Intercruises Reviews 

Anyone else having trouble getting through on phone? On hold constantly. The music whilst on hold is awful, trying to work listening to it is impossible. So tried online instead but the return date is not on there!

Booked coach transfer to Southampton had to cancel through illness I was told I would get my refund 5 to 7 working days 3 weeks later no refund they seem to like to keep your money. Can't get them on the phone when I do been told I would get it in 7 days.I have always used this company to go to Southampton it looks like they don't want my business any more.Very poor customer service.

Avoid like the plague. Tried phoning a number of times, they keep you on hold with music for 20 minutes then cut you off, or, answer and just keep the line open but silence the other end. Cannot get to speak to anyone. Very frustrating and annoying. Wont be booking with them again

AVOID THIS COMPANY I am s disabled person with a Powerchair and when I made the booking I gave them all the relevant information. The coach from Edinburgh to Southampton arrived but the kick plate on the lift was broken (which the driver was aware of) so I could not get my chair on the bus. Because of this I was unable to get off the bus all the way from Edinburgh to Southampton. There was a toilet on the bus but it was beside a stairwell and terrifying to use.
On the way back up the intercruise person at the port gave my disabled seat to someone else (who had not booked a disabled seat) and they were refusing to move. While all this was going on we were standing outside in the pouring rain. When it was eventually able to get on the bus the only seat left fit my Mum, who is my carer was upstairs.she is 76 years old, has had a stroke and uses a walking stick and they told her she had to go upstairs while the disabled gentleman downstairs had 2 carer i had none.
I have tried repeatedly to get in contact with them with no luck they never answer the phone,
If you were able to zero or minus stars I would
The spoiled the beginning and end of my holiday..

Dont really know where to start. Would never use this company again.
Our journey from Southampton to Liverpool took almost 10 hours. Totally unacceptable.
Coach was dirty and toilets unusable.
Driver was falling asleep and asked for a replacement
driver which consequently resulted in being stuck in the service station for almost 3 hours. Rang Intercruises today but immediately cut off when I gave the nature of my call. Avoid this company at all costs!
Feel so annoyed with the whole experience considering contacting Transport Health & Safety as this was a dangerous situation for all passengers on this coach.

Bus left Southampton for Liverpool 1 1/2 hours late as 2 selfish people didn't tell the coach they would not be on it. Bus toilet stank. Had to wait 2 hours for a replacement driver as first one had exceeded her hours. Poor communication. 2nd driver very professional and kept us informed. Won't use this company again.

Waited in cold late coach, got settled next pick up we were made move from back as driver needed Bach isles and seats for luggage which is unsafe, he was quite rude and said he had 4 more pick up already crammed uncoftable coach, charge luxury price over£70 one way could got mega us or national express much cheaper more comfortable,helpful drivers won’t be using inter cruises again

Would not recommend, not professional at all, totally confusing at boarding. We were separated from other family due to there being two coaches and us being put on different lists. The coach had zero leg room, more suited to local journeys not long haul. It had no Wi-Fi or plug points which more modern services have. We previously went to Southampton ourselves with Megabus/National Express, both services I reserved seats/hadwifi/plug points roomy seating, very clean and it was on time.
We had to change at Victoria but even with that it was a much more comfortable journey. If I had paid for the service with Intercruises and not had them as part of a select fare, I would be pursuing them for an extremely poor service. In fact, the journey from Southampton to Glasgow had one comfort stop, and my daughter had nowhere to change her babies nappies etc. I would advise to use this company only for convenience, but definitely not for comfort. Quite simply, if you use this service, be thankful if you end up with a modern coach. P&O need to be aware that this company does nothing to enhance their holiday reputation, as it is offered via them.

We arrived back at Chester almost two hours late mainly due to the drivers (two for a six hour journey), more interested in stopping for more than was necessary than getting back on time. There were delays on the motorway but the drivers made little attempt to get us back in a reasonable time.We were dropped off in an unlit part of the parking area on a freezing night and people were struggling to find their cases.

This was my first cruise and looked forward to it however I was absolutely mortified at the number of staff that seemed to be using their mobile phones.

It maybe that their phones are used for work during worktime (I dont think so as I one with facebook on their phone) but it looks unprofessional with some who were completely oblivious to their surroundings (RUDE).

