Junction 17 Cars 

Where do i start with how bad this place is! We travelled over 2 hours on Saturday 3rd Jan 2026 to look at a mini countryman for my wife, I'd asked on the phone if the car had any dents/scrapes/condition of tyres/overall condition/service due etc. We arrived and started to look around the car and after 15 mins were met with a (supposed) salesman Phillip, I noticed the car had a big dent in the rear passenger door, all 4 tyres were cracked and the car hadn't been serviced. I put all this info to Phillip and he just shrugged and stayed silent.
We felt deflated at the issues with the car as we'd made a 4 hour round trip, so when we sat down with Phillip i said the car needs at least a £1000 spending on it to put right. He went and spoke to his superiors and came back with a £500 reduction but then said there is the £250 admin fee to go on top! we refused this and said £1000 off no admin fee which he refused so we left it there and started the trip back home.
5 minutes after leaving Phillip rang and said they would accept the £1000 off so we went back sat down and started the paperwork. I said the car hasn't been serviced as advertised and he said one of the mechanics had reset the service light! I asked if the car was HPI clear which he said yes 100%. My wife transferred the full payment for the car and once Phillip had confirmed receipt he then told us they didn't have a logbook for it!!! I said you can't legally sell a car without the V5 and he said fill this v60 form out and go to the local post office to tax it which we did on the way home. Surprise surprise the tax failed 3 times at the post office so i rang Phillip and was told don't worry the cars already taxed, they would fill a form out and send to the dvla and we would have the v5 in 3-4 days.
When at home i checked the uk car tax laws which states its the owner that has to be taxed on the car.
We wouldn't dare to drive the car after reading this.
We didn't receive any log book by the Friday 9th Jan so my wife rang the DVLA to chase the form and they said they hadn't received anything and it could take 6 weeks and we couldn't drive the car until the V5 had arrived in our name and we could tax it! I then did a hpi check and found the car was still on finance with bmw! I contacted junction 21 only to get through to the robots on reception who would transfer me through to a voicemail of the person that deals with it or tell me the person i need to speak to doesn't work Fridays!
My wife sent an email of complaint to the business manager there with no reply.
I waited until the Monday 12th Jan and with my persistence got through to a sales manager Jamie, i explained everything to him and he agreed Phillip shouldn't have waited until the money was paid to inform us they had no V5, he said the hpi would be cleared that day and he assured me the v60 form had been sent off and the car was fine to drive taxed in someone else's name! i said the dvla had said otherwise and we wouldn't be driving the car. He said he would contact the dvla and come back to us, we received an email to say hpi had been cleared.
He came back to me on Friday 16th Jan to say if we sent him the payment for the tax he could tax it in my wife's name as he knew someone at dvla (all sounds dodgy) which we did and he sent proof that it was taxed under my wife's name on Monday 19th so at least we could drive it (2 weeks after buying it)
Another week passed and we eventually received an email reply from the business manager saying they had trouble getting the v5 from the previous owner and that we should fill in a V60 form and pay £25 for a lost V5 and they would reimburse so i called Jamie only to be told to ignore that email and the V60 form had definitely been sent to dvla. we waited until 6th Feb to contact dvla to be told they had never received a V60 form from the garage! another phone call with Jamie and he said the boss sent you an email telling you to fill in a V60 and pay the £25 i said you told us to ignore that email!! he said did i? (clueless)
So we filled in a new V60 on 6th Feb paying the £25 and sent an email receipt of the £25 which they took nearly a week to reimburse.
We finally received our logbook on March 27th nearly 3 months after buying the car! I wouldn't have another car from this place if it was free i wish id had read the reviews of customers with the same experience. This company just lie and cause unnecessary stress without a single apology. STAY WELL CLEAR
Sorry for the long review

Highly recommend junction 17. Shola who delt with me was exceptional from start to finish, great communication from Shola. Sold my car quick and hastle free.

