ITEC Group UK Reviews 32

Since ITEC teamed up with Xerox & Xerox Finance, their customer service has deteriorated in every way. We've had issues with non-delivery of toner, technicians failing to turn up, inability of staff on their support phoneline to resolve issues, no response to emails, etc, all of which left us without a working printer for weeks on end, and having to pay for our printing to be done elsewhere. They have not reimbursed us for the cost of this, of course. We have now terminated our contract early, and would never go back to them for print services. If I could give them no stars, I would.

Been having issues with this company for two years. Regular breakdowns of photocopier, no toner arriving when it should, regularly waiting days for an engineer. We are now on our record wait time of one month without a working photocopier with them saying that we need to pay to come out of the service agreement, yet it's them that are not fulfilling the service agreement. Avoid at all costs - escalated to area manager and getting nowhere.

Although it was quite frustrating dealing with on-call support when I was referred to Lauren in Bristol she resolved all the issue's I had immediately and for that reason I would recommend them if you have a rep such as I do.

Abysmal service. We had the misfortune of having our original photocopier support contract sold on to Itec. They never told us. The service from Itec is terrible - we had a machine down for over 6 weeks without so much as an apology. Now when we try and end the contract they hied behind small print. STAY AWAY AT ALL COSTS.

We have been with ITEC for over 7 years now, but their customer service has really deteriorated over the last year. On 2 of the most recent occasions when our printer wasn't working, we waited on-site all day for an engineer who never arrived. The telephone 'Helpline' 0117 951 1500 given on their website did not work and is, apparently, discontinued. The online Support Portal was never updated with the whereabouts of our engineer, and their email Helpdesk just kept fobbing us off. They could not seem to produce an engineer to fix our machine, and could not tell us when they would do so. We will not be renewing our contract with ITEC!
*In response to the reply from ITEC below, I emailed ITEC Sales Support as they suggested, but got no reply, as at today, 30th June. I did finally get through on their Helpline, on the 24th June, but despite their promises, nobody has called me back and our issue has still NOT been resolved. Dreadful customer support.

Great Company, a really knowledgeable, friendly team always willing to help. Very reasonably priced services.

The team at ITEC provided an excellent service during the initial, and logistically challenging, period post Covid-19 lockdown. The team could not be any more helpful and went over and above their roles in order to make my job easier working from home. Great stuff

Having worked with a couple of different printer providers, I honestly have to say that these guys are simply the best.

Communication is perfect and they always go further than expected to assist with issues and silly questions.

A great service offering for telephone and print solutions, amongst other things, all brought together by a superb team looking after accounts and support. Competitive in the market and always adapting to new tech.

WHY GO ANYWHERE ELSE ..............

.Itec are a superb company who offer an excellent customer experience. I have been working with them for over a decade now and as a business owner cannot recommend the Company highly enough.

Pete Ong and Josh look after us amazingly well. Can't fault them...give them a pay rise!

Caffe Delizia Ltd have just taken deliver of a new photocopier from ITEC.
From the start with Tania who found the best solution and sold it very professionally to us, along with administrating the whole package to the engineer who was very professional with the instalaution,training and knowledge of the product. First class thank you all very much.

Excellent understanding of what we need to achieve, and provision of printers. The support engineer are all very friendly and knowledgeable.

After an extensive ITT process, ITEC now provide a UK wide managed print service for my 10,000 staff Utilities Services company. During the ITT process and subsequently in delivering the service ITECH have acted with the utmost professionalism. Currently delivering excellent service and the resolution of any issues are just a phone call away.

We are a South coast law firm with sixty staff. We have enjoyed the support and professionalism of ITEC For many years. Ian Stewart has been a fantastic customer care manager and the team at ITEC Have provided a thorough and Tennant service to us in the disks of purging management. I have no hesitation in recommending them to any new business start up or for anyone looking to improve or upgrade their current IT or printing/scanning solutions.

We have been working with Itec for a number of years. They continuously strive to provide us with products & solutions that give added benefit to our company. We are well looked after by Amy Blandford. Amy and the team have taken the pressure off us by building a great relationship with our staff, so any support or technical issues is taken care of from source.

Would highly recommend Itec to other companies

As a small firm, we seek the support and professionalism of external business partners who we can trust to support our business and work with us as colleagues. The ITEC Group tick all of our boxes and I thoroughly recommend them to any new business start up or for anyone looking to improve or upgrade their current IT or printing/scanning solutions.

As a long term customer of Copyrite, the transition to ITEC has been flawless. Their solution orientated approach has ensured our business needs are always met. The support team are excellent and always get any issues resolved. 5 star service all round.