John Clark Dundee has been our default dealer for the past 15 years. Service and courtesy has been flawless, and it has been a pleasure to deal with all the staff. Any concerns, no matter how slight... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recently visited John Clark, Kings Cross Rd Dundee. Was helped by Robbie from parts who went above and beyond to help us when we had trouble with a charging point. He sourced the part which was de... Toon meer
Bedrijf heeft geantwoord
Recently purchased an R1250RS from here. Ryan westwater provided a very good service, answering all my questions, quite a few, providing a walk around video and put my mind at ease about making the pu... Toon meer
Bedrijf heeft geantwoord
Been a customer since 2015 ,when I bought my first BMW S1000rr, and now on my second S1000r, always been treated well including all servicing too. Topped off recently with an invitation to take part... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoreparatie en -onderhoud
- Autoservice
- Motorzaak
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
John Clark Tayside is an Authorised BMW Motorrad Dealer, offering a wide range of high-quality new and used bikes as well as a range of maintenance services to keep your BMW bike in pristine condition. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the surrounding area because of our close proximity to the A9 and M90. You can come and visit our showroom today to get a closer look and feel for the full range of BMW bikes. Our BMW motorbike experts will be on hand to talk you through our current stock and can book you in for a test ride today. The BMW Approved Service Centre we have on site will be available to you throughout your ownership and we guarantee to only use approved BMW parts should we need to replace anything on your bike. To find out more information and ask any questions, come and visit us today at our showroom. We look forward to welcoming you soon.
John Clark Motor Group
Geschreven door het bedrijf
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contactgegevens
Kings Cross Road, Dundee, DD2 3PT, Dundee, Scotland, Verenigd Koninkrijk
- 01382 815 993
4,1
Goed
232 reviews
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Staff were great
Staff were great, curtesy car was fantastic, I stupidly turned up a day early but they still managed to fit me in.
7 december 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Afternoon Finlay,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Room for improvement
Phoned about a new battery, assistant never got back to me, phoned the nxt day and talked to Alan who was helpful and he booked me in the same morning, still waiting on a paper invoice for the job
2 december 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hi Steven,
I am so sorry to hear you are not fully satisfied with your recent visit to BMW Motorrad Tayside. I have raised your issue regarding the invoice of your job with the team and our divisional parts manager has now sent the paperwork to your email address.
I am so sorry for the delay and if you have any further issues, please do not hesitate to reach out again.
Kind regards,
Kate
John Clark Motor Group
How long should a two hour job take?
A two hour job to replace the wiring loom which had worn through ( the second one on this car yet NOT a manufacturing fault) and to then diagnose a fault with the SCR Active tank took from 11am until well after 4 pm. The SCR active tank replacement was the only option offered although other manufacturers offer repairs to defective components in similar circumstances ( often the heater element won't operate due to the wiring fault and as a result in crystals can form in the adblue mixture which in turn can affect the level sensors or pump) . BMW customer relations have proved to be less than useless in response to my complaint.
Despite only responding to a review request, I note that this is for BMW motorbikes when my review was for John Clark/Tayside BMW cars.
28 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hi Mr McDougall,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Your review has come through to Motorrad Tayside who deal with bikes but I am assuming that you will have been dealing with BMW Tayside since your review mentions a car. I have forwarded on this feedback to their management team and their aftersales manager has confirmed he is dealing with this. If there is an option to change the location of your review it would be much appreciated but in the meantime I hope your complaint is resolved ASAP.
Kind regards,
Kate
John Clark Motor Group
I was promised 2 weeks ago that I would…
I was promised 2 weeks ago that I would be phoned with information re the type of bolts used to replace the ones that sheared and caused power steering unit to be replaced.
I am still waiting for this.
21 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hi Mr McIntosh,
I am so sorry to hear you were not satisfied with your recent visit to Motorrad Tayside. I was wondering if you could provide me with some more details about your motorbike so I can escalate this with the management team and get you the information you require.
If you could send me the registration and your first name to kate.lyttle@john-clark.co.uk I will do my best to get you the information ASAP.
