Kids Planet Day Nurseries Reviews 

Our little girl Hallie started at kids planet school house 4 weeks ago after many recommendations from friends who have had babies and children attend this nursery and said the staff are amazing, we couldn't agree more and wanted to say a big thank you to Sham, Anna and Sophie in particular who have been absolutely amazing with Hallie. Hallie took a couple of weeks to settle in but now seems to be really enjoying going to nursery! The stay at play session today was a lovely event and it was so nice to see her in the baby space playing and smiling with you all! It means a lot, thank you!

Beautiful setting with fantastic staff
My granddaughter has such a lovely time here and they learn so much from udeskol.

Excellent staff who genuinely care for the children and work tirelessly to aim for the best that they can be.
Lutterworth is an acceptional setting.

Ultimately we chose Lytham Lodge because they have an organic allotment. We feel a great importance that our son learn about organic food and the source of vegan produce.

We love the location of the nursery being next to Lytham Hall for the snowdrop walk.

We were delighted Lytham Lodge tailored a meal plan to exclude animal products and substitute dairy with almond milk which our child drinks daily

It is only hoped that the staff at Kids Planet Day Nursery in Sandbach are far more considerate to the young children who attend the Nursery than they are to the local residents. Their staff always park their cars across the road in Sunnymill Drive, very close to the junction of Crewe Road, and part way on the pavement - while their own car park is empty. This forces people with pushchairs and disabled people in disability scooters off the pavement and into the main road because they are unable to manoeuvre around the cars, which is extremely hazardous. It also makes it difficult for emergency vehicles, as was the case earlier this year, and refuse vehicles, delivery vans, etc. to gain access.

If the Nursery staff were not so selfish and inconsiderate, they could drive further away from the Nursery, but that would, of course, mean that they would need to walk a slightly further distance to the Nursery!!!

My child has attended Kids planet since a baby. We have had complaints about the way it has been run if every room they have been in. They are money grabbing, wanting extra fees off you all the time. When my child left the nursery to start school there were a few sessions they could not attend with starting school ( that we had already paid for ) We could not swap the days as they normally suggest as my child would not be attending the nursery and they are refusing to refund me. Would not recommend

Unfortunately kids planet sandbach have absolutely no regard for their local residents and neighbours causing awful parking issues in the immediate streets close by,double parking and blocking residents in not to mention the fact we can't even get emergency services on to our estate at times due to horrible and dangerous parking, considering we are right next to a very busy school you would think in their line of work they would think twice about parking dangerously. And the worst part is the head off couldn't care less they couldn't even be bothered to answer my email shocking really ! .

Staff at the Sandbach branch park their cars inconsiderately along Sunnymill Drive, often on the pavement forcing parents with buggies and wheelchair users into the road. Road markings are ignored, access to driveways is blocked, emergency service and delivery vehicles are impeded and school children crossing the street are put at unnecessary risk. All because staff can't be bothered to park a bit further away and walk for a few extra minutes.

At lunchtime, staff sit in their cars with their engines idling. Not going anywhere, just scrolling on their phones while they pollute the local area and leave litter for residents to pick up after them.

Management are aware but have done nothing - corporate social responsibility clearly stops at the nursery gates. A nursery is supposed to teach kindness and consideration. If staff can't manage that towards their own neighbours, it says a lot about the values on offer here. Avoid.

The staff in Sandbach continue to park in Sunnymill Drive and, when parking on white lines (advisory, for a reason, but not illegal) create a real hazard due to impaired visibility, never mind nearly blocking the road for the refuse collections and delivery vans. You would have thought that a business who deals with kids would think about the safely of kids in general crossing roads. Sunnymill Drive is right next door to Sandbach School, from next week (as a new academic years starts) this could all become dangerous, just because a few selfish people think only of themselves.

Removed my son with immediate effect from Kids Planet Chesterfield Newbold. I had concerns while my child was in toddler room with a large amount of trousers cover in urine when he was mostly established toilet training. However I do appreciate accidents happen particularly in nusery. It was noted when a family member collected him at a randomised time that he asked support from three different staff members and they did not acknowledge him. When my family member collected my child he promptly asked to use the toilet (children have to request staff support to use toilets as they are not in rooms). This was escalated to head office and discovered on CCTV this was the case. I had a response from manager who dealt with the situation very poorly giving me responses "why don't you come on and educate staff then" however head office thanked me for raising this concern.

I also highlighted around basic needs not being met such as drinks with all meals times, management stated this was the case. I then asked for management to review CCTV and she confirmed it was not, however there was drinks machines in rooms but I recognised not all children might feel comfortable or be new to a room.

I would also like to add that there are some lovely members of staff at the nursery who have been great with my son which I highlighted to head office, and I appreciate the care and kindness they have shown him.

kids loved it deffo recommend to anyone who wants there kids to have a good day out and the staff were amazing

well i started my child in Kids Planet Arnold, which was going to be funded partly by student finance. A year later my bill is over 2000 pounds, as Kids Planet put in the wrong offsted documents to collect payment. Now I have a lady from head office being very threatening in emails, telling me to link the account within two days or she will assume i am not paying after they have had me stressed out with lies and not doing their job properly for a year and a half, leaving me with an outstanding bill. I took my child out of the nursery and put her in a new nursery who have collected payment with no trouble. It's been absolutely shocking, telling me they have been in touch with me, calling student finance to find out they have not basically don't know what they are doing now they are being threatening I would not advise these to any person studying not the best ....my child was constantly unwell no deep cleaning done and left to run with young girls they was fantastic but not recommended at all

As a family, we've been with this nursery for nearly seven years, with both of our children attending during that time. Until recently, I would have had no hesitation in recommending it.