Found a car with Junction 17 via Auto Trader. Reserved the car with a £99 deposit, spoke to Junction 17 and arranged a viewing and gave my details. Day before the viewing they advised the car was being removed from sale and condemned due to a fault. I knew the guy was lying when he said it's a "problem with the gearbox or something".
Low and behold, the car has been marked as sold, original number plate has been re-registered to it and it shows as fully taxed and insured. This dishonesty will likely reflect on the place in general, so i'm relieved i've managed to steer clear.

Whilst the car I bought was ok, the service and hidden extras weren’t. Firstly this company expects you to agree to a price for the car, (and agree to pay a £299 admin fee which is not mentioned anywhere on their website) before you can test drive the car!

After arguing I wouldn’t sign for the car before driving it, we took. It for a test drive. As soon as we returned Olivia the saleswoman pounced on us wanting to know if we would buy it. After negotiating away the Admin fee we eventually agreed to buy.

Then came the sales ploy for something called shine .Protect! and additional warranties. Don’t bother with either! The warranties are very overpriced and you can buy better, cheaper ones separately.

Shine Protect is supposedly a paint chip/scatch/dent policy which allows you to have any such things repaired at no cost having taken out the £249.00 policy. Olivia explained you could have as many as 7 repairs in a 12 month period. However on reading the small print after purchase it’s actually on 4 times and a maximum of 7 chips in total. Slightly different! So we decided to cancel within the 30 day cooling off period. To cut a long story short this took 3 weeks to get resolved after my first request, several emails, phone calls……with no one wanting to help. I also called Shine.Protect to complain but they didn’t get back either!

The aftersales service is shocking! Attitude shocking…..just read the other reviews. They really don’t deserve to still be trading. Avoid at all costs!

Bernardo was a great salesman, no pressure to sell. He sorted me a great deal in the end. Would recommend 100%

Olivia was so helpful, she really made the experience easier🥺I wasn’t 100% sure

Just recently brought a car from your employee benny. Was top class and very helpful, talked me through everything i need to know and made me feel very comfortable. Would highly recommend you speak to him when buying a car. Can’t thank him enough.

Extremely pleased with my car from junction 17, a huge thank you to benny who was very polite and super helpful. Could not recommend enough!
Thanks guys

Can’t fault the customer service in this company. Umesh was a great help throughout my time looking around for a new car. He is so professional and a credit to the junction 17 team. I will be recommending junction 17 to everyone I know that’s looking for a new motor!
10/10 :)

Just purchased my dream car through Benny who was a great help making everything happen. I thought it was gonna be a difficult and stressful period but thanks to him it was so easy and he had the car ready and exactly how I wanted it on the date agreed.

I recently purchased a car from this garage and had the pleasure of dealing with Olivia. From start to finish, the experience was seamless. Olivia was incredibly knowledgeable, patient, and never made me feel pressured. She took the time to answer all my questions and made sure I found the perfect vehicle for my needs. If you’re looking for a stress-free car buying experience, I highly recommend asking for Olivia!

Brought my first car and wow was I impressed not only with the car but with the knowledge and help that the sales manager Benny provided, was just very amazed, very pleased and definitely would recommend!

My expirience was great all because of the employee that helped me out with my enquiry Olivia!

Do not sell your car though this company.
Communication is poor and they will lie to you repeatedly. They're meant to pay you within 30 days of selling the car, which is already a long time, but they didn't do this.
Repeatedly ignored me and told me that I would receive the money only to not do so. After already admitting they hadn't sent me the money on the 40th day I was hilariously told I might not have received the money because it could still be being processed by the bank. Schrödinger's money I guess.
I was told it was fine that they didn't send me the money within the agreed 30 days because the contract didn't state any repercussions for them not doing so and refused any compensation for the delay. I was assured they they'd never not paid someone, so I must have been really unlucky!
I also allowed them to eventually sell the car for less then originally agreed as it was listed for a while. As others have said it their reviews I do doubt that the car was sold for anything less than the asking price and they simply pocketed the difference.
If you did buy an S2000 from any of their branches in February I'd be interested to know how much you paid. I'm sure you can work out how to contact me.

