Jersey Beauty supply a good range of quality products. Their deliveries are prompt and their communications very good. I have been a customer for about 20 years and in that time have experienced only... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered the Dermalogica daily exfoliant with 20% off. Never tried it before so I got it with discount. It works a treat really pleased with results, will be ordering more at some point. Delivery w... Toon meer
Bedrijf heeft geantwoord
Great service, arrived safely and quickly. Just was unhappy with evri leaving my parcel outside on window ledge where it could have gone missing, not left in a very secure place for me. Love my produ... Toon meer
Speedy delivery, good sale offers & wide range of products & brands available, reliable seller,will buy from this seller again.
Bedrijfsgegevens
Geschreven door het bedrijf
We sell beauty products for healthy, happy skin! Passionate promoters of proper skin health education and dedicated supporters of Happy Remarkable You!
Contactgegevens
Archway House 105A, High Street, HP4 2DG, BERKHAMSTED, Verenigd Koninkrijk
- support@thejerseycompany.co.uk
- www.jerseybeautycompany.co.uk
4,6
Uitstekend
693 reviews
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My order was very poorly packaged which…
My order was very poorly packaged which meant the £65 product I bought was damaged in transit. Additionally the samples burst in transit, leaving power over my products. My parcel had clearly been kicked or thrown around bursting one of the airbags inside. Overall very disappointed and wasted my time having to send back and reorder elsewhere.
1 april 2024
Antwoord van The Jersey Beauty Company
Hello Elaine, I'm sorry to hear of your recent experience and you're unhappy with our process to rectify what's happened. I understand the error is on our part and usually we've found that in the rare instances this happens, our customers are happy to follow this process and we tend to get these resolved within a timely manner. We will of course take your feedback on regarding this process and consider this when regularly reviewing our processes. I can confirm this has been raised with our warehouse and courier team to investigate further to ensure these situations are avoided in the future. Kind regards, Jersey Beauty
Let down by delivery company and lack of customer service
My wife used to be a regular customer of Jersey Beauty but no more. The previous delivery was thrown over our side gate by Evri so when she needed a replacement, she gave the company a swerve and bought in store instead. This time shewas foolishly tempted back by an attractive Easter offer. The parcel was promptly despatched by Jersey Beauty but unfortunately they still use Evri. To avoid the previous experience, she chose to have the parcel delivered to a locker. She was not provided with a code to pick up the parcel so it was collected by the courier later the same day and returned to depot. Jersey Beauty are no longer contactable by phone like they used to be. It is now email only and worse than that, only till 2.30 on a Friday so she has had no joy in seeking advice and has resorted to asking the bank to process a refund so that she can buy in store. Until the courier is changed from Evri and/or customer services are contactable by telephone in more customer friendly operating hours, Jersey Beauty won't be used again. There is plenty of competition in this market so a better choice can be made.
4 april 2024
Antwoord van The Jersey Beauty Company
Hello Christopher, I'm sorry to hear of the experience you have received. I can assure you that we work closely with our courier team to ensure orders are delivered on time, correctly and in perfect condition and I'm sorry that on both of your recent orders this hasn't been the case. I can confirm that this has been raised with the relevant team to investigate further. I appreciate that you prefer to call us up and I apologise that this is no longer a service we provide. We have found contacting via emails to be the best and most efficient way however, we will of course pass over your feedback. Please feel free to get back in touch via email if you have any other questions. Kind regards, Jersey Beauty
Dermalogica unboxed pre cleanser
Product arrived quickly and was fine without the box and cheaper!!!
31 maart 2024
Medik8 eye serum
As always, delivery was fast, packaging was really good and the free gift was very welcome.
29 maart 2024
Jersey Beauty sent out my product…
Jersey Beauty sent out my product quickly but unfortunately their chosen courier didn’t deliver it quickly. The courier is Evri . I got a notification that my parcel was at the parcel shop for collection . I went to uplift and it wasn’t there. Four days later I got a second message saying that the parcel was there . I went back to the shop and it wasn’t there! I finally got it yesterday which was 5 days later than the first delivery date. The product is great , I’ve used it before and Jersey Beaty have done nothing wrong but I would like them to hear about my courier experience and think about using someone else!
25 maart 2024
Antwoord van The Jersey Beauty Company
Hello Sandra, I'm sorry to hear of your recent experience. I would like to reassure you that we work closely with our courier to ensure orders are delivered on time and in perfect condition and I'm sorry that on this occasion this doesn't seem to have been the case. I can confirm that this has been raised with the relevant team to ensure these situations are avoided in the future. I'm please to hear you're happy with your product, and if you do have any further questions - please feel free to get in touch via email. Kind regards, Jersey Beauty
Good experience
Easy to order and prompt delivery. Will definitely be using this company again.
22 maart 2024
Product just as it said & a quick…
Product just as it said & a quick delivery, all good 😊
16 maart 2024
Very quick delivery and easy to buy,
13 maart 2024
Disappointed but problem dealt with promptly
Ordered and paid for eyebrow pencil but had to chase the order as it never arrived . Customer service answered my email promptly and apologised that it was out of stock . She cancelled my order and refunded me and I have now received my refund many thanks
12 maart 2024
Wide choice of brands at very good…
Wide choice of brands at very good prices, fast delivery highly recommended
17 februari 2024
The parcel arrived in goodoarcel not sealed properly time but I…
The parcel arrived in good time but I was very concerned with the way it was packaged. The short flaps of the box were lying vertically downwards. The selotape came up the sides and across the top of the plastic stuffing. The flaps on the long sides were not stuck down at all. It was a miracle that the contents were still there.
11 maart 2024
Antwoord van The Jersey Beauty Company
Hello Liz, I'm sorry to hear of how your parcel arrived. I will ensure your feedback is sent over to the relevant team to ensure situations like this are avoided in the future. We are always working on ways to improve our services so thank you for bringing this to our attention, really appreciate feedback from our customers here at Jersey Beauty. Please feel free to contact us via email if you have any further questions. Kind regards, Jersey Beauty Company
No hassle if your daughter wants unusual lotions
Delivery was extremely quick and collection easy peasy!
8 maart 2024
Stolen parcel
The Delivery driver left my parcel on the front door step on very busy road.
When I returned from work someone had stolen it.
I asked all the neighbours no one has saw it.
7 maart 2024
Antwoord van The Jersey Beauty Company
Hello Camille, I'm sorry to hear of your recent experience. I appreciate how stressful this situation must have been for you, and I can assure you this has been raised with the relevant team to investigate further and ensure situations like this are avoided in the future. I have taken a look at your query and can see that our customer service team have resolved this for you. Kind regards, Jersey Beauty Company
It has not arrived so I cannot comment
It has not arrived so I cannot comment. Over a week since I ordered........
29 februari 2024
Antwoord van The Jersey Beauty Company
Hello Sharon, I'm sorry to hear of your recent experience. I've taken a look and unfortunately it looks like we have experienced a processing error, which has now been resolved and I can see your order has been despatched. I will ensure a member of our customer service teams contacts you with tracking information via email. I'm sorry again for the delay and any inconvenience caused by this. Kind regards, Jersey Beauty Company
Good prices and fast delivery.
27 februari 2024
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