What disappoints me most is the disconnect between what the nursery promotes and the reality we've experienced. Their marketing and values are built around being a flexible, family-focused childcare provider, yet our experience no longer reflects that.

Since my eldest started, fees have increased significantly—far beyond what we've seen at comparable nurseries in the local area. Most recently, I was shocked to discover that booking an ad hoc session now attracts a 20% premium, meaning a single additional day would cost almost £90. For a nursery that prides itself on supporting working families with flexibility, this feels completely contradictory.

The biggest shame is that this review has nothing to do with the staff. The team caring for the children are genuinely fantastic—kind, caring and dedicated—and they are the reason we've stayed for so long. My disappointment lies with the decisions being made at a management level. In my opinion, commercial priorities now seem to be taking precedence over the family-focused values that originally set this nursery apart.

I sincerely hope the leadership reflects on the direction they're taking, because it risks undermining the trust and loyalty they've built with long-standing families like ours.

Preface this by saying the actual staff members who work in the nurseries day in and day out are excellent people; my local (Longley) is amazing.

The company as a whole is large, with various sites up and down the country, and they took over my local nursery towards the end of 2025, and it's been mainly negative.

Refurbishments have been the only positive since they took over.

Since then, I've had 1 month out of 8 where my invoice was correct, as it's been taken from the nursery and brought into the corporate office, where no one can use a spreadsheet correctly or do arithmetic in general.

Requested a birth certificate to update records they should of already had, then lost said birth certificate, re-did all the funding information just to request it again but fail to send it through and then threaten funding would be pulled because they sent an email into spam THE DAY BEFORE IT WAS DUE.

Tried to pressure parents into splitting our free hours over the year instead of 38 weeks but failed to mention the slight price difference by taking this option.

Struggled with heatwaves, with lack of planning resulting in me personally taking in fans/coolers to help out as my child was sweating and complaining she was too hot.

Now recently introduced the concept of paying 20% more for an ad hoc day session by dressing it up as a "Feature" on their family app and then disabling the comments (subsequently deleting them) when parents pushed back.

If my child didn't have friends / bonded with her carers, then i'd of pulled them out of the nursery when they took over knowing what i know now.

Update : bumped it up a star because they've since reverted their plans on the 20% surcharge for ad hoc bookings.... Wonder why.

Second Update: Management seem to have really stepped up their game at handling things, emails quicker, response to issues much much quicker.

Company does nothing but increase fees with zero justification.

Latest issue today is that they have hiked any ad-hoc additional days working families might need by demanding an additional 20% ON TOP OF THE ALREADY HIGH DAILY RATE and when there was over 150 - 200 complaints about this post which they labelled as "Exciting news" from different parents, kidsplanet simply just disabled the comment section to avoid any backlash. So rather than address everyone asking them to justify the increase they would much rather silence everyone and bury their heads in the sand.

Before Kidsplanet come back and say that there was bad comments etc there wasn't. Just questions from concerned parents wanting to understand why an additional day would now be 20% more expensive than a normal day when a Childs needs are the exact same.

Nothing but blatant profiteering.

In reference to your reply you must think we were either born yesterday or stupid.

You did mean to post it including the 20% increase (just before half term i might add, right when parents would need the extra childcare. My guess is that you got SO much backlash from SO many parents that you realised what damage you were about to cause so you back tracked).

Despite year on year price increases, parents get an announcement today (14/07/26) via the Nursery app (Famly) about some “exciting news!” This news being that ad-hoc additional days are now to be charged at 20% EXTRA compared to normal days. Abysmal treatment of loyal, high-paying customers who for the most part have more than one child go there because most of the staff are fantastic.

If the water goes off and kids aren’t allowed in, if the weather’s bad and they’re closed, if our kids are told they’re too ill too attend, do we get money back? Not a bloody penny!

Within an hour there were 110+ comments from parents asking for clarification and justification of this, and Kids Planets response? To delete all comments and disable further comments with no response of their own. Exciting news!

Nursery was brilliant until Kids Planet took over. Now we are leaving because of Kids Planet.
Wrong invoices every month.
Set term time only dates that aren’t in line with local authority dates.
Many staff leaving.
Awful. Would avoid Kids Planet at all costs.

Withdrew my child due to low staffing levels. This is how mistakes happen. Just look at what happened in Crosby, how was it allowed that someone was able to pick up the wrong child?
Typical big boy company that is only interested in reducing costs & increasing revenue

Kids Planet Christie Fields is a fantastic nursery, and I’ve had both of my children attend there. The staff are incredibly kind, caring, and supportive, creating a warm and welcoming environment for children to learn and grow. I’ve always felt confident knowing my children were happy and well looked after. I would highly recommend this nursery to other parents.

I have been really impressed with this nursery at one of many of sites (Christie fields) there is genuine outstanding care provided on a daily basis, the staff are consistent in the care for children and fully support their needs first, this is shown by how the team(s) communicate in a way to create a warm welcoming atmosphere, My child since attending KP has grown in confidence and this is purely down to the staffs dedication, determination and kindness. Home builds love, foundations and emotional security - nursery develops social, practical and group skills.