IPRS Group Reviews 

I have recently completed eight sessions of therapy and I cannot fault the support I received. My therapist was patient, understanding and gave me insight to my difficulties and how I can overcome them going forward. I would fully recommend this service to anyone needing a bit of extra support.

Forced me to spend 15 minutes answering the same questions I had answered online already! I said this is pointless, nothing has changed. I feel the same. The woman was a robot and made me answer the questions anyway and said I would have to do it every week! Prior to this, I was matched with a Christian counsellor! Imagine being matched with someone who believes in imaginary tales from thousands of years ago. Nope, nope, no.

Frankly, one star is too much. My therapist was delightful and very helpful, but the company as a whole have charged me £150 in 'Late Cancellation Fees' when this was discussed and approved with my therapist.
To clarify, I moved two appointments because I was called into important, last-minute meetings at work (which apparently isn't taken into account by the mental health experts who offer their services to people in business).
I have been forced to drop out of my helpful sessions of CBT so that I can be pulled into meetings as and when without receiving huge charges that have made me all the more stressed.

DO NOT USE IPRS.

I was referred to have a 15-min consultation with Mary, who gave me incorrect information & was completely out-of-touch. When I explained that I'm not at risk but I have been having issues, she decided to contact my GP & decided that I was at risk, which then meant they couldn't give me treatment. For one, if someone's at risk - surely, they need counselling?! Secondly, I would know since I'm the one struggling & she made the decision that I was at risk based on one question. Thirdly, she contacted my GP without my consent. Now had I actually been at risk, this would have really got to me & may have even caused me to act on those feelings.

Please don't let what the consolation/ supposed "trained advisors" get to you - they haven't a clue what they're talking about. 3 questions is not enough information to provide an accurate understanding of an individual's mental health & the way I was treated left me feeling worse. It takes alot to ask for help & I was left feeling completely deflated. DON'T USE IPRS.

I would avoid this company like the plaque,1 star is too much.
I was referred by my company to IPRS And I answered no to 3 questions during phone assessment they come to the conclusion I potentially had a serious condition and was sent home from work until further notice.They also withhold information regarding my needs.I spoke to a Manager and they talk utter rubbish,also tell lies as well.

If you have genuine mental health problems, do avoid this company at all costs. I was referred for online CBT with Tara, who didn't listen to my needs, and I left feeling worse than when I started. I don't believe they recruit qualified counsellors and are treading dangerously and I think putting themselves at high risk for a very dangerous situation for the clients. I am making a formal complaint at the suggestion of my GP, who confirmed that the advice I was given was very much not legal.

What a waste of time. Referred through Vitality, got charged multiple times for robotic service.

I was referred to this company by vitality health for my physio triage. I found the call handler robotic and wouldn't listen to my needs / preferences. I ended up taking a physio that had a clinic closer to me, even though the IPRS call handler said I couldn't use this one. The physio even do home visits so the information given by IPRS was awful.

Their website fails to give accurate locations of their partners so you can't make an informed decision prior to the call and I felt very pressured to accept one of the 3 options presented - none of which were in appropriate locations