Mobile phones during work should be banned - Bring back the radios.

its kind of interesting what intercruises do
intercruises seem to put out the journey to be made to different coach company's .we have travelled down to Southampton twice this year but actually been with 4 different coach company's . some company's are good some are not some company's coach's are just not comfortable for long journeys which seem very strange 0

Arrived at Barcelona port at 7 a.m. after Royal Caribbean cruise, my dads luggage failed to appear on the baggage conveyor for us to claim. We had a flight for 10:50 at Barcelona airport. Staff members helped us try and locate the bag to no avail, for about 30 to 40 minutes they advised us to fill in a lost luggage claim and board the coach so we didn't miss our flight, but before I filed the claim, I noticed a bag which was so similar to my dads luggage it was uncanny they were group 1 like us and should have collected and been at the airport, so I took a picture of it with the luggage tag and went back to the customer service desk told them that we believed this person had taken our luggage by mistake as this was high probability as they should now be at the airport by now ( like we should have been ) . The customer services took a pic of my pic on their phone and then phoned ahead to the coach gave them the details from the luggage tag and were able to confirmed right there that passenger was already at the airport that they had taken the wrong bag and checked and confirmed that my dads bag was waiting for us at the airport. They told us to board the next coach to the airport where our bag would be waiting, sure enough when the coach dropped us off our bag was there ready for collection by our coach with the rest of the luggage. we even saw out the window the other guy get his correct luggage which they had loaded on to our coach. we got a call from the customer services to ask if we had received our bag, at the time we hadn't arrived, we did try and text bag once we collected our luggage but the text never sent. but thank you to everyone at inter cruises at the port and shuttle bus for helping us out and co-coordinating this and getting our bag back before we boarded our flight for the UK!! Brilliant service. coaches were frequent and we got in plenty of time for our flight despite the fact we should have been on the first shuttle out at 7:00 a.m, but ended leaving on the shuttle at 8:20 a.m. getting to us the airport just before 9 a.m. and re-uniting us with our bag. Excellent service when things went wrong, staff had a process and resolved it quickly.

Absolutely shocking coach no leg room, cracks in windscreen, had to go into Leeds City centre to drop off customers from a different cruise which added an hour to an already long journey. Left Southampton 10.30am got to Newcastle 7pm. Luxury travel this is not, knees were up against the seat infront and no room for even a small bag. Travelled by coach many times this route but never again with intercruise (weardale) it was like a coach you went on school trips....exhausting trip home and next time back with Eavesway at least they own their own coaches

We travelled from Newcastle (Washington) to Southampton and back in August 2022 for a Princess cruise. The booking process was simple and communications were clear and timely. The Coach (Weardale Coaches) was waiting for us and was able to leave 20mins early. The driver was very friendly and kept us updated along the route. The coach was clean and comfortable with adequate legroom. The return journey was also with Weardale Coaches. There were two drivers so the journey back was slightly quicker. This is the 4th time we've used inter-cruises and would do so again.

Return trip North Wales to Southampton, luxury coaches these are not! Poor seats, little legroom, inoperable seat belts, no music no Wi-Fi. One stop in a 6.5 hr journey is unacceptable. Drivers with no personality and nothing in the way of journey updates. Never again!

If I could give no stars I would. Absolutely terrible journey from Southampton to Woodhall. Bus provided was a party bus complete with lights, bar and tables! only thing missing was a pole dancing pole!!. This would have been great if you were 18 x on it for an hour consuming alcohol but as we had a 4 hour journey this was unacceptable!. No leg room whatsoever due to tables, no good if you don't like travelling backwards either as you had no choice if you wanted a seat! . Couldn't use seat belt due to restricted space, no overhead locker large enough to get a bag in. No covid rules provided or safety advice either. Air con did not work properly either. A very uncomfortable journey which aggrivated my back problem. Lots of unhappy passengers on coach....NOT GOOD ENOUGH INTERCRUISE!!

If I could give no stars I would this company is probably one of the worst I have encountered their customer service is appalling and so unhelpful. In addition they are forcing passengers to wear masks despite no legal requirement to do and make no allowances for medical issues. Use Eavesway they have their own coaches are not using third parties and speak to customers in a reasonable manner and mask wearing is a personal choice.

cancelled my booking on 27th april and still waiting for money 31 days later. I have been lied to 3 times as every time I rang they say it had been done. today James said I was near the top of the list for refund. very bad attitude .Very poor customer service. they should not be holding my money and as a company they definitely should not lie to customers. Shame on PO, Cunard and Princess for using a firm like this

on the whole very good
we got the travel via intercruises in with the deal for a p&o sailing
they no longer use evesway so it was outsourced to other companies which were fine.good journey down (apart from a34 being closed) return issue with lost luggage so driver went via toll road to speed up journey
will use them again

Having travelled with intercruise before the coaches have always been excellent standards not this TIME the coaches where DIRTY AND MUCH ROOM ON COACH THE DRIVER ALSO FAILED TO KEEP PEAPLE INFORMED ABOUT TRIP TIMING ETC CONSIDER PO RECOMMEND THEM THEY WHERE A LET DOWN