Junction 17 Cars 

Bought a used Tesla Model 3 Performance from the Rugby branch in February 2026. Three faults since: a boot strut failure, an HVAC/radiator fault, and a high-voltage battery fault that’s left the car undriveable.

The battery is now being replaced under Tesla’s warranty at no cost, which sounds like good news, except Tesla have no loan cars available and the repair could take two months on top of the weeks already lost. All told, that’s close to five months without a car I rely on for work, for faults the dealership accepts fall within the statutory six-month window.

Despite this, Junction 17 Cars has refused to take the vehicle back, arguing that because Tesla is fixing the battery for free, nothing has technically “failed.” That misses the point: under the Consumer Rights Act 2015, a repair also has to happen within a reasonable time and without significant inconvenience, and five months without a car is neither, regardless of who’s paying.

The pattern throughout has been the same: shifting justifications, demands for documentation that doesn’t exist, and a refusal to engage with the actual legal basis raised. I’ve now instructed a solicitor and am proceeding through the courts.

I’ll update this again once resolved, but based on everything so far, this remains an easy dealership to avoid.

DO NOT BUY FROM HERE! People here are rude and horrible. My mother bought a Mercedes Benz that costed £19,000 and a few weeks later the car had a broken tire and there was a problem with the engine lights. We sent many emails to them and they wouldn’t reply. Eventually, they said they would fix the tyre and give us longer warranty. We came back and the staff were being absolutely awful to my mother who bought the car . She said to them if it’s not going to be fixed properly we are returning the car immediately. The staff member started insulting her saying your buying a used car of course it’s going to be not the best and he was saying that she doesn’t know anything about cars. That behaviour was unacceptable but it got even worse. My mother went to go tell the other customers that this place is horrible . The staff member started saying to the customers that she’s crazy and has mental issues. WHAT KIND OF PLACE DOES THAT?! My mother was left distraught. And it gets EVEN WORSE. When my mother was driving in the car it came up with another signal saying tire pressure. So what they did was replace the tire with a OLD TIRE. DO NOT BUY FROM THIS HORRIBLE, DISGUSTING PLACE!

Fantastic range of cars. However from my personal experience I’d recommend you stay clear. I purchased a bmw x5m50d by a pushy salesman while part exchanging my previous vehicle with outstanding finance, soon as I left the dealership I was greeted with faults on the dashboard, tyre pressure sensors x4 & emergency call system failure. I get the car home and park it up. The next morning I have no instrument cluster/dashboard. I phone the dealership the next working day and advise me to go to 3 different garages for diagnostic. I did and was told it was unsafe to drive, it need a new cluster and its main dealer only. I’ve returned the car back to junction 17 with five days. They kept the car for 8 weeks with no contact from them until I get and email saying it’s fixed and ready to collect was told it just needed a new battery that they had just fitted. I collect the car and the very next morning the same issue persists. Again with phone calls and emails they tell me I need to take my car from Manchester to a garage in London and leave it there for a number of days to be not replaced but try to fix. I’ve obviously refused. I’ve had to pay for a diagnostic at my local bmw dealership myself that confirmed the cluster fault and many other faults with the car, some battery and components it the roof for the emergency call system, all brake pads are dangerously low, tyre pressure sensors are knackered, that’s just to name a few. I again spoke with junction 17 who told me numerous times most of the repairs are ware and tear (not covered under warranty) and they only cover repairs not done at main dealer & upto £1000 maximum. A1 approved warranty again an absolute waste of time & from what I can gather are a part of the junction 17 cars group. The outstanding finance on my part exchange wasn’t paid off until they sold that on to another customer, they failed to inform me that there wasn’t a V5 logbook for the new car. In all the paperwork it stated the car comes with two keys where in fact it came with one. It was only after I paid my deposit arranged finance and signed all the paperwork that some of this was made clear to me. They even charged me £99 for a vehicle preparation fee for like it being washed and made ready for the road. But when I got there to first look at the car it’s was at the back of the showroom covered in dust and spiderwebs