Kind regards,
Kate
John Clark Motor Group
Shocking service
Shocking service. Motability car ordered early October. Went into branch 6 weeks later to see if any build slots had become free only to be informed the order hadn't been processed. So, BMW sitting for 6 weeks with my £500 deposit and no car even put on the system. We are still awaiting refund and now taken our business to another dealer. Get the distinct feeling this substandard service wouldn't have happened if we were 'not Motability'. Now 6 weeks behind order of a car. Appaulled and extremely angry. Shocking service!
14 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hi Mrs M,
I am so sorry to hear that you have not had a positive experience. Unfortunately, your review has come through to BMW Motorrad Tayside who sell Motorcycles and I can see it was a car that you have made reference to so I'm assuming it must have been the BMW Tayside garage that you have dealt with. If there is any way for you to change the location on your review so that it comes through to the correct dealership that would be much appreciated.
In the meantime, if you would like to send me your full name and any further details such as your registration to kate.lyttle@john-clark.co.uk I will escalate this with the BMW Tayside management team.
Kind regards,
Kate
Great customer service
The service I got was really good they provided good advice and delivered more than I expected in cost and service.
29 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Ron,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Peter and the management team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
There was no answer to a phone call I made
There was no answer to a phone call I made when I received the video advising work reuqired.
After paying over the phone I have received no parpwerwork or MOT ceritifcate.
22 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hi Mr Bruce,
I am sorry to hear you are not fully satisfied with your last interaction with BMW Motorrad Tayside. I have passed your feedback on to our management team and they have asked if I could get a couple more details from you.
If you could send your registration and the best contact number over to me at kate.lyttle@john-clark.co.uk I will take this up with the site and get you the information you need and a follow up.
Kind regards,
Kate
John Clark Motor Group
very good service
5 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Afternoon Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I've already completed a review!
15 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Kenneth,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
unhealthy car gets it’s mojo back in no time
Very friendly staff, quick service and resolved issue whilst doing thorough overall check on vehicle.Thank you for giving my car its mojo back
1 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Ollie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
After a misunderstanding about what I…
After a misunderstanding about what I thought I’d signed up to as a major service & an agreed payment for this, I was told it didn’t cover a couple of additional items at a further cost which I felt should have been explained at the outset. We came to an agreement to meet halfway & the service was completed.
26 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Morag,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service and repairs
Service is excellent and efficient...definate 5stars
Nothing but perfect customer care.
7 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Andy was very helpful and kept me…
Andy was very helpful and kept me informed of the bikes progress
3 november 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Stuart,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly informative staff
Friendly informative staff, good service. Would have had higher review if not sent to the wrong garage in booking e mail. Having checked specifically where I was to go I was directed to the wrong place. Not a big drive to correct garage but irritating as I had asked.
Overall impressed with your service.
24 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Sue,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Comprehensive service
Comprehensive check carried out during standard service, which identified a couple of items requiring attention.
9 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Rhod,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Robbie --John Clark Dundee
Recently visited John Clark, Kings Cross Rd Dundee.
Was helped by Robbie from parts who went above and beyond to help us when we had trouble with a charging point. He sourced the part which was delivered the very next day, he even explained the procedure and how to connect etc.
A helpful, friendly and knowledgeable staff member who I wouldn't hesitate to recommend to friends and family.
3 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Afternoon Moira,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great all round experience with…
Had a great all round experience with Stuart helping me find the vehicle that suited my requirements. The purchase and handover process was easy to understand and straightforward. Stuart was very helpful setting the car up with my basic in-car personal preferences and answering all my questions. Thank you.
26 oktober 2023
Review zonder uitnodiging
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mags,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Lee was very helpful ....
Lee was very helpful and showed me around the car. He qualified me properly as a customer. He also dealt with the issue after the test drive very professionally. His manager however was a bit rude to me on the phone, accusing me of being a time waster and erratic driving that caused an engine warning light to come on.
I would however still consider buying a car from them at BMW in Dundee.
I also recently bought a new VW California from Clarks Aberdeen spending over £70K. The service there was top notch from Steve and Gary.
The search goes on for my Coupe to go alongside my camper.
25 oktober 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Brian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
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