Incomedirect Reviews 

I would like to warn all investors about what has happened to me with investing with Income Direct. I invested a large sum of money on a 12-month term deposit. I was diagnosed with throat cancer in 2025 & have been struggling since. My wife & I decide to downsize our present home. We put a deposit on another house of $90,000. We gave Income Direct the notice they required for us to redeem our money at maturity. We got an E-Mail to say the request would be sent to accounts. When the term was up no money came through. I contacted Income Direct by phone to be told that they were in (LIQUIDITY RISK) & payment would be delayed & this is the risk we have to take, that was in December 2025. We have been paid $20,000 out of $ 800,000. We have lost the $90,000 Deposit. When I told them about the deposit I was told apologies for the inconvenience.
Income Direct is a subsidiary Marbanc international

Our company is currently pursuing formal legal proceedings against Income Direct in relation to an unpaid debt of approximately $1.4 million plus accrued interest (in excess of $100,000).

This matter has been raised repeatedly over an extended period with both the company and its directors. Despite multiple opportunities to resolve the matter commercially, payment has not been made.

The documented steps taken to date include:

1) Numerous written payment requests
2) Direct communication with company representatives
3) Formal demand issued
4) Final notice of default issued to the directors
5) Engagement of external legal counsel
6) Filing of a Writ of Summons
7) Attempted personal service at the registered office recorded with ASIC
8) When our process server attended the registered office in Melbourne as listed on official ASIC records, the premises were found to be vacant at the time of attendance. Photographic evidence was obtained.
9) Under section 109X of the Corporations Act 2001 (Cth), service may be effected by leaving documents at a company’s registered office. We are proceeding strictly in accordance with the statutory framework.

Litigation of this scale is not commenced lightly. It is expensive, time-consuming, and disruptive. However, where substantial commercial sums remain unpaid and formal demands have been ignored, directors have governance obligations to address the situation appropriately.

The matter is now before the Court. Income Direct has 21 days from valid service to enter an appearance. Failing that, default judgment will be pursued.

This review is published as a factual account of our experience and the procedural steps now on record.

It is very strongly recommended that any party considering engagement with Income Direct should conduct careful and independent due diligence.

I finally contacted Income Direct 21 days out from when my 2 year term was due to end in order to find out how it would be paid. Before that I tried to contact my customer rep but her email address was no longer valid!
The new rep ( unknown to me) told me that because I had failed to request the capital return 30 days prior to the redemption date it would automatically rollover for another 2 years.
They were relying on a clause in the fine print of the application form that had the 30 day clause which I did not see but signed. The also rely on other terms mentioned in the sales brochure to invoke other punitive terms. They claim it was a legal agreement.
It is clearly not with no signatures or initials required.
So , according to them I know have a 4 year agreement! whereas all the initial discussion was about 2 years not a rolling 2 years.
But if the Board of Directors meet and review my request they may agree to pay me part or all of my capital but that will take 90 days to implement with no interest paid.
After several emails I am no further advanced so I have decided to warn other investors about the ethics of this crowd.
I am 82 years old and need the money now to live on. They assume I am old and stupid and will cop this treatment. They no not know I majored in Commercial Law doing 3 years of it as part of a degree, have a MBA and have consulted for a state body in a major legal dispute with large corporation.
They fail to understand that under commonwealth law they were obliged to highlight any variation from the original negotiated verbal agreement that was contained in the application form- the rollover clause hidden in the fine print.

I am trying to be nice but it's hard with ID not giving investors there monthly interest.
I hope SOON we can receive our interest.
Will investors get there money back?????
I edited my review to give time for income direct to fix there problems with WB.
It has been extremely stressful for all investors.
Jesus says I must love my enemies, so I will love ID.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Since my previous review in November I was contacted by Income Direct’s executive manager via a phone call. He said I can't put this in writing. His words were,"If you take all the google reviews down from Income Direct, Marbanc International and MB Private we will give you your money back over 2 payments, 2 weeks apart". He also said,"If you go through a lawyer it will take a lot longer for you to get your money back". I went home and took the reviews down. I received my money in 2 payments. Once the money was received I put reviews back up.

DO NOT INVEST WARNING
I invested in Income Direct Australia with a large sum of money in 2023. If you need your money back prior to maturity there is a clause saying up to the discretion of the board and chairman. Many have tried to get their money back prior to maturity and it is never approved (There are 2 google reviews that state this). Mine was also not approved when they defaulted on their contract. I was told you only have 2 months until maturity so just wait until then.
I filled out the form to have my funds release at maturity. I even received an email from the executive chairman stating that it was confirmed that redemption of my funds will be on the 25th of Nov as I requested. Well yesterday on the 20th I was called by my new account manager (5th one since March), saying I was not getting my money due to a bank being frozen and liquidation issues. They said they didn't know when id be getting it, but they could do small payments here and there until it was paid off called Tranche payments of which is not apart of my contract. I need my moneys paid in full.
In August when I first complained about defaulting on their agreement, I was told back then that the bank was frozen. On the 26th of Aug they said the bank issues were resolved. Now they are stating again their banks are frozen. I am about to go onto the disability support pension, and I need my money that they are holding to stop me becoming homeless. On their google reviews there is a person who can't retire because Income Direct Australia will not release her money early. This is my life savings and they have said they are not giving it back on the 25th of November.
I cannot see any other issues online re Income Direct Australia, but if I'm having issues I'm sure there are more. But another my account manager said yesterday was, if you complain to anyone it will take longer for your money to return if they get investigated. Another scare tactic to stop people doing anything.