JP Goldman Reviews 

We were FTBs and had quite a poor experience with JP Goldman. Firstly, response times were generally poor but I think we all expect this. What shocked me however is we would try to contact our solicitor handling the case (phone, email) and receive no response most of the time. The EA, however, whilst on the phone to us and pushing for completion, emailed OUR solicitor whilst speaking to us and received a response immediately. This was despite us emailing them the previous day in the morning and hearing nothing back.

It turns out at different points, the EA had information we weren't aware of due to lack of communication and were speaking to our solicitors and receiving information. Since we were footing the bill for JP Goldman and we were their clients, this was shockingly poor behaviour in my opinion. For example, we were told by the EA we were aiming to complete on a Friday which had passed and had not been informed of this at all, and they seemed to have up to date information (provided by our solicitors) we were unaware of. Left us completely in the dark most of the time, probably would have been easier to speak to the EA about our purchase rather than JP Goldman.

To make matters worse, on completion the completion statement was wrong and we had to query it causing more delays.

We had asked for a deed of trust to be completed and wasn't done before completion. This was fine, but we had to chase for 2 months. In the end, I had to say I was going to write a formal complaint, wherein our case handler emailed and said 'I really don't want a complaint'. Eventually they did get this done on the back of us aiming to complain, but the deed of trust was incorrect like the completion statement.

They probably had too much work which I appreciate, but there was no excuse for finding the time to respond to EAs who frankly had nothing to do with our purchase and ignore us.

After some delay, we couldn’t fault the assistance and professionalism from Elif and Raelin to get our purchase completed on time, all emails were answered and they kept us updated at each stage.

This team handled a somewhat unusual exchange and completion, that needed speed of execution, very well - efficient, expeditious and clear (essentially what we needed).

While I stayed in touch proactively (because I chose to), I didn't really need to, the team was proactive in communicating, and clear when they did.

Very smooth process.
Kept informed throughout and Christian was very helpful if I had any queries and was very prompt with replies.
Thank you for making a difficult time much easier.
With thanks to Christian, Allison and Farihah for all your help and professional service.

Do not use this company for conveyancing!
I have had one contact with my allocated case handler in 4 months. Ten requests for update from my buyers solicitor were not responded to jeopardising my sale and purchase. Updates are not provided and documents not sent. Phone calls and emails not answered. Terrible service.

The communication was really good from Elif and Alysha. Elif was especially helpful towards completion when she even stayed late one evening to try and push things through in a tricky chain. Thank you

JP Goldman have just completed the legal side of our remortgage for us and we couldn’t be more happier. Absolutely no issues from start to finish.

I instructed them to help with the purchase of a property. I called and email asking for an update and it took them 5 weeks to respond to say they had not heard from the vendors solicitor and would chase them for me.

I called again 3 weeks later, to be told they still hadn't chased with the vendors solicitor but they definitely would.

2 weeks later I receive a call from the estate agents saying that the vendors solicitor hadn't heard from JP goldman for over 3 weeks.

I called JP and they said the solicitor was out of office but that I would be receiving an acknowledgment email by the end of the day.
5 working days later I receive no email, I receive no response to 3 follow up emails and no answer despite calling 5 times. The vendors solicitor is also unable to reach them.

I have tried to email Samantha, Mia, Kathy. All without so much as a courtesy acknowledgment email.

AVOID AVOID AVOID.

was told they hadn't heard from the vendors solicitor and that they would write t

My experience with these lot were absolutely dreadful!! Would not recommend one bit. For one they decided not to tell me my solicitor was sacked. For two they were terrible at communicating with me it felt like dragging blood out of a rock. From the offer being accepted it was probably going on 8 Months and the sale still not completed that caused me to pull out of the purchase. The app was never updated with any progress. Always was told I would receive call backs never did . Honestly really do not recommend. As a first time buyer it really put me off ever buying again. Caused me to go into early labour due to stress!!! DO NOT USE

Absolutely atrocious service from this law firm. Sitting on documents for weeks without review, not responding to emails for weeks despite escalations no action taken and no one picks up the phone to speak to. Please do not use this company

Think we are on our 7/8 email asking for an update on where the purchase of my partner’s flat is upto and despite escalating this twice we still don’t know where things are upto.

Absolutely cannot recommend and will be looking to raise with the ombusman. 7 months to try and buy a 2 bed flat in gateshead and so far i don’t even know what responses we had to our enquiries .

If i could change solicitors i would but we are too far into the process and worried the seller will pullout .

Please go elsewhere !

Hassle free experience, would recommend.

Very responsive to our requests and worked hard to an expedited timeline. Thank you team for all your effort!

Excellent service provided.

