help you find the right product (not simply the most expensive product) to meet your needs.
Unlike virtually all of our competitors, we stock a huge selection of inventory and employ our own factory-trained technicians. We couldn't imagine selling photo ID equipment any other way. Ask your current supplier if they service their own products. Odds are they don't.
Our job is to make your job easier
Our highest value is to support our customers (you), and we're proud that our team has consistently received glowing testimonials. If you’re already a customer, thanks! If you’re visiting us for the first time, we hope to have an opportunity to "wow" you soon.
Contactgegevens
7003 W. Lake Street, 55426, St. Louis Park, Verenigde Staten
- (800) 321-4405
- sales@idwholesaler.com
- www.idwholesaler.com
4,3
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5K reviews
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They were very helpful in making sure I…
They were very helpful in making sure I got the features I needed for my lanyard order.
12 november 2019
Review zonder uitnodiging
I’m very satisfied.I lost my ID badge.I…
I’m very satisfied.I lost my ID badge.I went on line and found the Exact one that I lost.I didn’t need 50,But I didn’t see where I could order less then 50. I decided to order and give some out to my friends.
12 november 2019
Review zonder uitnodiging
It was not clear the software was sold…
It was not clear the software was sold separately. This may have been a determining factor in the purchase decision. I feel as if I was misled.
12 november 2019
Review zonder uitnodiging
Antwoord van ID Wholesaler
Hello, Eric ~
Thank you for choosing ID Wholesaler and for taking the time to provide valued feedback on your recent experience.
Upon review of your account, you placed an online order for an ID card printer and a ribbon on Wednesday, October 30th. Our manufacturers typically do not include software with an ID card printer as each user has different needs and applications for the printer’s use. Each ID printer product page on our website features a “What’s Included” list of all the items that are included with the card printer.
Your frustration is understandable, and we regret that your shopping experience with us was less than satisfactory. Providing customers with an exceptional experience is a top priority for us, and it's disappointing to find out that we missed the mark on your order. Please accept our sincere apologies.
Thank you for your business, Eric. We hope you’ll consider giving us another chance to provide you with outstanding service.
Kind regards,
The ID Wholesaler Team
Emily is super helpful and always finds…
Emily is super helpful and always finds the best solution for us.
12 november 2019
Review zonder uitnodiging
I placed an order online and it did not…
I placed an order online and it did not give me the option to customize the product. I called them immediately to cancel the order so I could re-order the correct product. They told me it was too late and I would have to send back the product once I received it.
12 november 2019
Review zonder uitnodiging
Antwoord van ID Wholesaler
Hello, Maria ~
Thank you for choosing ID Wholesaler and for taking the time to provide valued feedback on your recent experience.
In reviewing your account, you placed an online order for standard round badge reels on Tuesday, November 5th. Because you actually wanted personalized badge reels instead, you called your dedicated Account Manager, Stephen, in an attempt to cancel your first order. Unfortunately, it had already been processed. Stephen will get in contact with you about returning your original order.
The good news is that you should receive your custom round badge reels on Friday, November 15!
Thank you for your business, Maria. We hope you’ll consider giving us another chance to provide you with outstanding service.
Kind regards,
The ID Wholesaler Team
Your customer service by phone or email…
Your customer service by phone or email is always excellent. There is always a quick response on any of our school request.
12 november 2019
Review zonder uitnodiging
I ordered in the afternoon and the very…
I ordered in the afternoon and the very next morning the supplies were delivered to our office! Excellent!
12 november 2019
Review zonder uitnodiging
You guys are the best
You guys are the best, super fast at a great price :)
12 november 2019
Review zonder uitnodiging
The best kind of transaction. Easy, Fast, Accurate.
It was easy to order and my product arrived very quickly. Thank you for a perfect consumer experience.
11 november 2019
Review zonder uitnodiging
communication between departments seems…
communication between departments seems a little lacking as I had 2 emails and a phone call checking to see that spelling was correct. But if I attribute it to a company caring about accuracy....you are the best at it.
Lanyards are just as described and perfect! Thank you!
8 november 2019
Review zonder uitnodiging
I have had no problems with ID…
I have had no problems with ID Wholesaler. Ordering is made easy and delivery is great.
8 november 2019
Review zonder uitnodiging
No Free Returns.
No free returns...
If you are company looking for quality badge holders for your employees, USE AMAZON. I purchased 100 badge holders and when they arrived they weren't the proper holders necessary for outdoor work. They charged 15 dollars for shipping on top of 63.98 for the badges. To return them, it was going to cost an additional 15 dollars. In this day-and-age you come to expect the ability to return products that are not what you are looking for. My fault for not reading the fine print.
8 november 2019
Review zonder uitnodiging
Antwoord van ID Wholesaler
Hello –
Thank you for taking the time to provide valuable feedback on your recent experience with ID Wholesaler.
In reviewing your account details, you placed an order for clear multi-card rigid badge holders on Wednesday, October 30th. We’re sorry to hear that the ID badge holders you purchased weren’t the style you needed.
Your frustration is understandable. Providing our customers with an exceptional experience is a top priority for us, and we regret that we missed the mark on your order. Your dedicated Account Manager, Blake, will help you replace the badge holders you ordered. He will call you with an update as soon as he is able.
To ensure orders are fulfilled and shipped to meet both our internal expectations as well as our customer’s expectations, website orders are shipped through our FedEx account. Please know that all shipping rates are calculated by FedEx, and that rate is based on destination, origin and weight. We do not add an additional cost for shipping and handling. We do, however, offer free standard shipping on all orders over $100 to help our customer save even more on their purchase.
Thank you for the time you took to provide feedback. Your business is appreciated, and we hope to have the opportunity to serve you again soon.
Kind regards,
The ID Wholesaler Team
quick and easy
quick and easy. Appreciate the service. Thanks
8 november 2019
Review zonder uitnodiging
Bad record keeping from our old IT…
Bad record keeping from our old IT person meant we no longer had the reorder information for badges. ID Wholesaler was able to identify the card, and ship us blanks that worked the first time. Great service!
7 november 2019
Review zonder uitnodiging
Meeting My Needs
They carry the products I need and at an affordable price. Easy to order and quick delivery. Meets my needs on all fronts!
7 november 2019
Review zonder uitnodiging
Not quite as happy with performance of…
Not quite as happy with performance of reels since they changed packaging/supplies - they just don't seem to be as durable. We've had more badge malfunctions since change/customer complaints.
7 november 2019
Review zonder uitnodiging
Great prices and fast delivery!
7 november 2019
Review zonder uitnodiging
Great no problem
6 november 2019
Review zonder uitnodiging
Great Customer Service
Excellent customer service. Extremely knowledgeable.
6 november 2019
Review zonder uitnodiging
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