John Clark Dundee has been our default dealer for the past 15 years. Service and courtesy has been flawless, and it has been a pleasure to deal with all the staff. Any concerns, no matter how slight... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recently visited John Clark, Kings Cross Rd Dundee. Was helped by Robbie from parts who went above and beyond to help us when we had trouble with a charging point. He sourced the part which was de... Toon meer
Bedrijf heeft geantwoord
Recently purchased an R1250RS from here. Ryan westwater provided a very good service, answering all my questions, quite a few, providing a walk around video and put my mind at ease about making the pu... Toon meer
Bedrijf heeft geantwoord
Been a customer since 2015 ,when I bought my first BMW S1000rr, and now on my second S1000r, always been treated well including all servicing too. Topped off recently with an invitation to take part... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoreparatie en -onderhoud
- Autoservice
- Motorzaak
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
John Clark Tayside is an Authorised BMW Motorrad Dealer, offering a wide range of high-quality new and used bikes as well as a range of maintenance services to keep your BMW bike in pristine condition. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the surrounding area because of our close proximity to the A9 and M90. You can come and visit our showroom today to get a closer look and feel for the full range of BMW bikes. Our BMW motorbike experts will be on hand to talk you through our current stock and can book you in for a test ride today. The BMW Approved Service Centre we have on site will be available to you throughout your ownership and we guarantee to only use approved BMW parts should we need to replace anything on your bike. To find out more information and ask any questions, come and visit us today at our showroom. We look forward to welcoming you soon.
John Clark Motor Group
Geschreven door het bedrijf
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contactgegevens
Kings Cross Road, Dundee, DD2 3PT, Dundee, Scotland, Verenigd Koninkrijk
- 01382 815 993
4,1
Goed
232 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service with helpful advice.
27 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Fantastic service
Fantastic service, friendly and very helpful. Kept me up to date throughout the service and software update 10/10!
27 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Afternoon David,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Fault finding
The work carried out was a good standard and customer services kept me updated throughout.
The only bad point was that the inside of my car was not as clean as when I dropped it off, back seat dirty and drivers footwell covered in dirty boot marks
25 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Afternoon Lee,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
Kind Regards,
Stephen
As always the experience from Customer…
As always the experience from Customer Service to the Workshop Mechanics, an exemplary service is provided.
I will highly recommend the use of John Clark to anyone for the Maintenance of any/all Models of BMW.
11 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
very helpful customer service
I had an issue with my computer alerting me to a need to inflate my tyres on a regular basis and I needed them to be checked over professionally. The person on the service desk couldn't have been more helpful, even although I did not have a scheduled appointment. Not only did the garage sort the computer issue satisfactorily, they also washed and hoovered my car. Fantastic service, Well done.
20 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Vivien,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Got a great deal from sales manager and…
Got a great deal from sales manager and then got a great handover from salesman
17 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Paul,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
A touring friend from southern France…
A touring friend from southern France had an unavoidable tyre issue while visiting tayside. JC replaced the tyre and noticed an uncompleted recall issue.
All completed and he has now returned to France.
Excellent customer service and care.
13 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mrs Hall,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Major service
Major service, first time using this branch.
Exceptional customer service and well planned process end-to-end.
Kept informed throughout by courteous and informed staff.
6 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very disappointed with my service with…
Very disappointed with my service with mini, I was shocked with this I have always had such high expectations.
Had a number of fault lights appear on my car and required mini assist. My break was also screeching and my car kept cutting out. My car is not even 2 years old.
Was told that my car had a battery fault but they can’t do anything until they lights reappear, nothing done with my brakes and my car handed back to me.
Now my car is saying it requires service. This was was showing when the car was handed back to me.
Disgusted with the service and I will not purchase from mini again based on this.
28 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Hello Jane,
I trust this message finds you well.
I am just following up on my response to your review as I have been in touch with our Service Manager in Tayside, Christopher Fountain who assures me he has been in touch regarding your review and that the matter has been looked into further and have been resolved.
Thank you again for contacting us and if we can assist in future, please do not hesitate to get in touch.
Kind regards,
Julie
Andy Cromar is excellent for arranging…
Andy Cromar is excellent for arranging the motor bike service and everything along with it. Unfortunately same cannot be said for the John Clark telephone system, this would be a minus star rating.
28 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mr Smith,
Many thanks for your review and feedback, which I will ensure is passed on to Andy and the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Had many bikes of Andy and Ryan
Had many bikes of Andy and Ryan. Always helpful and provide great help.
5 april 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Michael,
Many thanks for your review and feedback, which I will ensure is passed on to Ryan, Andy and the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
Excellent service, thoughtful and professional...The staff has organised a courtesy in advance during the car is with them for part replacement and major service..
18 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Chih-Chung,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Ryan and the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very poor service .
Very poor service .. communication is diabolical. Not just one issue with brake fluid service & MOT. Lots of issues, poor communication with me and would appear to be same internally. Wrong tyre ordered ..they only discovered when I was in to collect car .. to find that nothing had been done on my car at all ! Had issues the year before too .. but won’t be a third time.
14 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Thank you for taking the time to leave us a review. I am sorry to read that your experience was not a more positive one and will ensure to pass this to our management team directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Lins ey
Fantastic salesman
Mike was the best salesman I have ever dealt with. Love my new Mini
6 februari 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mrs Jamieson,
Many thanks for your review and feedback, which I will ensure is passed on to Mike and the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
friendly and professional
23 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mr Scott,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very helpful and friendly service
15 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent customer service
22 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Evening,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Disappointing standards
The collection and delivery service was very easy however the high costs of the service and MOT were not reflected in the fact that I rode the bike 3 days after the service and the key battery warning light was on the dash and the recall done on the swing arm is below “BMW standards” leaving bare metal behind.
9 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Mr Couper,
Thank you for taking the time to leave us a review. I am sorry to read that your experience was not a more positive one and I will ensure to pass this to our management team directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Linsey
Very poor customer service from the in…
Very poor customer service from the in branch team. Was told to pick my car up at 4pm and ended up sitting waiting for 40 minutes in the car showroom. The detailed work recommended after a service was not all carried out due to not having the correct parts, I needed my car back that day as they were unable to provide me with a courtesy car. Had the work inspected by a different garage and not all the work that was detailed was required. Also my front dip bulb was not changed despite this being a 2 minute job at my local Halfords store the mechanics could have easily changed it.
1 maart 2023
Antwoord van John Clark Motor Group - BMW Motorrad Tayside
Good Morning Steven,
Thank you for taking the time to leave us a review. I am sorry to read that your experience was not a more positive one and will ensure to pass this to our management team directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Linsey
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