Kelvin Power Tools Reviews 

84
•
TrustScore 2.5 uit 5

2,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Paid £165.00 on 18th June for Paslode nails ! Now the 27th July ! Nothing!! Tried contacting this company? Lost count how many times !! No response whatsoever? Their web site is always under maintenan... Toon meer

Beoordeeld met 1 van de 5 sterren

I used them a good few times before and never had a problem so didnt have to deal with the customer service, but this time they sent out the wrong parts, all their fault, but they dont seem to want to... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a nail gun that wasn't suitable, no bump setting. Emailed to return no response. Opened a case on paypal, returned it to them. They didn't accept delivery so I lost my money. No communication... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price an... Toon meer

Bedrijfsgegevens

  1. Gereedschapwinkel

Geschreven door het bedrijf

Specialist supplier of professional power tools for the UK with 48 years in business.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

84 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,3

Alle reviews

(84)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Professional & Proactive good customer care

Order a high value item whilst moving house and although the payment was authorised by my banking app, they still taken the effort to call to confirm why the billing address was different to delivery on grounds of security. Really pleased ordered late Tuesday evening and security checked and delivered by DPD on Thursday. Will use again. Professional and proactive.

30 september 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor service, good range

Seem to have a great range but found the staff to be exceptionally unhelpful. I'd recommend looking on the internet instead, the same advice i was offered by the shop staff when trying to purchase a circular saw and guide rail.

28 september 2021
Review zonder uitnodiging
Logo Kelvin Power Tools

Antwoord van Kelvin Power Tools

Hi Derek. Our shop is closed at the moment - we're operating with a click and collect service only for orders placed on our website. You turned up at our store and didn't know what make or model of saw you wanted. As our store is closed, we're unable to deal with any enquiries face to face. Our sales assistant recommended that you either email us for advice or have a look online to see what make/model of saw you want.

Beoordeeld met 5 van de 5 sterren

metabo ts 254 table saw…

Purchased a metabo ts 254 table saw from Kelvin tools, and i have to say the service was first class.
I was concerned to buy the updated model and this company was the only one advertising this fact.
I am very pleased with my purchase, the saw is first class and excellent value for money, I set the saw up and only had to correct the rip fence which was marginally out, and have been more than happy with it since.
My tips, read and understand the instructions, and purchase from Kelvin tools.

14 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Spent the best part of £500 on a new…

Spent the best part of £500 on a new Panasonic multi tool has been playing up for ages only got around to contacting company now (didn’t register my bad) but have receipt. Only a few days out of warranty Told there is nothing can be done.!! Not a good experience would not be using again.

###As a reply to kelvin power tools response I have contacted Panasonic direct and they have honoured the warranty without any problems don’t see how this couldn’t have been sorted by supplier, seems like they just couldn’t be bothered.

6 mei 2021
Review zonder uitnodiging
Logo Kelvin Power Tools

Antwoord van Kelvin Power Tools

Hi Derek. You bought your multi-tool from us on the 29th April 2020. The tool comes with a standard 1 year warranty. On our product page it tells you that you need to register to receive Panasonic's extended 3 year warranty. Panasonic also provide this information in with your tool. You didn't register for the extended warranty, so the tool is no longer under warranty. Panasonic won't accept a warranty claim from us without a warranty certificate, no matter how many days outside of the first year warranty it is. Unfortunately there is nothing that we can do about this.

*** Hi Derek. We're glad that you got things sorted with Panasonic. Like we said, they won't accept a warranty claim from us without a warranty certificate.

Beoordeeld met 5 van de 5 sterren

Just had my DeWalt 1st fix gun…

Just had my DeWalt 1st fix gun repaired, it’s now firing better than when it was new. Fast and efficient service from start to finish, (1 week turnaround). Great job will definitely use again. 👍🏻

6 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good price and support

I had an issue with the product, but their support contacted me and sorted it out in a very short time. Sometimes seals being open in order to remove the charger or battery, because you choose to buy it without these components. This sounds fair to me. Products are new and undamaged.

3 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time I have bought from kelvin…

First time I have bought from kelvin tools, I purchased a alfra mag drill, I have used these drills on hire for years occasionally and decided to buy one, iam so pleased with drill top quality for the price, I really like the power lead very long and flexible, to top it off excellent case as well, the drill was advertised with a keyless chuck but came with a keyed chuck, iam not disappointed with that as this is made in Japan and is a quality chuck I can live with that, fast delivery. I would recommend this company.

13 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible service.

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price and service. A lot of companies use covid as excuse for slow delivery not this company will look on their site before buying any more tools.

13 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have not used Kelvin tools before but…

I have not used Kelvin tools before but wanted to buy local to me, very good website and all the items in stock that I wanted and good prices, I was kept up to date by email for next day delivery which was advertised on there website, all items were well packaged and delivered on time, very impressed and definitely will be buying again from Kelvin power tools...,👍

27 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bosch multi tool broken seal

I had ordered a new Bosch multi tool, have arrived with an broken factory fitted seal, tapped back by them. They have refused to take it back unless pay the return charge, the broken seal was not stated on their website when purchased. Very bad customer service as well.

17 januari 2021
Review zonder uitnodiging
Logo Kelvin Power Tools

Antwoord van Kelvin Power Tools

Hi Nick. As we've explained to you, we open every machine before it leaves our premises for inspection and testing purposes. This is to ensure that 1. the correct machine is being supplied and all components that should be in the box are there, and 2. the machine is in working order. We do this to prevent any problems when you receive your machine. The machine is brand new (we don't sell used goods). You want to return the machine to us because the packaging seal has been opened. As we've explained to you, we're happy for you to return the machine to us, but as the machine isn't incorrect or faulty we won't cover the return shipping cost. This is stated in our terms and conditions.

Beoordeeld met 5 van de 5 sterren

I bought 3 boxes of paslode nails from…

I bought 3 boxes of paslode nails from these guys on a saturday. It got delivered on the tuesday. It was a very good price price on the net, with an excellent choice and good stock levels. I got an email advising delivery slot/time, all in all.....an excellent experience. thanks

25 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding customer care!

I gave the store a call on Friday afternoon as the battery charger for a Bosch tool I'd purchased from them was showing an error.
Absolutely hassle free call, no drama and I received the replacement charger the very next day, yes, on a Saturday!
Now THAT'S what I call service!!

Many thanks KPT!

7 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are awesome

These guys are awesome, customer service is amazing.
Fast despatched, always have delivered next day, I will use these guys wherever I can. Good work, keep it up...

18 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I spoke to a very helpful guy at Kelvin…

I spoke to a very helpful guy at Kelvin Power tools and within a minute he had me sorted. the power tool was delivered at 09.57 am the very next day as promised and I could not be happier. all of my order was well packed and protected from Scotland to Wisbech in less than 24 hours what more could you ask for. thanks guys at Kelvin power tools I will deffo buy from you again.

15 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

good customer service and very prompt delivery

We bought a generator from Kelvinpowertools and it was delivered on time the next day, even with all the current issues with lockdown!

Excellent customer service, prompt delivery and good communication - what more could you ask for?

8 april 2020
Review zonder uitnodiging

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