Immersun 

Had the problems with a old unit very helpful... great support. Sadly my unit had burnt out.... glad to say I have bought another one due to great customer service and saving on my hot water... first class

I have found Solarimmersun very helpful and in particular Anish the support contact person, knowledgeable. I set up a time for a call back from Anish to go through a check list of possible faults. The conclusion after the checks had been completed being that the unit had to go back to their factory for repair.
The product was repaired under warranty and returned within a short period. I was kept updated via their website on the progress of the repair.
The unit has been installed and functioning corrrectly.

Been using Immersun for a few years now with fantastic results. Have had some minor issues but very quickly dealt with over the phone. I would recommend anyone who has solar panels to investigate using their excess energy with Immersun.

I had difficulty with logging in and raised a ticket with Immersun support who advised that there were server issues. Anish was extremely helpful and resolved the problem very quickly

Had my immersion for 6 years and would thoroughly recommend it. Had a software glitch with the app (system still fine just couldn’t log in). Raised a ticket and problem resolved, good comms throughout and all back working again. Thanks

I have had an Immersun for several years and the product is excellent.
Recent problems with their servers were notified to me and though it took a while to sort at their end they kept me informed and advised yesterday all was fixed.
I am now back up and running

First class service
Definitely 5 star

i just love the new IMMERSUN. i have had my old one for over 12 years when it packed up. the display is a lot easier. and a lot more information on display.
yes their are cheaper ones on the market, but the back up and customer service is second to none. also my elec man said he had been looking into getting one,and said best on the market.

I had a error code come up on my Immersun device and although the original equipment company (4 Eco Ltd.) had gone bust in 2017 Immersun were happy to help and provide an immediate resolution to the problem - I had feared that they would just request me to upgrade the device (and they're quite expensive).

Service was prompt and helpful.
But I had to have my property's electrical circuit checked out with a qualified electrician which cost me £20 before the Immersun repair team seemed willing to accept my unit for repair. Then postage back to Immersun repair team cost me over £4. I would have expected that if the fault was found to be in the unit which it was in this case, then these additional costs to the customer would/should have been covered under the guarantee that the unit was still under, as I only had this new unit 3-months. But the unit has now been returned and is working fine. Thank you Immersun repair team.

I have been a user of a Solarimmersion device for 9 years, having upgraded through to my third device. They have saved me many hundreds of pounds and our gas boiler is not fired up for seven months during the summer. I am pleased to have helped the environment in our small way!
We recently had a smart meter fitted and the Solarimmersion would not work and and we could not read the display which was totally unintelligible. We took the matter up with our supplier and also asked Immersun for assistance. Anish replied by return and I followed his instructions. The device was soon working perfectly again. We have still to hear from our supplier!
A very happy user from East Sussex
BrianH

I am having difficulty with my system.

I have raised two support tickets, both were acknowledged and i received a response apologising for some server issues.

That was two weeks ago.

The Support process is simply not working for me, keeps returning me to the same form..

I cannot get a contact phone number.

Am totally amazed that there are positive reports about support.

PLEASE someone at Immersun contact me.

Phil Collins

Customer support is really good now. Thank you Anish for your help.

I got solar panels and an Immersun device about seven years ago. I had an error message coming up saying error 13 fan fault . My installer has since went bust and i couldn't contact them. I raised a ticket with Immersun and got a very quick response from Anish, who managed to help me and within 10 minutes all was working fine.

Great Service

Company were not very helpful with regard to their product which had supposedly been repaired within the last 2 months and then again stopped working. They said that it was now out of warranty and would not look at it unless paid a significant non returnable fee.

I was recently unable to log in to my account. A quick check on the Facebook group indicated a server crash & recommended opening a ticket with the support centre.

I did this and within 24 hours I was given instructions on how to log back in again which worked perfectly. This despite reduced workforce as a result of Covid.

I have also been put on a list so that I should get a speedier response should it happen again.

I had a problem accessing the online data so I reported it to Immersun and hey presto Anish had the problem fixed in no time!

Unable to get access to my Immersun on iMac, iPad or iPhone or log. I raised a ticket on Monday evening and received an automated receipt for this.
I received a reply from Anish M at 1400 the following day stating that all had been reinstated after an earlier server crash. I was informed that my account had been reinstated with a new password. I am now able to log in on all 3 devices as normal. I am pleased to report that all my Immersun data for the outage is still preserved and accessible

Dear Anish,
Thank you very much for your quick response to my query. I can confirm that MyImmersun is now functioning correctly again and I have reset the unit as you advised, which will hopefully cure the intermittent "Error 9" fault occurring - fingers crossed!
Best wishes, Andrew Harrison

Anish was very patient and explained everything in detail to me so I now have a clear understanding of the how the unit works.
Thanks for such a speedy response to my query

After a server crash the myImmersun app would no longer connect. Resolved by Anish within 12h of raising a ticket (on a Sunday). Amazing service, thanks a lot!