J & J Footwear Reviews 

I placed my order for a pair of Oakley sunglasses on 15th June. I waited for 2 weeks and still hadn't received my glasses. I got in contact with jamesandjames to see where my order was and they replied saying the style I ordered was out of stock, and were getting more stock in 2/3 weeks. I willing said I would wait for them to have them back in stock. On 29th July I still hadn't received the sunglasses. I emailed jamesandjames to see what was going on and they replied saying they still hadn't received their order from Oakley. Today is 18th August and I am still waiting for my sunglasses to arrive. Waiting over 2 months for an order is unacceptable.

If something looks to good to be true it usually is. I very rarely write reviews but feel obliged to do so this time to warn other people on using James&James. Looking at the reviews some people actually do receive products when ordered. I myself did not and its not an isolated incident check through the reviews here.

I ordered an Oakley watch which was a good price. I checked back to the website the next day and for some reason half of the oakley watches had suddenly gone out of stock. I then decided to email them as it had been over two days and they say that they will dispatch the next day. I also tried to call and it says that the lines are disabled as they are so busy another bad sign. So i checked my credit card they had taken my money for £695.00 so not a small amount. Eventually they sent me an email saying they were out of stock and that they would not be able to get them back into stock. Is it me or i thought it was actually illegal to advertise products as in stock and take money from people accounts and not actually have the products?

There has been a total lack of communication from James&James as well as being unprofessional and uncontactable. Anyway my advice to anyway thinking of ordering from them be warned and look elsewhere before using James&james.

On monday afternoon I ordered a pair of Oakley sunglasses over the phone. Despite a minor hiccup in the spelling of my e-mail address I received the goods as promised the next day.

Already ordered now 2 times, 1st was fine & very quickly. 2nd not soo quick, because Shoes wasent at stock, but was sended directly 1 week later. Quality (Dr. Martens) again perfect & better prices than much other shops.

James and James were quick and efficient. The product I ordered arrived quickly without any problems.. Very happy with the service and would definitely use them again and I would highly recommend them.

Not one issue when ordering trainers, would highly recommend.

I must admit I was a bit hesitant as I had never heard of this company before, well I was so glad I did as I received in them in 3 days and was notified by email when they received my order and then another email when they were despatched which kept me involved of the process of my order. If I want anymore items I will certainly look here first, thank you.

First time ordering from here and was blown away by the deals available. Unfortunately I placed an order for 2 pair of boots to then find out days later that one pair were no longer in stock (even though the website was still showing they were). I was then shocked to see that the money for both pairs had come out of my bank account I tried a number of times to contact by phone only to get a message telling me they wasn't taking calls so all contact had to be done by email. I did get a quick response but was angry that I had to wait 2 days longer for my refund.
Don't count on getting what you order and be warned its standard that they take the all the money and refund if something is not available.

Dont need to write more in here, the sentence says it all. :)

The shoes were delivered a working day later than expected something to do with admin i guess... Also card payment could have been slicker and more integrated

quick delivery,exactly what was ordered,no issues here happy customer

Great price for pair of DM's and great service. Only problem was with FedEx who twice tried to deliver to the wrong address.

Very good service and quick delivery. Very pleased.

I consistently return to James & James to by large shoes (Size 14).
My first buy was in the mid 1980's when I used to visit the shop in Boscombe, while staying with my mother-in-law in Southbourne. Because the experience at the time was good, I have continued to shop online. The shoes have arrived in rapid time and in excellent order. I have never had to return any product, so I can't comment on this aspect of the service, but I would imagine the response to be of the same high standard.

This site was brilliant! Cheapest price for Doc Martens on web and high street then when delivery was delayed they emailed me right away to apologise and kept me updated with stock details. In the end the boots were only delayed by about a week and they let me know as soon as they were dispatched. Great service would use them again.

Firstly I made a purchase and a few days later when my shoes hadn't arrived I received an email saying that the shoes wernt actually in stock (no mention of this on website at time of purchase). I was then told that my shoes would be in stock soon and they would be sent ASAP fast tracked.its now 2 weeks and still no shoes or any contact to apologise for the problem or say what is going on.i am now going to cancel the order,demand a refund and avoid shopping here again.

Had a query and was dealt with straight away. Great service!!

I bought a belt from them which I am pleased with however it was next day delivery by FedEx unfortunately it went astray and was not delivered on the said day so I lost annual leave and ended up having to drive a round trip of 30 miles to collect my goods. The company refunded me £2 for the postage and packing I paid so not a happy bunny.

Good price, great communication and speedy delivery. I will definitely use again.

Quick in delivery and no hassles whatsoever... extremely happy with purchase and would recommend to others too... cheapest price i could find on the internet also... thanks!