IronPlanet Reviews 

The worst thing that happened to me today, I think that I am dealing with a large company that has a reputation, but unfortunately I have decided to buy a truck from IronPlanet and I knew that I had won the bet and I had been taken all the time until I got back all that was required of me. from Stopping from work until I can gat the money and I have 7 days I send the money on third day pay the insurance Teket for the trip, all the effort, time and psychological fatigue. I simply called to make sure that the money had arrived. I was surprised that they not need to sell the truck and the say the return to seller I ask what the reason the never answer your question just the say the have a right and the one talk to me scream on the phone that allegiance was given, and the strange thing is that they do not give you convincing reasons, only the outfit says to you, we will refund your money back . What about my time and effort And about the money that I paid before the airline tickets and the hotel, and the money that I paid for insurance, all of this does not mean anything to them. They do not care about the door of a person who may cause him a loss that is considered small to them, but it is great to some people, including me. These companies must be held accountable. I am very sad, feeling that I have insulted my dignity without reason or pride, even denouncing it and I will knock on all doors until I wii not lose my right. This is a company that does not respect people and does not respect work

Your release and pick scheduler is a joke, drove 110 miles to pick up my truck, Drove there for nothing. Your people did not email the correct person.I was told here is his number pick it up next Tuesday. First and LAST experience with you people. God forbid getting a supervisor on the phone. The truck was owned Ryder and there person was a total joke. I want my truck,

Auction is a scam. Beware.
Went to pickup an item 4 hours away and it wasn't available or ever existed. Will be suing for time, expense and criminal fraud. This place messed with the wrong person trying to steal my money and time. See one of you POS at your front door on your way home

I purchased a commercial lawn mower from ironplanet.com on May 5, 2021.
Iron Planet is a part of the Ritchie Bros group of commercial equipment auctions.
My transportation company showed up on the same afternoon to transport my purchase from Florida to Wisconsin. I received a call from the dispatcher that the mower was not at the property and he had been informed that the item had been sold in April almost a month previous.
The $2665.79 purchase price with all the various fees and surcharges cleared my credit card the very next day. There were extra expenses associated with the transportation because the driver made a special out-of-the-way trip and spent 3 hours at the auction yard while they tried to find the item and sort out what they were going to do.
I called immediately to get the item refunded. I called again 2 weeks later and they said it would 7-10 business days. It had already been 10 business days. I called again after 3 weeks to get refunded and they said they were waiting for my dispatchers invoice because they promised to pay their extra fees that had accrued by them selling the item I had purchased.
What does the dispatchers invoice have to do with the $2665.79 that is sitting on my credit card accruing interest? Today is May 26 and I am still waiting for my refund.
But wait.......
There's more.......
I purchased a different commercial lawn mower and the picture on the auction shows that it has a battery. However when I received the mower it was missing the battery. Unfortunately, the battery is a certain size and cost more than $106 to replace. It also appears that the tires that were on the mower that I purchased were switched out because the ones I got were very worn compared to the ones in the picture.
So on top of selling items more than once to different buyers and not refunding money when items are not available, it appears that they also scavenge parts off of already sold units.
This experience has been extremely disappointing and I offer this report to save others from having a similar frustrating experience.