Kate's Clothing Reviews 

Amazing customer service as always with Kates and excellent products. I would rather buy through Kates as it’s a much more personal experience. Kate cares and is more than willing to help with any issue. Delivery was much quicker than I thought it would be. If I could rate more than 5 I would!! Highly recommended 🖤

Always so wonderfully helpful, the customer service is amazing! Shipping and dispatch is super fast, and always super pleasant customer service. Will order from again and again. Highly recommend

I ordered two items from this company back in April. These items didn't arrive at the time and I contacted customer service, who immediately took quite a hostile attitude. They demanded I fill in a legal disclaimer to say I wasn't lying and the items had genuinely not arrived. I had no problem filling it in but it felt quite hostile from the start.

This led to a lot of back and forth emails with Kate's clothing claiming the items had been delivered (they had not been) and flat out refusing to refund me. It felt like daylight robbery.

Eventually my items turned up in August, four months after I placed my order! I promptly returned the items unopened using the company's official returns label. I waited and waited and waited...nothing. So 4 weeks after posting the return I email asking if they have my return and they claim they don't have it, so therefore cannot refund me. Frankly at this point I don't believe them.

What a palava and stress over two items worth less than £20. It's shocking they won't do the right thing and just refund me. I've been made to feel like a liar by this company who clearly have a problem with their logistics. It's a terrible way to treat a customer and I definitely won't be returning.

At every turn I have been ignored, dismissed and disbelieved. The fact remains that I paid Kate's Clothing for two items of clothing and now I have neither my items nor my money. Make of that what you will.

Great variety of clothes but a recent dress I ordered had a tear in the tulle/mesh material part of it
Im Glad it was on sale
Would not have paid full price for it

Always ship on time! I've been using Kate's Clothing for years now and trust them more than the bigger alternative companies. Great selection of items, great sales, always lots to choose from!

I ordered twice from this website, 4 items in total, and I am happy with all of them and the Bogof sale is amazing, and the shipping was very fast too :)

Bangin' clothes, absolutely no complaints 😁 love Kate's clothing, they've got amazing stuff for really good prices. Definitely recommend!

Kate's Clothing provide beautiful selected gothic clothing and alternative wear. The clothes fit well and look elegant. The service is great!

Always a pleasure, the best deals for alternative clothing, very fast shipment and great customer servcie! Highly recommended.

The House of Wyvern

Fast shipping and I'm in the USA. Very professional and good selection of sale items

I still have a dress a bought about 16 years ago from Kate’s Clothing when they had their own range, and now I still buy the various brands they stock. Their sales are awesome value, their customer service is excellent and their shipping is lightning fast. A brilliant independent retailer who fully deserves your cash!

Kates clothing always provides top quality customer service!!
I cannot recommend enough, speedy deliveries, swift service and easy to navigate website.
Nothing is too much trouble for the customer service team.
You cannot go past this company for top class products and professional service.

I've purchased from this site a couple of times now and it's fantastic, great selection of different alt brands and bloody fast delivery. Only thing I can say bad is the brand Punk Rave seems to run very small 😔. With killstar I buy a XL (uk14) and I've still got some room with Punk Rave a XL (which according to the website is a uk16) is uncomfortably tight and literally just fits. But that's Punk Rave's Fault not Kate's Clothing so 5 stars 😊

ordered some punk rave stuff from here and omg🥺 the package came sooo quickly and came in biodegradable packaging!!!!!! everything was perfect, will be 100% buying from again<3

I love this! It's Killstar's usual excellent quality and the knit fabric is buttery soft. I didn't realise the sleeves are in a knit rib fabric (I should have looked at the images more closely) but that only adds to the unique look of the garment. Being 5'3", the cardigan reaches to the floor and then some, but I just tie a loose knot in each of the front ends and it's fine.

My favourite place to buy clothes online. I've used the website in its various forms since about 2009, and it's always been a pleasure from start to finish. Great quality clothes, fantastic offers and amazing customer service.

On the rare occasion I've had to send something back, customer services have been quick to deal with and made it easy. 100% recommended from me.

I ordered some directions hair dye from Kate’s clothing to be sent to the Netherlands, as it turned out much cheaper to buy if from them and have it sent here. It usually costs me about €10 per tub and it’s only I think £2.99 on Kate’s clothing which is the price I used to pay when I lived in England.
The package came quickly and well packaged, nice and safe nothing broken.
Perfect! I think Kate’s clothing is a great company and I have shopped with them before and had my items sent to the UK but never here before. And I am now more than happy to have the items sent here.
I would highly recommend this company!

Excellent customer service. From ordering to wearing my new clothes everything was perfect!
The process was so easy, I could tell real humans who love their job had dealt with my order not a robot! The personal touch makes ordering on-line much better.
Quick delivery over the Christmas period. I returned some of the items ordered, free returns label, no hassle refund, returns policy is not legal jargon just easy to follow information.
I am very impressed with the quality of my purchase and the service I received.

Quick delivery on a massive range of products! Brilliant customer service too. Would def recommend!