John Clark Motor Group - John Clark CUPRA Dundee Reviews 

Friendly Staff. Great service..

Friendly helpful sales staff with car delivered earlier than expected.
However, problems caused by deposit required less than 24 hours after returning from holiday which was not explained when agreeing the delivery date.

David engaged with us very well, and was very helpful. We had been to several garages previously as this was our first EV purchase. We were pleased that there were no hidden charges and made the purchase on our first visit.
The handover went well and David fully explained all aspects of the vehicle. He is a great asset to the group.

Excellent service from all staff

Very pleasant and extreamly helpful

Always a friendly welcome at John Clark Dundee. We have purchased vehicles previously from them and wouldn't hesitate to return as we receive excellent customer service. Harry made the purchase of our new car seamless. Spent quality time with us during test drive and handover; explaining all the touchscreen menus and functions. Set the car up to suit our specific needs. Advised any questions/queries to get in touch with him.

Big shout out to the Dundee Skoda team. Special thanks to Danny and Liam. Their help, service and patience was amazing. 
Popped in today with a car coolant warning light! Was 500 miles from home visiting family. Bigger problem identified but they provided some great advice since they could not fit me in anytime soon!

Always a pleasure to deal with. Steven very helpful and eager to make sure my experience was as good as I could get.

My experience after purchasing a vehicle from this dealership at the end of February has been wholly unacceptable and far below the standard expected of a main dealer. This has not been a short-term issue, but an ongoing situation that I have had to actively manage myself for over 5 weeks, requiring constant follow-up, time, and effort on my part.

From the outset, the purchase and collection process was disorganised and excessively time-consuming, with long waits despite agreed appointment times. It was clear that end-of-month targets were prioritised over proper checks and customer care.

Within just 48 hours of collection, a rear seatbelt failed completely - a critical safety defect that should never occur on a vehicle sold as roadworthy. The vehicle then developed multiple further faults, including persistent brake noise, dashboard warning messages, audio system issues, and unreliable Apple CarPlay. These faults required the vehicle to be returned, causing further disruption, inconvenience, and additional time off my schedule.

Most concerning of all was the handling of the courtesy car. I was explicitly assured that the insurance had been extended, and I relied on that assurance in good faith. I was later shocked to discover that this had not been done, meaning I had been driving completely uninsured for nearly two days without my knowledge.
This is an extremely serious and fundamental failure in responsibility and duty of care. Driving uninsured carries significant legal and financial consequences, and I was exposed to these risks entirely due to the dealership’s negligence. This is not a minor oversight - it is a negligent breakdown in responsibility and a situation that should never occur under any circumstances within a professional organisation.

Throughout this entire process, communication has been extremely poor. I experienced dismissive and unprofessional behaviour from a member of staff during phone calls, which only added to the frustration and made an already difficult situation worse. I repeatedly had to chase for updates via phone and email, often receiving no response. I was passed between staff, given inconsistent information, and at no point did it feel as though anyone took ownership of resolving the situation.

Overall, this has been a stressful, time-consuming, and deeply disappointing experience. The combination of safety issues, broken promises, poor communication, and a shocking insurance failure demonstrates a serious lack of professionalism and accountability. I have effectively had to manage this entire situation myself over a prolonged period.

I would strongly advise others to avoid this dealership.

Cameron Rodger at sales was very helpful and knowledgeable

Honestly, couldn’t ask for better service whether over the phone or in person, from start to finish everything went perfectly. I couldn’t say a bigger thank you to Cameron and Ross and the rest of the John Clark Dundee team. 10|10 highly recommend.

This is our second Cupra and it’s a joy to drive.
Harry Jackson was great and explained the process clearly and thoughtfully.
We enjoyed the ‘freeby’ catering trucks!

Alistair Granger was super helpful and approachable the whole experience. He talked us through the process clearly and answered any questions we had, no matter how small. Would highly recommend the Dundee branch!

All staff were very helpful and welcoming. Jenna who dealt with myself from start to handover was outstanding, for a young lady she was extremely knowledgeable and just a pleasure to talk to .

Kerry was a great help throughout the entire process and was able to answer all questions we had very clearly, however one problem was with the valet after picking up the car we found dirty tissues in the glovebox.

My experience with buying the Cupra Formentor was great. Russell Anderson explained everything clearly, making the process very easy to follow giving us various options which are best suited for us only. There was no pressure about the journey making it a very positive experience. Thanks again, Russell.

Excellent salesman, very knowledgable and patient, taking time to make sure I understood what I was purchasing and gave me confidence to make the switch to EV

Absolutely over the moon with service and help i received

Our sales executive went out of her way to help us. She kept us up to date. She also made the whole experience so easy and exciting.

Joe was the salesman that helped me purchase my new car. Excellent service and always there to help.