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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My friend bought me a foldable shopping bag from Kindbag and it’s fantastic. Amazing quality and such a cute design I absolutely love it. It’s so easy to fold back into its compact version but still h... Toon meer

Beoordeeld met 5 van de 5 sterren

I love these bags. Bought the museum collection and some of the tote bags which are a great design, they are so roomy and fold up easily. They look great, are comfortable and made out of recycled pl... Toon meer

Beoordeeld met 1 van de 5 sterren

*****Avoid**** Total scam. Ordered bags in dec and nothing has arrived. Tracking shows DPD has not yet received the parcel. Kind Bag have said the tracking is often wrong. Whoever says whatever my... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

EDIT - I'm editing as I've now received my refund plus a message from the CEO/founder which was very transparent about the logistical issues which caused the delays/missed orders noted in... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

161 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,1

Alle reviews

(161)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent bags

I have a number of kind bags in different sizes and patterns. They are excellent. Hold loads and very strong.

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my Kind bags!

Love my Kind bags, speedy delivery, excellent quality, I don't leave my house without one, so strong and beautiful designs. Highly recommend!

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

POOR Customer Service Help

While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

9 juli 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Heba, thanks for leaving this review. I am really sorry that our customer service wasn't able to be of more help in this case. While we reply to all our customers within 24-48 hours (working days) sadly in some cases this still means that an order, accidentally placed, gets shipped before we can cancel it. I'm sorry that was the case here and we will be reviewing our processes to see if we can improve this.

Beoordeeld met 1 van de 5 sterren

Bag went bobbly very quickly

Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

9 mei 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Tabitha, Thank you for your review. I'm really sorry to hear that the bag has bobbled for you. This is not the quality we expect from our products. We've gone ahead and sent over an email to you from hello@kindbag.co to offer you a refund here once we have a few more details. If you ever have any issues in the future please do go ahead and send us an email as were here to help!

Beoordeeld met 1 van de 5 sterren

Shocking customer service

I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

2 mei 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Emma,

Thanks for your review. I'm really sorry that this has been your experience of the customer service. Unfortunately, it looks like our emails might have been heading to your spam or junk folder as we replied a couple times from different @kindbag.co email addresses but it seems they may not have reached you. Please have a look in your spam folder and if you still cannot see our emails do let me know. We would love to get this issue resolved for you as soon as possible.

Beoordeeld met 5 van de 5 sterren

Fab bag

Love this back pack! It’s a perfect size for handbag gubbins plus water bottle and useful pockets for organising stuff. Gorgeous summer colour too.

16 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everything I hoped it would be!

The design of this bag is amazing - it swaps from bag to rucksack in seconds without effort. It is comfortable as both. Light to carry, stylish. The inside pockets are spacious and yet are not bulky so the bag keeps its shape. Everything has been so well thought out. Most important I could access everything I put into it easily, just because of the design.

14 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent bag

Excellent bag - perfect for a family holiday. Stylish and robust but very practical. I love the easy access side pocket and top handles.

8 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great bags!

Lovely bags, great design and feels good that they’re keeping plastic out of the oceans. I would buy again.

10 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Yes really love this bag!!

Yes really love this bag - I love the simplicity and that it’s zipped straight across the top and the magnets the close it when rolled down . It’s a very good size you could definitely use the large one for a weekend away - I’m actually thinking that I could travel for a week away with this and a cabin bag and have loads of room and not have have to pay to check a suitcase when flying overseas

Tempted to buy the medium sized one - it’s also waterproof which is great

11 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love these bags

Love these bags, the fabrics and prints are vibrant, and they fold away really nicely in to the attached pouch. Love that they are made from recycled bottles!

26 maart 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I bought this bag because it is made with recycled plasted

I bought this bag because it is made with recycled material and I like the structure of it, which makes it a decent looking bag for my commute to work. I have just started using it, but right away I am noticing that the magnets don't hold the roll-top down, which also makes the bag seem a bit shapeless. I wouldn't mind having a shoulder strap which would give me the option of wearing it two ways, useful for standing in crowded trains.

27 maart 2025
Review zonder uitnodiging

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