IMO Car Wash - Spellbrook Reviews 15

TrustScore 3 uit 5

3,0

London Road, CM23 4AU Bishops Stortford, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Eco Wash n Dry for £6 – Absolute Bargain! I recently tried the Eco Wash at the IMO Spellbrook branch to freshen up a rather grubby white Fiat 500, as I was short on time. I opted for the Eco Wash -... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The concept is great and the end result is an 8/10. But let’s be honest, this business model is not done for the customer. 1 member of staff and machines that only really do a 85% proper clean, and am... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I paid for an above average car wash, but the car wasn't even cleaned! Wheel rims were still very dirty as was the rear window and some of the bodywork. Very disappointing indeed

Beoordeeld met 5 van de 5 sterren

Very user friendly. Pay with an app, turn up to the car wash, show the qr code and you are good to go. Prices are very competitive


Bedrijfsgegevens

  1. Autowasstraat

Geschreven door het bedrijf

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contactgegevens

  • London Road, CM23 4AU, Bishops Stortford, Verenigd Koninkrijk

3,0

Gemiddeld

TrustScore 3 uit 5

15 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Very user friendly

Very user friendly. Pay with an app, turn up to the car wash, show the qr code and you are good to go. Prices are very competitive

4 mei 2026
Beoordeeld met 1 van de 5 sterren

Wouldn't use again

I paid for an above average car wash, but the car wasn't even cleaned! Wheel rims were still very dirty as was the rear window and some of the bodywork. Very disappointing indeed

25 april 2026
Beoordeeld met 1 van de 5 sterren

Older man is rude and annoying

Older man is rude and annoying, shouting at customers and don’t wash the car properly pre wash is not happening.

21 april 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

FK,

We appreciate your feedback and regret that the service was not satisfactory and that the pre-wash was not completed properly. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Beoordeeld met 1 van de 5 sterren

It was closed for maintenance

It was closed for maintenance. Now I keep getting forced to write a review with multiple emails.

16 april 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

customer,

We apologize for the inconvenience of the closure and the review request emails. We appreciate your feedback and will investigate the issue.

IMO Car Wash

Beoordeeld met 3 van de 5 sterren

The manager is nice but the app is…

The manager is nice but the app is dreadful. Everytime I pre buy a wash, it takes for ever for it to show up in my wallet. This causes a delay for fellow customers.
I also wonder how frequently the product is checked as sometimes my car is not totally clean. The pre wash is too quick

17 april 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

debbie,

We appreciate your feedback. We regret the app's delay in updating your wallet and any inconvenience to other customers. We'll review the pre-wash process and product effectiveness to improve cleanliness.

IMO Car Wash

Beoordeeld met 1 van de 5 sterren

Guy was really rude just because it got…

Guy was really rude just because it got busy and ended up hitting my car with the Washer Jet

7 april 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Many Thanks for your review. Please Contact Us via our Website so that we can investigate.

Many Thanks

IMO

Beoordeeld met 1 van de 5 sterren

Service was not good

I paid for abit more than my usual wash and there was no difference. I left with bird poo still on my car. They was all rushed and didnt give me the service is paid for.

2 maart 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk

Beoordeeld met 5 van de 5 sterren

Great app simple to use and easy for…

Great app simple to use and easy for when you arrive to get the car cleaned

16 februari 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Rachelle,

We're happy you find our app simple to use and convenient for getting your car cleaned upon arrival. Thank you for the positive feedback!

IMO Car Wash

Beoordeeld met 2 van de 5 sterren

Staff member was not engaging

Staff member was not engaging. No smile he looked completely fed up. Also the alloys were not clean.

14 februari 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Roy Spilsbury,

We appreciate you taking the time to share this with us. We're sorry to hear that the service and cleanliness did not meet expectations. We will address this.

IMO Car Wash

Beoordeeld met 4 van de 5 sterren

The concept is great and the end result…

The concept is great and the end result is an 8/10. But let’s be honest, this business model is not done for the customer. 1 member of staff and machines that only really do a 85% proper clean, and am talking about the £20 ceramic job!. It’s fine though, still better than a bucket and sponge 😎

24 januari 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Gordon Simpson,

We appreciate your feedback and are glad you like the concept. We'll review our processes to improve the ceramic service and staffing. It's good to know it's still better than the bucket and sponge!

IMO Car Wash

Beoordeeld met 5 van de 5 sterren

Eco Wash n Dry for £6 - Absolute Bargain!

Eco Wash n Dry for £6 – Absolute Bargain!
I recently tried the Eco Wash at the IMO Spellbrook branch to freshen up a rather grubby white Fiat 500, as I was short on time. I opted for the Eco Wash -their cheapest option, and was pleasantly surprised to find it included a quick pre-wash done by hand, along with a jet wash, before entering the automated car wash.
There was a brief delay caused by an issue with the car ahead, which affected the automated roller that pulls vehicles through. The team made a couple of system reset attempts, and after moving the car back and forth, they solved the problem efficiently.
Despite the minor holdup, the whole process was still impressively quick, especially considering the pre-wash and thorough drying at the end. Great value for money!

18 januari 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Simon,

We're happy to hear that you found the Eco Wash great value for money! We appreciate your positive feedback regarding the team's efficiency in resolving the minor delay and the thoroughness of the wash. Thank you for sharing your experience.

IMO Car Wash

Beoordeeld met 5 van de 5 sterren

Fantastic Car Wash!

Fantastic Car Wash!
Always quick, friendly and reliable.

1 januari 2026
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Thank you for your great feedback. We’re very pleased that our service met your expectations.

Beoordeeld met 3 van de 5 sterren

I’m sorry to say

I’m sorry to say BUT I HAVE AN APP WITH IMO AS I LIKE TO HAVE THE CAR CLEANED ON A REGULAR BASIS. THIS IS QUICK AND EASY CONVENIENT.

THE ONLY PROBLEM THIS TIME BEING WAS THE WATER WAS STAGNANT AND SMELL QUITE BAD AND THE MACHINERY WASN’T CLEANING OR WASHING THE CAR CORRECTLY DISAPPOINTED THIS TIME

26 oktober 2025
Logo IMO Car Wash - Spellbrook

Antwoord van IMO Car Wash - Spellbrook

Gary Stevens,

We appreciate you bringing this to our attention. We're sorry the wash quality was not up to par and the water had an odor. We will investigate these issues to ensure our equipment is working correctly and the water is properly maintained. Thanks for your feedback.

IMO Car Wash

Beoordeeld met 1 van de 5 sterren

Use at own risk.

Took my car to the car wash Spellbrook. While in the car wash the car in front jumped off the track and car hit the front of my car damaging the bumper. Left messages for the manager to contact me and submitted a request to head office. After a week no response! Use at own risk??

11 december 2023
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