I ordered some shorts in June , I chased several times and some guy called Leon responded saying he is looking into it but nothing happens , it’s a complete scam. I have raised a credit card dispute .... Toon meer
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Lees wat reviewers zeggen
I ordered two pairs of sneakers in mid-June. Still received nothing. I’ve sent numerous emails and a bloke called Leon keeps replying saying he is looking into it. My impression is that the company ar... Toon meer
I love their clothes, it shipped in 9 days standard shipping which isn't bad at all. Prices are pretty reasonable when they go on clearance, so I usually just get those. I don't know about their progr... Toon meer
Bedrijf heeft geantwoord
I see a lot of poor reviews featuring items the complainant actually liked. I've been ordering from them for months with only one product compaint (cheap shoe) and I like the deals they give customers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2008, Jackthreads is an online only lifestyle shopping destination offering curated gear for guys at members only prices.
Contactgegevens
Verenigde Staten
- www.jackthreads.com
3,1
Gemiddeld
196 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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It’s a scam
I ordered some shorts in June , I chased several times and some guy called Leon responded saying he is looking into it but nothing happens , it’s a complete scam. I have raised a credit card dispute .
30 augustus 2025
Review zonder uitnodiging
I ordered two pairs of sneakers in…
I ordered two pairs of sneakers in mid-June. Still received nothing. I’ve sent numerous emails and a bloke called Leon keeps replying saying he is looking into it. My impression is that the company are a complete scam. I won’t let it go though.
20 juni 2025
Review zonder uitnodiging
Do NOT use
If I could give ZERO stars, I would. Ordered 2 pair of trainers 20th June. 3 weeks later, nothing. Emailed them, they said they were working on it. It's now the 22nd July and they've ignored my recent email, sent on the 20th July. DO NOT USE
20 juni 2025
Review zonder uitnodiging
I have ordered a tommy shirt since June…
I have ordered a tommy shirt since June and I haven't received anything. I have also sent a couple of emails, they promised to get back within 5 working days, nothing has been done. All I'm asking is my full refund.
I won't let it go!
22 juni 2025
Review zonder uitnodiging
Ive ordered shoes
Ive ordered shoes , they hevent come ! Its been a month of me constantly asking in emails to recevie the Item or monet back ! I get emails all the time that it Will be resolevd within 5 days and its been a bloody month ! I want my money back or i Will takie it futher !
12 juli 2025
Review zonder uitnodiging
Get jacked
Been buying from the start, and glad to see them still around. Items were shipped quick, packed nicely, and were quality.
25 september 2024
Antwoord van JackThreads
Thank you for your feedback! We have more exciting products coming soon!
quick and fun shopping
items were in stock, great shipping along with good pricing, wide selections made for a good shopping time,
25 september 2024
Antwoord van JackThreads
Thank you for your feedback! We have more exciting products coming soon!
Good product, some website/fulfillment issues.
Overall a good website, but each order I have made something has gone wrong. 1st order was sent the wrong size, had to mail back shirts before they would ship the correct size. 2nd time the prices on the preview page did not match the in cart prices, that was eventually fixed and I completed the order, but then recieved an email saying the color was out of stock on the size that I ordered. So I had to pick another color in order to keep my order above the free shipping minimum.
25 september 2024
Antwoord van JackThreads
Thank you for your feedback! We apologize for the negative experience you had with us. Due to high demand, it took us longer to deliver the quality service you deserve. We’re committed to improving and appreciate your patience and understanding.
Beautiful quality and color
Beautiful quality and color. It was what i was looking for.
12 september 2024
Antwoord van JackThreads
Thank you for your feedback! Please stay tuned for updates on the website. We have more exciting products coming soon!
The tee shirts were not what I…
The tee shirts were not what I expected. I thought they were going to be super soft when instead they are rather heavy.
6 september 2024
Antwoord van JackThreads
Hi! We apologize for your dissatisfaction with the shirt quality. Could you please email us at service@jackthreads.com so we can help you? We look forward to hearing from you soon!
Selection, Availability, Service
Selection, Availability, Service is what this place does.
14 augustus 2024
Antwoord van JackThreads
Thank you for your feedback! Please stay tuned for updates on the website. We have more exciting products coming soon!
Best Tees
My new oversized were exactly what I was looking for. Great quality, fit and value!!
14 augustus 2024
Antwoord van JackThreads
Thank you for your feedback! We really appreciate it. We're glad you're happy with our product! Keep an eye on our website for updates—exciting new products are on the way!
I did exchange because I got wrong size…
I did exchange because I got wrong size and they did it with no problems.
3 juli 2024
Antwoord van JackThreads
Thank you for your feedback! Always glad to help you! Please stay tuned for updates on the website. We have more exciting products coming soon!
Antwoord van JackThreads
Hi Richard!
Thank you for your feedback! Please stay tuned for updates on the website. We have more exciting products coming soon!
Trust in Jack
Great service and great products. Thanks for confirming my delivery address.
5 juni 2024
Antwoord van JackThreads
Thank you, Justin! Very much appreciated! We are always here to assist you! We've got a lot of exciting things planned, so keep tabs on the site!
Antwoord van JackThreads
Thank you, Ram! Very much appreciated! We've got a lot of exciting things planned, so keep tabs on the site!
Wrong item sent twice
Ordered hat and Jack Threads sent the wrong item hat, it was an easy mixup so I returned the hat and mailed it back for the correct item. After waiting several more days the “correct” item arrives and it is the same wrong hat I just sent back! Disappointed.
18 april 2024
Antwoord van JackThreads
Hey Evan! We're deeply sorry for the inconvenience caused by receiving an incorrect item twice. We appreciate your patience and understanding as we work to make things right for you. If there's anything else we can assist you with, please don't hesitate to reach us. We're available to chat Mon-Fri from 9 am to 5 pm EST. or you can send us an email at service@jackthreads.com.
The shirts are good
The shirts are good. The reason for four stars rather than five was the delivery time.
19 april 2024
Antwoord van JackThreads
Hey David! Thank you for your feedback and we're glad that you like the shirts! We're also sorry to learn that the delivery time didn't fully meet your expectations and we understand the importance of timely delivery. We'll use your feedback to improve our shipping processes and If there's anything else we can assist with, please feel free to send us a message at service@jackthreads.com or you can chat with us from Mon-Fri 9am to 5pm EST.
Good prices & inventory!
Great prices on a nice inventory of options! Bought a flannel & a pair of sneaker boots at terrific value.
22 januari 2024
Antwoord van JackThreads
Hey Steve! Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our inventory of options appealing and that you were able to snag a flannel and a pair of sneaker boots at such great value. If you ever need assistance in the future or have any questions about your purchases, please don't hesitate to reach out. We're available to chat M-F 9 am-5 pm EST. or you can send us an email at service@jackthreads.com.
Antwoord van JackThreads
Hey Robert! We're glad to hear that you're enjoying our sunglasses and that you've purchased multiple pairs. If you ever have any questions or need assistance, feel free to reach out we're available to chat M-F 9 am- 5 pm EST. or you can send us an email at service@jackthreads.com. We look forward to serving you again in the future!
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