Made an enquiry about a BMW 4 series advertised at the Peterborough branch. Following confirmation that the vehicle was available to view made an appointment and travelled 90 mins. On arrival found the sales person rather disinterested and was told to look in the large compound for the car. After searching the compound the vehicle was not found and it was established the car had sold over 3 months earlier. The system had not been updated but worse was not checked prior to us travelling. Whilst there found that the same company had premises in Rugby and Grantham and that they had a similar vehicle at the Rugby branch. Arranged with the salesperson for the vehicle to be transported to Grantham from Rugby for my convenience and paid £99 hold. I arranged to view 4 days later to allow the vehicle to be moved. On the morning of the appointment called ahead to Grantham to be told this instruction had not been carried out and the vehicle was still in Rugby. Travelled 80 minutes to Rugby to view the car. On arrival was greeted by a very unprofessional and inexperienced female. Who wasn’t very helpful at all knew little about the car and wasn’t interested in our detailed questions. Was joined by a senior member of staff who was more helpful but whilst acknowledging the companies failures was rather flippant. We left not even test driving the car rather unimpressed with the company.

Came to Junction 17 today and we were served by Tom. He was brilliant from start to finish helping with the part exchange. He explained the whole process clearly and enthusiastically. I’d highly recommend.

Lovely friendly company to deal with. Hassle free and kept up to date of progress

Waste of time - avoid.

Viewed a car, they showed us a completed checklist of various checks they’d done on it, clearly said the car could be taken that day if the sale completed. I went away to think about it that afternoon, then paid to reserve the car online, called their head office to let them know that I’d be back the next morning to pay for and collect the car and asked for them to have it ready for me, which they assured me it would be.

Went in the next morning as arranged. I was asked how I was paying etc, filled in the form and went for a test drive. Just before I did, the salesman that was with me said to his manager he needed to have a word with him which they went and did in another room, there were other customers present so I had no inkling it was related to my purchase, and nothing was said to me. I was still under the impression I’d be taking the car as long as all was ok with the test drive.

Get back after, salesman says “I have some bad news, you can’t take the car today”, then said it had to go to Peterborough for its checks to be done and would take around a week. This was annoying, as I needed a car and they’d told me I could take it same day. Also given that they’d showed us a completed checklist the day before, I cannot fathom what further checks needed to be done. I called their head office to ask why I was advised I could take it when I couldn’t, they blamed a “miscommunication” but said not to worry, as I’d reserved it, and they would deliver to me FOC once it had had its “checks”.

I then called them a few days later to see if there was an update as I’d heard nothing, and the website was showing the car as sold. Was promised a call back which never materialised. Called again to chase, their head office said the local branch needed to contact me because they didn’t know what was going on, and it was showing the car was still at that branch (???). The branch then called with a story of it going onto the ramp and them realising it had head gasket issues and had had to be returned to the person they were selling it on behalf of, and started going on about how head gasket issues are dangerous - duh. They said they could have a look if they have anything similar for me but I’d rather swim naked in the Channel than buy anything from these guys, so I asked for my reservation deposit to be returned.

I’m glad really as I feel like I’ve dodged a bullet, I also don’t believe their story about the head gasket, or the “checks” it needed - I think they sold it to someone else, probably that was buying their finance, which I wasn’t.

So yes, avoid.

I recently purchased a car from Junction 17 and had a great experience from start to finish. The staff were friendly, professional, and very helpful throughout the entire process. They took the time to answer all my questions and made sure I felt confident about my purchase.
The selection of cars was excellent, and the vehicle I bought was in perfect condition, exactly as described. The whole process was smooth, transparent, and much easier than I expected.
I highly recommend Junction 17 to anyone looking to buy a quality car with great customer service. Thank you for making the experience so easy and enjoyable!

Fantastic service from start to finish at Junction 17 Cars. The staff were knowledgeable and answered all my questions about the car and finance options. I appreciated how transparent they were throughout the process. On the day of collection, the handover was very professional – the car was fully prepared, paperwork was quick, and they walked me through the service history and warranty. It made buying a car feel really easy and stress-free.