InvizBox Reviews 21

Scam!
They will take your money, but not send a confirmation or ship the product. I consider the $129 lost. Steer clear!

Ordered and payed in January 2025, no delivery until Dec 2025. Opened two support tickets, no answer. Elizabeth Canavan and Paul Canavan, the two founders are absolute scammers.

I ordered an Invizbox 2 on the recommendation of my vpn provider, Proton. The order was placed at the beginning of April and it is now mid-October. They stole my money, no shipping updates, just crickets. The thrives are in Ireland so no recourse. Do not send the Irish scammers your hard earned money!!!!

I have not received my order or my money back after three months. DO NOT BUY FEOM THIS COMPANY. A total SCAM!!! Does anyone know how to go after them legally???

I placed an order on 18th May and still haven't received the router. Sent email to Customer Support, no answers at all. It's just a scam, I should have checked on Trustpilot upfront

There is absolutely no support. CS doesn't even respond.

Invizbox is a SCAM! Do not support this company.

I placed an order with this company several years ago, which was delivered without a problem. So this time, I was not too concerned. But after more than six months, I have still not received the order. Initially I received a tracking number, but it disappeared a couple of days before delivery was scheduled. The company gave an explanation and said the order would be re-sent. I got no tracking number and no order. I got emails from their support service telling me how busy they were, pulling in more staff, backlogs of orders, etc. I got the distinct feeling I was dealing with an AI-bot with instructions to keep the conversation going but not progress it anywhere. Then, after 4 months, silence. No contact, no response, nothing. Yet, they are still taking orders over their website. Hard to see how this is not a fraud.

Terrible service!!! unfortunately I found these reviews after I placed my order now I find myself in exactly the same position as everyone else no shipping info, no communication, the worst service I think I have ever received. The shipping information page is two months out of date this is nothing but a scam steer well clear of these Jokers.

I have been waiting for my order now for over 7 months! I have requested a refund, Jayson (if he actually exists) was looking into this but nothing. This is the worst company that I have ever had to deal with. Any advice would be welcome, InvizBox have taken my money and have ignored my order and any attempts to reply. DO NOT GIVE YOUR MONEY TO THIS COMPANY. Hopefully someone who can afford to will take this company to the courts. They are not a responsible company and should be closed down. It is daylight robbery!

Well I had to wait six maths which takes you over the120 days limit to get cash bock from card. I also looked at small claims Ireland non eu citizen can't claim. So lost 159 dollars because the will help and switch account on at there end. Once you have your box communication stops I think they knew about all of the above so it's more like an Internet scam. DO NOT GIVE THESE PEOPLE YOUR MONEY. There is no help even after waiting six months to help them..

to cover two months for my router to arrive

Once I got it and set it up, the thing barely freaking runs

Make more than one network and it barely shows them and anytime you try to interact with the interface it reboots every five seconds

I’ve only been able to get the network to show after rebooting and unplugging the router and letting it sit for 15 minutes and then only last for three days

if I could return this piece of crap, I would but most likely I’m going to talk to my bank to see about how I can dispute the transaction because this is a literal scam

I’m very disappointed that my VPN provider proton suggested this hockey puck of a router

Just like some previous reviewers of InvizBox, I was given excuse after excuse after excuse on when my order for an InvizBox 2 would be shipped. It got to the point where I was leaving town so I decided to cancel my order before it shipped. I received confirmation from Jayson Q. that the Finance Team was notified and to process my refund request. Four days after I returned the router arrives. I sent them another email reiterating that I wanted my refund and to send me a RMA. Since then, nothing but crickets. I'm being ghosted. I have since put a request in with my credit card company to get my money back.

Do not order anything from this company. They are the most unprofessional company with zero scruples.

The InvizBox co-founder Paul Canavan has not answered any of my emails either.

I have had an Invizbox 2 for a couple of years (purchased from my VPN provider) and as I was happy with it I decided to order an Invizbox Go on 7th August 2024 directly from Invizbox themselves.
Here I am on 19th September still awaiting shipping confirmation and tracking info.
I have contacted their Support on several occasions and received an answer from someone called Jayson each time giving me a load of excuses and various commitments to shipping, none of which happen.
At one point they crowed about how many orders their team had packed the previous day. I don't care, my order wasn't one of them!
Worst example of customer service I have ever experienced. Don't make promises you cannot keep. Be honest and upfront.
I'm beginning to wonder if the product actually exists and if I'm ever going to receive it.
There are alternatives out there so I suggest anyone considering these people find an alternative.
Stay clear of this company!

I purchased an invizbox 2 on the 22-2-21 and it has never worked. It never connects always no internet connection. Contacted customer support but no response, I ended up with an expensive ornament.

Where do I even begin with InvizBox? I initially supported their mobile VPN router project, enticed by the promising concept and deliverables. So, naturally, I was eager to back their second version, the InvizBox 2 Pro.

Fast forward an excruciating 5 1/2 years (!!!), and all I have to show for it is a never-ending stream of excuses. InvizBox has not only failed to deliver on their promises but has also steadfastly refused to cancel the project altogether, leaving backers like me in a state of perpetual limbo.

What's more disheartening is their utter disregard for the basic expectations of crowdfunding. Even the bare minimum of providing regular updates, as mandated by the platform (Indiegogo), seems beyond their capability. It's a lamentable situation that not only reflects poorly on InvizBox but also casts a shadow over the entire crowdfunding concept—a concept that was meant to empower innovative ideas and projects.

InvizBox's handling of this venture has been nothing short of disastrous, and it's regrettable that they've allowed their actions to tarnish the very essence of crowdfunding—a community-driven platform built on trust and innovation.

invizbox is Terrible company, I have never been disappointed in this way before. great advertising nothing else. I made an order invizbox 2 and waited a few months to complete order. it is embarrassing and terrible. as he writes for help for support no one answers. I write again but waiting for a response is a week or not at all. I want my money back. it looks like a scam. I do not recommend invizbox 2

Still waiting for the box to arrive after 3 months. On top of that lack of communication when enquiring about delivery date.

4 months waiting for a product that never arrives. A lot of excuses. No 0 star because not possible.

4 months and many broken promises of delivery. Item still not arrived, communication is very poor, sometimes respond via Twitter, no product to sell but still taking money.
Only have 1 star because I can’t award 0.