What a complete waste of time. Going back about a month we seen a Porsche cayenne for sale so being an hour and half away we requested to put £99 reserve fee on the car. Once that was done we arranged to go and see the car the day before we was going to see it we had a phone call to say sorry but there’s a fault light come on and it was going into the garage so we could no longer go and see it. Fair enough we don’t want to buy a car that already has issues. This is where it started getting really frustrating. After waiting a whole week with no update on the car we had put £99 down we rang to ask for an update. No update! So we agreed with them that they will ring us when they have contacted the garage to find out. No phone call so we left it another week. Rang again, no update so this car has been in “garage” for 2 weeks with no update on what the fault was so after explaining our frustration and that if we didn’t hear from them with an update we would withdraw our £99 they AGAIN agreed to find out and ring us back. We got an email saying it was a coolant seal and that the work was being carried out. Perfect finally an answer so we said When it’s done can you let us know. 2 weeks pasted no contact from them so we rang again and they said they were expecting the car back end of the week this was the Wednesday so we thought great we could go and see it weekend with a view of buying it. Friday come no contact so rang Monday which was bank holiday and they said the car wasn’t back and they would find out so we then gets an email yesterday saying there has been a fault with the gear box and there now not selling the car. So after over a month of backwards and forwards on our part we won’t be having the car. The whole thing just screamed something was wrong no communication from them no understanding of our frustration. The customer service was shocking.

Absolutely disgusting. I bought a car from them in July and used my existing car in Part Exchange. Over a month later and the outstanding finance on the part ex still hasn’t been settled. I’ve made another payment on that car now and another one due soon - totally ignored by everyone in the garage.
DO NOT BUT ANYTHING FROM THIS BUNCH OF CHARLATANS - LIARS, CHEATS AND THIEVES THE LOT OF THEM.

Rating: 1/5 Stars
Review: Complete Nightmare – Unsafe Car, Appalling sales and Aftersales, Danger to Drive.
Do not buy from Junction 17 unless you want to spend thousands on an unsafe vehicle and deal with a dismissive aftercare team. I’ve had this car for just 10 days, and it has been absolute chaos from day one.
The day after collecting the vehicle, I discovered a massive, dangerous crack in the Nearside Rear (NSR) tyre. I immediately emailed photographs to their aftercare department showing the severe damage, alongside a report where the NSR tyre was flagged. Instead of taking basic responsibility for handing over a road-hazard on wheels, they completely brushed off the visible structural damage, hiding behind the fact that it was "just an advisory" on paper. When I pressed them on whether they even comprehended the safety risk in the photo, they insulted me with a pathetic offer of £36 to replace a 19-inch tyre—a fraction of what a safe, proper replacement costs.
As if driving around on a split tyre wasn't dangerous enough, the check engine light flashed on while I was still trying to get them to sort out the rubber.
handing over a car with serious safety defects and immediate mechanical failure within 10 days is disgraceful. Junction 17 showed zero duty of care, terrible customer service, and total disregard for driver safety. Save your money, your sanity, and your safety—stay far away.

My son purchased a Focus RS from the Grantham site. General sales process was fine, however two weeks after collecting the car we noticed an oil leak. Took vehicle to a local garage who listed 21 faults with the car!

Brake hoses split, Head gasket oil leak, front cover oil leak, Lower boost pipe split and held on with cable tie, Oil rag stuck to the under tray to hide leaks! to name a few items.
Contacted customer service and advised to contact A1 warranty as their PDI didn't show any of these faults. A1 warranty confirm nothing covered under warranty!
Dealer has no interest in you when you have purchased a vehicle.
Standard of the vehicle prep is very poor, including safety items.

I would advise checking over any vehicle very carefully as they don't.

Nice enough staff, clean showroom... but awful customer service.

If your company policy is to not allow test drives unless people are willing to buy on the day, then say that up front.
Wasn't mentioned in my email exchange, nor onsite until after the sales staff had been through their hard sell of warranty, tyre protection, finance (at a ridiculous APR) etc.

Never going back.

