IMO Car Wash - Gloucester Reviews 17

I paid £8.50 for a triple
Foam wash and I received an Eco Wash. I
Noticed this when I was going through the wash

Reliable and perfect service delivery.

Always go for the ceramic clean, One of the better car washes due to the extra work by the guys before it goes into the machine. Making sure the areas that normally get missed are clean, Which drawn me to use it. But the last three cleans has not been as good as it has been. Once was very busy so I can let that go, but the other times, care just wasn’t taken compared to other visits.

The wash appeared to be cleaned as expected, however, I have never been completely happy with the drying aspect of the process. It always leave streaks, never quite dry enough…!

Very good service quick and easy reliable.

Friendly service. Very good attention to detail. Will definitely go back.

I had a really disappointing experience at . The quality of the wash was poor — there was still visible dirt and streaks left on my car, especially around the lower panels and rear. It honestly looked like it hadn’t been properly cleaned at all.
On top of that, the staff seemed rushed and uninterested, with little attention to detail. The whole process felt careless rather than professional. For the price charged, I expected a much better standard of service.
I won’t be returning and wouldn’t recommend it to anyone looking for a thorough or reliable car wash.

Excellent service, car is gleaming, really pleased

The guy who assisted me was kind of stressed. For some reason he didn’t clean my car properly in the inside, I paid almost £40 for a service that should be properly done. The manager (I assume) was polite and kind.

The other guy turned my radio volume down (which was not loud) and said he doesn’t like music. That was rude and disrespectful, because I was obviously going to turn the music off as soon as he started his job on my car. If I would have been with my husband, I am sure he would not have done that. It’s not my fault they have Muslim celebrations and have to work. I’ll never come back.

They are just so easy to deal with and get my car clean without missing bits.

Great wash, nice staff and no waiting..

Don't like receiving special offers that I cannot redeem as I pay by subscription.
Like the ease of just sitting while the car is washed.
Pre wash preparation is varied. Sometimes lots of detergent, sometimes little, and rarely any on windscreen.
Response would be appreciated

Very quickly, professional and quality service.

Very helpful advice on my first visit. Effective wash with soft washers rather than brushes.

Visit this site regular and the guys here are so friendly

I use this car wash regularly, using the good AA discounts (better than the IMO App?). Like many services in the UK the experience has been getting worse and NOBODY seems to care. The equipment is not properly maintained and assume it is a franchise, so IMO should be monitoring quality. Parts of the wash have not been working for months. The staff seem unmotivated and unable to fix faults despite their best efforts. Just one person collects the payment, pre-washes & activates the wash, often keeping queues waiting for 30-45 minutes at busy times. The wash itself takes under 6 minutes. The Valet service is good, as more staff working on the cars. So I think the management need to sort this out or risk losing customers. There is also no escape or bypass lane, so if it does break down, cars have to back out. Maybe dangerous in any emergency? This should be a great money earning business & service to the local community, if run properly. It is not at the moment. There appears to be no visible on site manager either.

01/12/23 Most of the issues seem to have been fixed apart from a side panel brush. The AA discounts make this car wash better value than most despite the issues. Like many things in the UK it's a case of LEAST WORST!

07/01/24 Well things seem to have improved, so thanks for that, despite some items still not working. Can't fault the hard-working and friendly staff.