I honestly can’t thank Alysha Bates at JP Goldman enough for everything she has done throughout my house purchase. Before being assigned to Alysha, I had another solicitor who was making very little progress and was extremely unreliable, which made the whole process stressful and frustrating.
From the very first day Alysha took over my case, everything changed. She called me personally to introduce herself, which immediately made me feel reassured and supported. From that point onwards, she worked incredibly hard to get things moving quickly and efficiently.
Alysha was always responsive whenever I emailed with questions or needed help with anything, and nothing ever felt like too much trouble. Her communication, professionalism, and dedication throughout the process were outstanding, and she genuinely made such a stressful experience so much easier.
I would 100% recommend Alysha and the team at JP Goldman to anyone looking for a reliable, supportive, and proactive solicitor. Thank you again for all your hard work, I truly can’t thank you enough!

Very good!
Both Christian and Alison have dealt with my re-mortgage with excellent
Efficiency.
Been A straight forward process.
Well done!

I decided to use JP Goldman because their fees were mid-range, which gave me the impression they'd be more competent. This was a mistake.

I have my first child being born in June, and my mortgage offer is expiring at the end of May, giving two clear deadlines that we needed to finish before, otherwise this might all fall through.

I am using them for the sale of my leasehold flat, and the purchase of my onwards freehold house. I am selling the flat privately to a relative, who I also told to use JP Goldman, to try and speed up the transaction.

This means JP Goldman are acting on 3 ends of this transaction, but none of them are doing anything with any urgency, nor are they aware of each other.

I have been calling up every week to chase, and I explain the context for the urgency to whoever picks up. The person responding says they will "note it on file" or "pass on a message", then I hear nothing for a week. Next time I call, a different person picks up, and we repeat.

When I call about the status of the flat sale transaction, they tell me they're waiting for the buyer's solicitor (who also works for JP Goldman, remember). When my relative calls to chase the same transaction and explain the same urgency, they're told the solicitor hasn't even looked at the document pack that they've had for weeks.

The latest on the freehold purchase transaction, is that they were waiting for the local authority search, which wouldn't be back until May. I asked them to send any initial enquiries to the seller's solicitor, to keep things moving so that the deadline isn't missed. A message was sent to someone to do this over a week ago, and as of today this still hasn't been done.

Leaving 2 stars now, and will downgrade to 1-star when inevitably our deadlines are missed.

My solicitors have been consistently trying to contact this company with very minimum reply. We bought a property that JP Goldman were conveyancing for on behalf of there clients. Contracts eventually exchanged with TR1 to follow to no avail. JP Goldman been paid by there client in full and I’m sitting here with no transfer of Share of Freehold. Why can’t companies like this just compete the work they have been paid for efficiently and be transparent with clear communication rather than not replying to emails and calls. I hope to receive a reply to this but wouldn’t hold my breath.

Stay away from JP Goldman and Jake Fielden. The shambles started off with me being unable to contact anyone at all to ask why my searches hadn’t been looked at. It only got worse from there, once I completed a few months went by and I wondered why I hadn’t had any confirmation of the lease being transferred to both the managing agent and the ground rent company. It turned out they hadn’t completed the paperwork. I put in a formal complaint which the MD Daniel acknowledged, saying I’d hear back within 8 weeks which never happened. I was also overcharged by hundreds of pounds for one of the fees which they’ve failed to reimburse me for. Their finance person failed to transfer money that was meant to be forwarded to me once received from Lloyds, despite me pre warning her that they would receive it and needed to pass it on. Throughout the whole process I wasn’t advised or sent any kind of report or their findings, all they did was forward anything they were sent by the sellers solicitor to me! Fast forward 7 months after completion and I’ve tried myself to rectify the sold price with Land Registry as they also messed that up, adding 10k to it! Land Registry have told me that they are still waiting on the conveyancer to return other information and that I need to ask JP Goldman to correct the sold price. Not heard from them today and probably won’t. That’s another thing, I never could get hold of Jake or the person I was told was meant to be dealing with my case originally. Their lack of communication and approach stinks. Anyhow the Ombudsman will be in touch with them shortly. Save the hassle and don’t touch them with a barge pole.

I am currently in the process of purchasing my first property with JP Goldman, and I feel compelled to leave this review due to the ongoing lack of communication and urgency on my case.

Over the past three weeks, I have made more than 25 phone calls to the firm and have only managed to get through twice. On both occasions, I was assured that someone would call me back and help resolve the situation, but no follow-up has ever been received. I have also been emailing Hannah, who has not provided any clear updates or confirmation on key matters.

We agreed a move-in date three weeks ago, yet I still have not received formal confirmation. This is now becoming critical, as the vendor has already signed and returned their contracts. As a result, I am now at real risk of missing my completion date purely due to a lack of communication and progress on my file.

This situation is unacceptable and is causing significant and unnecessary stress during what should be an exciting time. I urgently require immediate contact from someone at JP Goldman to confirm the status of my purchase and ensure that completion proceeds as agreed.

If this matter is not addressed promptly, I will have no choice but to escalate further.

I hope this review prompts the firm to take action and make contact without further delay.