USIT Reviews 326

Aaron has been so helpful always replies fast and sorts any issues out immediately

The lads were so helpful during the process answering every question n there at the. Fiona and Aaron were brilliant.

Very helpful. The team has been great in responding timely and providing advice regarding the Embassy Appointment. Thanks Craig!

I did 3 J1s with USIT between 2023 and 2025. In 2023, the experience was very smooth, with no issues of note. In 2024, the process was mostly problem-free, although response times began to slow somewhat. Last year was a disaster.

There were repeated and avoidable issues. Most notably, incorrect dates were printed on my DS-2019. Although I now understand that such corrections can be completed within two to three days, it took USIT four weeks to resolve this, and only after I proactively contacted them for an update. This delay directly affected my departure date and ultimately forced me to amend my DS-2019 again at an additional cost of €100 to me.

Communication was consistently poor. When emailed, responses frequently took over a week, with one instance taking eleven days. When replies did arrive, the tone and substance of the support were often dismissive rather than helpful. Because the response times from email where so slow, i called, was told they were busy, and I'd get a call back an hour later. Never received a call.

To add insult to injury, lots misleading advertising practices in relation to their job listings. The number of available jobs was grossly exaggerated, with the total number of positions being conflated with the number of distinct job listings. When I queried this, my concerns were dismissed. This is particularly concerning given that access to their “find a job” hub costs €300.

I am completing a graduate visa this year, and chose to go with CIEE instead. So far, the experience with CIEE has been much better, particularly in terms of communication, and overall support.

Lest we not forget, this is the same company that declared bankruptcy during COVID, refused to refund the thousands of students from whom it had taken thousands of euros, and was subsequently bought out by the former CEO who presided over that bankruptcy in order to continue operations. Can't make it up.

Worst customer service ever! The agent asked irrelevant personal questions, gave me wrong and misleading information, and hung up on me. Completely unprofessional and frustrating.

Adel was really helpful and was able to answer any questions I had :))

My j1 application process was made very easy by a person named Adel. She was helpful, and answered all questions that I had. Fantastic rep of the company.

Managed to get my J1 grad visa sorted within 3 three weeks with the help of USIT. Cristi and Aaron were really patient and helpful.

Throughout the booking process, the USIT team has been very helpful and supportive at every stage. In particular, Aaron D has been excellent to work with, always quick to reply and clear in answering any questions. His help made the whole experience much easier, and I would highly recommend both him and the USIT team for their great service.

I found Aaron to be very helpful!! He had all the information and was great to talk to :)

You are a disgrace of a company. Keeping money paid for a visa that was never going to be granted. I am not responsible for the President of America cancelling visa interviews yet I am paying for it. I’m contacting my solicitor and the media. You cannot get away with this abuse of students.

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Would give 0 stars if I could. Compared to the other j1 companies they are awful. Told me in February that it would be impossible to do my j1 visa and will not refund the deposit. Then I went with j1 Ireland who sorted me out with no hassle. Staff are useless when you ring them up looking for help they are simply not interested in helping

Great Customer Service, always very helpful when I had an issue, especially Rob!

To be honest, our experience with USIT was a bit frustrating and slow at the start - there was a lot of confusion, delays, and lack of clear communication. It wasn’t until we were helped by Adel Smith that things completely turned around. Adel was incredibly efficient, responsive, and genuinely helpful. She got everything moving quickly and clearly explained every step of the process. Without her, we honestly don’t think we would’ve made it out on time for our J1.

When the right people are involved, like Adel, USIT really shines. The support came fast, personal and stress free once she stepped in. If the whole process was as smooth as our experience with her, the overall service would be 5 stars. USIT is lucky to have her she made all the difference

Absolute scam. My son paid €299 in January. Had a 5 minute screening interview. This payment was to include getting a job. Every job he went into on website was gone as soon as he applied. Tried also getting his own job with no success but too late now to progress with visa application. USIT have €299 for doing nothing. They need to refund the people that they didn't get jobs for as they haven't fulfilled their part of the contract.

The J1 job portal is oversubscribed and not fit for purpose. We had three lads trying to get a guaranteed’ job via usit (each of them paid €300 to date). There is a huge issue with the fact that they are only allowed to apply for one job at a time. It takes over 2 weeks to be process and released back to the portal if you are unsuccessful. The lads applied for and were unsuccessful at a number of jobs which brought them to the start of May. Jobs were then not available in the location they desired and even if they were processing sponsorship and visas was simply not possible. A waste of time and a lot of money. My advice to anyone looking to use this service is to get a job yourself. I couldn’t recommend it as it is currently structured. Very stressful.

Edited after receiving your stock reply.

Thank you for your response, but I’m afraid it doesn’t address the core issues we experienced.

We fully understand that demand is high and competition for popular locations is tough — that’s not the problem. The problem lies in how inefficient and restrictive the Job Hub system is:
• Limiting applicants to one job application at a time, with a two-week turnaround per rejection, creates unnecessary bottlenecks. In a competitive market, this model makes it near-impossible to secure a role before it’s too late.
• Despite jobs being live since October, many students (including the ones I mentioned) didn’t have the flexibility to apply that early — a reality for lots of people due to academic schedules or financial constraints.
• The idea of “guaranteed” interviews is undermined if the system itself severely limits the number of interviews you can reasonably access within the decision-making window.

It’s also worth noting that while in-person events and job drops may be helpful to some, they don’t solve the issue of lost time and sunk cost for many others who relied on the Job Hub process as promoted.

The end result for us: three students out of pocket, stressed, and ultimately unable to take part in their J1 experience.

To make matters worse, my last email to customer service wasn’t even acknowledged. Extremely unprofessional and frustrating.

I’m sharing this so others go in with realistic expectations — and ideally, so the system can improve.

If I could rate it a 0 star I would. There is absolutely no communication on their end to employers. They make you submit the same documents multiple times in multiple places, year after year when all of our information has stayed the same. Then they moved five of our employees from IENA to AAG without informing the employer that they would now have to submit the same documents yet again to somewhere new. The USIT process results in multiple missed deadlines every year because they are not organized and do not communicate well.

Very bad communication when it came to deadlines. Made up dates as they went along, completely over charge students. Let people pay the extra €200 for the job hub even though they know there were no jobs left. Scam.