Can i give some advice what ever you do avoid this company DO NOT BUY A CAR FROM THIS LOT this is the very worst company I have bought car from my regret is I didn't walk away when I drove two hundred miles to pick the car up the sales man was crap and brad the finance man well how hes got job I don't know. the car I bought was parked where I couldn't open the boot the whole of the one side of the trim in the boot was cut as to get to at a box of some sort behind the trim only noticed when I got home next I asked if they could put some fuel in it before I picked it up the when they give me the keys I said thought you where putting some fuel in he said it's got fuel in yes but way below the red now have found a big stone chip on the bottom of the windscreen which was there when they sold it but many more things still owe me my RESVERE money they are absolutely a disgrace as a company there staff should all go on a customer care course so best advice its to keep wellaway from this crap company and for the warranty well 3 months with a limit of £250 and thats only on the engine.they should be investigated by trading standards and they won't pay for the trim i had to pay myself for JUCTION 17 YOUR A DISGRACE
PS PLEASE READ THE ONE STAR REVIEWS AND YOU GET HOW THEY ARE NOT FIT FOR PURPOSE

Absolutely excellent service , made me feel at ease straight away.the procedure from start to finish went that smooth and there was no problem at all.
I looked at the car (for which I’m over the moon with) the next week I took it home ,
Can thank them enough it’s a 10/10 drone me and have already recommended them to friends. Will definitely be going back for the next vehicle .
Welldone Junction 17

Recently purchased from Peterborough site and had a great experience throughout with Leo - friendly, professional and helpful. I saw the car!, I liked it the next day I made the payment and in another 2 days the car was delivered home.

Extremely Disappointing Experience – Junction 17 Cars Peterborough

Avoid this company at all costs.

I recently purchased a car from Junction 17 Cars in Peterborough and, unfortunately, my experience has been absolutely appalling.

Just two days after collecting the car, I took it to BMW for a health check. The inspection identified three tyres with bulging inner sidewalls, meaning they were unsafe and needed replacing. BMW also identified a knocking noise from the rear nearside, which turned out to be a faulty rear shock absorber and top mount.

I had no choice but to have the work carried out to make the vehicle safe and roadworthy, at a cost of approximately £1,500 for the tyres, shock absorber and top mount.

I reported all of this to Junction 17, expecting them to take responsibility and help resolve the situation. Instead, I was passed from pillar to post, with seemingly nobody willing to take responsibility. Despite repeatedly chasing them, I am now into my fourth week with no satisfactory resolution.

Then, to add insult to injury, Junction 17 also failed to settle the finance on my previous vehicle within the agreed timeframe. The finance was eventually settled five weeks later.

As a result, I received correspondence from my previous finance company stating that I owed approximately two monthly payments. I subsequently discovered that the missed payments had been reported on my credit file.
Once again, I contacted Junction 17, only to be passed from pillar to post yet again.

I am now six weeks into this situation with zero satisfactory resolution to either the vehicle issues or the finance problem.

The whole experience has been incredibly frustrating. Buying a car should not involve immediately spending £1,500 on safety-related repairs, repeatedly chasing a dealer for assistance, and then having to deal with the consequences of finance not being settled as agreed.
If you value after-sales service, customer care and hassle-free motoring, I would strongly advise you to think very carefully before buying from Junction 17 Cars Peterborough.

Based on my experience, I certainly would not buy from them again

1 star is 1 star too many for this outfit

Put a £599 deposit down on a car only to be ignored by them after I questioned why it was advertised as hpi clear and then being sent a hpi report with outstanding finance have sent numerous emails to numerous departments for a refund of my deposit as it’s obvious they are not going to reply to any of my questions! I only wanted it in writing that they were putting some issues with the car right before collection but they just ignored me I Should have known when they were showing me the paperwork from the wrong vehicle but believed it to me a genuine mistake! Have had no choice but to go through my bank to get a refund as they just ignore you if this is how they treat their customers before purchase god knows what they are like after if any problems arise
Update they have emailed back eventually but still no definite collection date and still no hpi clear certificate and no actual proof work has been done over 3 weeks from deposit will wait and see what this week brings?

