Infinity Motorcycles Reviews 483

Worst online experience and customer service. Shambolic.

Don't make your dreadful logistics the customers problem.

6 items ordered all arrived in separate deliveries scattered over 10 days. With multiple delivery text that proved to be wrong.

Returns equal in unreliability and general hopelessness.

Great customer service. Ordered my boots on a Thursday, had a phone call from the distribution guys on Friday morning, querying my address as it's a new build. Boots arrived on the Saturday. Many companies could learn a thing or two from these guys. I recommend them to everyone I talk to about gear.

Visited Glasgow branch today with my daughter. She was looking for advise on which gear she needs to get her CBT. We were greeted by great friendly staff. Luke Was super knowledgeable and explained a lot to my daughter about what she needs and the best body armour together. Will definitely be back soon to get her kitted out

Infinity Motorcycles please get better.
When I started my biking journey, you were the only company I used, then we had issues with orders, long delays and zero communication. I stopped using you and found Sportsbikeshop.

Then I came back and tried again. We were good for a few orders, Then we had an issue, the first customer service person was brilliant (tried and was helpful) and then you get someone else who replies and you can tell they just don't care, didn't read previous messages and sends a reply that knocks everything back to square one.

So again, im returning my helmet and I've just ordered a different size from you guessed it... Sportsbikeshop...

Georgia has been excellent in dealing with my ongoing query. Thank you for your help 😉

Call the York branch last week to check if they had a certain helmet in a small Chris the manager confirmed it for me. I also enquired about an Alpinstars suit I was a little uncertain on fit so Chris ordered in 2 sizes for me.

2 days later I visited the branch and James was so helpful with the fit of the leathers and his advice was excellent a very professional attitude and his knowledge is impeccable when making a decision on sizing. I also dealt with Dylan for my helmet purchase who’s knowledge on helmets and clothing is very in-depth and attention to detail is second to none.
I have often purchased from Infinity York and will continue to do so for many years to come.
I always recommend this branch to all my friends and colleagues.

I called the infinity store in Stevenage and spoke to Cameron he was knowledgeable, helpful and really friendly, I will definitely be visiting the store to get my next pair of boots.

I visited the York branch today. Looking for a helmet and jacket. I was helped by a pleasant young man, Dylan, who despite his age was very knowledgeable on the products in store. A big thank you to him, and I got a good deal on the helmet and jacket to boot.
Recommended, worth the trip from Leeds!

I visited Infinity Motorcycles in London and had a great experience especially thanks to Ludmila. As soon as I entered, she greeted me with a warm smile and quickly understood I was overwhelmed by all the options. She asked about my budget and guided me with genuine, expert advice. Even though I acted like a complete beginner, her professionalism and product knowledge really stood out. I came all the way from Tunbridge Wells and left with exactly what I needed. Totally worth the trip! I’ll be back soon to get my girlfriend’s first gear and introduce her to Ludmila!

Fantastic customer service, bent over backwards to help me with a difficult to find part. I’ll definitely use them again, spot on thanks
Further great service from Infinity York, couldn't thank them enough, great customer service from Jimmy.

I’ve used Infinity on and off for 25 years, but have to give particular kudos to the Glasgow branch and its staff , for being unfailingly friendly and helpful throughout a rather extended saga of buying new gear. TL:DR; was their ordering in multiple Rukka jackets & trousers, to the point where we all finally realised that I am not Rukka-shaped, and then repeating the process until finally finding a combo that worked for me.

I would recommended seller.All very good.Great to do business they was good. Thank you. May you GOD be with you all.

I purchased a new visor at the end of June and the centre locking catch developed a fault after two weeks.
I called Arun Rai who was very understanding, sent me a pre paid returns label and ordered me a new item upon receipt of the damaged unit.
Great customer service.
New visor arrived safe and sound.
Would really recommend Infinity and their attitude to problems that are not even their fault. Visors come in a sealed bag. 5 stars all day long.
Mike Fitzgerald

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient.
From order to my house with a second delivery with the right size was 7 days.
I will definitely recommend to my friends and I'll be a customer again in the future.
Thanks Mike 👍

I bought a helmet for £350 they sent me a broken and dirty one from a display avoid this shop!

Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period.

They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'

Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better