Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Toon meer
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Lees wat reviewers zeggen
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Toon meer
Very good quality build. Solid cast iron makes the fire very stable. Easy to fill but not too easy to see the fluid level when you're pouring in the biofuel. Gives a lovely background heat rather than... Toon meer
Initially had a problem, but company sorted it out very quickly, class product , does exactly what it says on the tin 👌
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick response to questions and stock…
Quick response to questions and stock availability
Good product
6 februari 2026
Antwoord van Imaginfires
Thanks for the review! We’re glad we could get those answers to you quickly and that you’re happy with the Moritz fire.
Efficient service
12 februari 2026
Antwoord van Imaginfires
Happy to hear you are happy with our service .
Antwoord van Imaginfires
Thank you! We're glad your order arrived on time and that you were happy with the service.
Antwoord van Imaginfires
Thank you for the 5 star review.
Well done, Imaginfires!
Easy to order from website. Good communication and items are delivered promptly. Excellent customer service.
3 februari 2026
Antwoord van Imaginfires
Wonderful to know you're happy with our service and our product.
l have not had my delivery yet when i…
l have not had my delivery yet when i recieve in match i shall up my stars .
2 februari 2026
Antwoord van Imaginfires
Hi Apologies you have received an email asking to review it is an automated email sent by TRUSTPILOT. We are on track for delivery middle of March.
Thank you for your continued patience.
There was a problem with delivery and…
There was a problem with delivery and Customer Services were excellent.
My fire is even better then anticipated.
The heat is produces heats my hallway perfectly.
4 februari 2026
Antwoord van Imaginfires
Glad we were able to sort out your delivery quickly and you are enjoying your fire
Antwoord van Imaginfires
Happy to hear the Stow is keeping you warm and cosy.
So glad we brought this fire
We brought a bio ethanol fire for Christmas
We have since brought oil and logs
The quality of the products are amazing
I cannot believe the heat we get from this and the feeling of a real fire
I Thank imagin fires for there great fast customer service in any questions I had. And the fast delivery of everything we have ordered
4 februari 2026
Antwoord van Imaginfires
We are delighted you are enjoying you fire and thank you for a fantastic review.
Antwoord van Imaginfires
Thank you for the 5 star.
Ordered this fire not disappointed it’s…
Ordered this fire not disappointed it’s lovely easy to put together . Looks lovely like real fire .
11 februari 2026
Antwoord van Imaginfires
Thank you.
Antwoord van Imaginfires
Apologies for the wait as the Bredon was on a pre order. Happy to hear you are loving the fire.
Antwoord van Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
I was informed that my fire was to be…
I was informed that my fire was to be delivered on the Wednesday and it arrived on time .not had it on yet but it looks nice in the position i wanted it
28 januari 2026
Antwoord van Imaginfires
Love hearing the delivery was quick and easy.
Ordered and was down as in stock
Ordered and was down as in stock, it then turned up 3 months later.
Opened it and the lid is bent and battered, literally fuming in all honesty.
They blatantly ship directly from China with no holding place in the UK as the address is an apartment in London.
Total waste of my time and I wish I'd gone with a different company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Hi Mick,
We’re sorry to hear that you remain dissatisfied following our email exchange earlier today.
To clarify, the item was clearly listed as pre-order when your order was placed, along with the estimated dispatch timeframe on the product page. It was not advertised as in stock, and the delivery period reflected the pre-order status.
After you contacted us this afternoon, we responded promptly and offered a partial refund if you were happy to keep the fireplace with the damage. When you advised that you would prefer a replacement, we immediately arranged this, including collection of the damaged unit this Friday.
Should you prefer not to receive a replacement, we can instead arrange collection and issue a full refund.
Antwoord van Imaginfires
We’re so glad we could listen to your concerns and get everything sorted for you. Your satisfaction is our top priority
No show of goods
Would love to be able to write a review. Alas i still have not received my stove and have not had any response from either your company or the delivery company as to when it might arrive.
Please respond urgently!
16 januari 2026
Antwoord van Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
Good news our new stock has arrived in our warehouse. Your order should be with you by the end of this week beginning of next week at the latest.
Great online ordering system and fast…
Great online ordering system and fast delivery.
20 januari 2026
Antwoord van Imaginfires
We love hearing ordering was easy and smooth delivery.
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