Heidi was very helpful dealing with inquiries we had about few things regarding the car we got. She was quick at responding, emailing all details and dealt with everything smoothly.
We was very happy and had peace of mind with everything with the car.

Recently purchased from Grantham site and had a great experience throughout with 'Luke' - friendly, professional and helpful with the minor issues I pointed out to him. Now the proud owner of a RR Sport V8 - VVrooom ! PS. CV Boot examined closely and nowt wrong with it, MOT Tester needs a kick !

I was told that I had to
Pay 99.00 to get a car moved from Peterborough to Grantham . I questioned why and was told it was their policy but the 99,00 will be put back into
My account on the same day I tried the car . 4 days later , and numerous phone calls and emails as well as Staff unwilling to help, I have not been reimbursed . I was told to press option4 which I did yesterday on 8 occasions the phone was never answered . The unhelpful receptionist said that they were extremely busy and I had to keep trying to get through . When I said that I didn’t think the garage was very professional and I was not being encouraged to buy the 65k car the receptionist said that this was absolutely fine . I wouldn’t buy this car now at 35k . This garage is a big con . DO NOT EVEN CONSIDER BUYING A CAR FROM THIS OUTFIT and if you do , never pay them 99.00 up front .

Here is an update on the above review.
Despite being told that the 99.00 had been actioned on the 10/8 , this morning 18/8 I have received an email telling me it was actioned at 0856 today .
So we can now add blatant lying to this company’s attributes. It also says it could take 10 days to receive the reimbursement. My question is why did it take me 4 seconds to transfer them the money and it takes them we hope a month to return it . This is like dealing with the village idiots .

NEVER CONSIDER BUYING A CAR FFOM JUNCTION17 . OTHER GARAGES ARE AVAILABLE

STILL OWED MONEY FROM THIS COMPANY.

Advertising my car when ive not been paid the money for it. Loads of excuses and staff who don’t care. Absolute joke!!!

Bought a Mercedes A250 AMG Line from the Rugby branch in March 2026. A serious engine fault (cylinder compression issue) developed within 24 hours. A Mercedes specialist confirmed the fault, and I formally rejected the vehicle under the Consumer Rights Act 2015 in early April, well within my legal rights.

What followed was four months of delays and excuses. They insisted on their own inspection despite the specialist’s report. Their branch manager confirmed the fault by phone and offered a refund — then asked for my bank details, then went silent. When I chased, I was told there was a “repair agreement” I’d never agreed to. When I chased again, I was told they were missing paperwork they’d never asked me for (despite me offering it back in April). Each excuse appeared only after the previous one ran out.

I sent a formal Letter Before Action in May with a clear deadline. It was acknowledged and ignored. I gave a final deadline in early August. It passed. I had no choice but to open a County Court claim.

The day after I filed, they finally paid — but only the base refund amount, leaving out the costs I’d incurred and had already itemised in writing weeks earlier. The court claim is still ongoing for the remainder.

If you’re dealing with a legitimate fault or rejection, be prepared for months of stalling and be ready to formally escalate. Get everything in writing from day one.

Bought a car from them in June, parked at an airport and went overseas 2 days later. On my return as we all know the weather has been extremely hot and found the air con was not working, got a regas booked locally as Junction 17 are 2 hours away. Was found that the air con compressor was not working, contacted Junction 17 and advised to get a report and quote for replacement, this was done and when submitted to them they offered 20% towards the cost,Not acceptable as only just purchased the car, back and forth with lots of emails and persistent phone calls from me, After Sales always says they will phone me back but never does as a result they say they'll fix it for free but still have not given a date when to return, first of all they said too busy and it would be August, then no loan car available was told September but still nothing.Seems like there dragging their feet so I will go away, you cannot run a business this way had I known how things would have worked out I would definitely have lost my deposit and dealt somewhere else. They tell me I cannot speak to the dealer principle and After Sales has to deal with it, well deal with it, the summer will be gone by the time its fixed, definitely won't go to Junction 17 again. As a further note have had to have 2 new tyres at a cost of £380, the car was not valeted when collected. VERY POOR AFTER SALES