KnickerboxReviews 

90
TrustScore 4 uit 5

4,1

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very easy to order, and had to return and get a different size, returns portal/website very quick and dropped parcel off at a EVRI locker. Will order again, items are good quality and wife loves them.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Ondergoedwinkel
  2. Lingeriefabrikant
  3. Lingeriewinkel
  4. Lingeriegroothandel
  5. Kraamkledingwinkel

Geschreven door het bedrijf

Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.


Contactgegevens

  • Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Verenigd Koninkrijk

  • www.knickerbox.com

4,1

Goed

TrustScore 4 uit 5

90 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,1

Alle reviews

(90)

53 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good delivery

Good delivery. Easy to use the order service

5 mei 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi there - appreciate the feedback! Quick delivery and a fuss-free order process? We’ll take that 🙌

Beoordeeld met 5 van de 5 sterren

Gorgeous set that fits really well

Gorgeous set that fits really well

3 mei 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi there - That’s what we like to hear! A gorgeous fit can make all the difference 💫 Thanks for the fab feedback.

Team Knickerbox (Steve)

Beoordeeld met 4 van de 5 sterren

Comfortable and stylish

Comfortable and stylish

1 mei 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi there - Love to hear that! Comfort and style is the dream combo 💫 Thanks for taking the time to share.

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren
Logo Knickerbox

Antwoord van Knickerbox

Hi Debbie - Love that it was smooth sailing 🛍️ We’ve worked hard to make ordering easy, so it’s great to hear it’s landing right.

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren

True to size, fantastic quality

Have purchased from knickerbox twice before,so ordered again without hesitation. Everything fits true to size, fantastic quality, great service and fast, secure delivery. Recommended.

3 mei 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi Steven,

We’re blushing! Thanks for the fab feedback and for coming back to us without hesitation. True to size, fantastic quality, great service — we’ll take that 🙌

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren

Knicker box

really great will buy agine

2 mei 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi there - That’s what we like to hear 🙌 Thanks for the support — lots of newness has landed for AW25 if you're looking for an excuse to pop back.

Team Knickerbox.com (Steve).

Beoordeeld met 5 van de 5 sterren

Just so easy to access.

Just so easy to access.

2 april 2025
Logo Knickerbox

Antwoord van Knickerbox

HI there - we love hearing that! Making things easy and fuss-free is exactly what we aim for 💫 Thanks for sharing.

Team Knickerbox.com (Steve).

Beoordeeld met 5 van de 5 sterren

Have bought two comfy joggers and tops…

Have bought two comfy joggers and tops and bras and the quality and fit is amazing.
Speedy delivery and brilliant experience - I will definitely be buying again!

20 maart 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Katie,

We love this! So happy the fit and quality impressed, and that everything arrived quickly too 🙌 Thanks for the kind words. We've just launched loads of newness onto the site for AW25, if you need a reason to pop back.

Team Knickerbox.com (Steve).

Beoordeeld met 2 van de 5 sterren

The sizes are v small re bras

The sizes are v small re bras, need to return them

4 maart 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi Tracy,

Thank you for taking the time to leave a review, we really value your feedback.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 5 van de 5 sterren

Ordered at lunch on Tuesday and had my…

Ordered at lunch on Tuesday and had my order delivered on Thursday morning. Super quick and easy, packaging was great! Reading the rest of the comments it seems issues are with returns which is a shame cos otherwise the prices are amazing and delivery is super fast!

6 maart 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Jenny,

Quick delivery and fab packaging? Yes please! 🚚✨ We’re really happy you had a smooth experience and hope you'll pop back for some of the newness we've launched for AW25.

We appreciate you flagging the returns feedback — as a new business, we've not been perfect on this and are learning, but the team and I are working hard to put things right for customers when they do go wrong, and address any underlying issues to stop it happening in future.

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren

The latest KBX designs are good quality…

The latest KBX designs are good quality and pretty, delivered quickly in simple eco friendly packaging. Prices are great too, particularly in sales.

3 maart 2025
Logo Knickerbox

Antwoord van Knickerbox

Hello!

Love hearing this! We’re so glad the latest KBX designs ticked all the boxes—pretty, great quality, and delivered fast in eco-friendly packaging 🌱✨

We've just launched loads of fab new product for AW25, too.

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren

It was really easy to purchase what I…

It was really easy to purchase what I wanted

2 maart 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi Gill,

So glad it was simple to find what you wanted! That’s exactly the kind of experience we want to deliver 💫 We've just launched loads of fab new product for AW25, so if you needed a reason to pop back, maybe that's it?

Team Knickerbox.com (Steve)

Beoordeeld met 1 van de 5 sterren

Need a refund or response? Forget it

I returned one item from an order two weeks ago and am still waiting for a refund. I have contacted their support email but not getting a response. Doesn’t appear to be a phone number. I can see the item was delivered back on the tracking. Terrible customer service. Will NEVER buy from them again. 😡😡😡

21 februari 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Lyndsay,

Thank you for taking the time to leave a review.

I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 1 van de 5 sterren

They won't give me a refund despite…

They won't give me a refund despite acknowledging they've received my returned item. Can't get hold of anyone and they just fob me off on the web chat saying I have to wait another 72 hours. Awful service - AVOID AVOID AVOID

10 februari 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Katie,

Thank you for taking the time to leave a review.

I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 5 van de 5 sterren

Fast delivery time

Fast delivery time. Good quality products

1 februari 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi Alison,

So glad to hear your order arrived quickly and that you’re loving the quality 💫 We work hard to make sure everything feels just right, so this means a lot.

Team Knickerbox.com (Steve)

Beoordeeld met 5 van de 5 sterren

Easy order process, pleased with items

Easy order process. Fab delivery. Pleased with items purchased, would definitely purchase from again.

2 februari 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi there - This is exactly what we love to hear—easy ordering, speedy delivery and happy vibes all round 💫 Thanks for the kind words, and we’ll be ready when you’re back for more!

Team Knickerbox.com (Steve)

Beoordeeld met 1 van de 5 sterren

Confusing website

Tried to buy their lingerie, but found it impossible to purchase their lingerie, as their website was confusing to progress sales of different items

8 februari 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Jeff,

Thank you for taking the time to leave a review, we really value your feedback.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 1 van de 5 sterren

I didnt receive my parcel

I didnt receive my parcel, and its no chance to get reach a customer service support.

1 februari 2025
Logo Knickerbox

Antwoord van Knickerbox

Hi Justina

Thank you for taking the time to leave a review.

I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 1 van de 5 sterren

Awful experience

Awful experience, placed an order 4 weeks ago and started taking payment from me via Klarna straight away. 3 weeks later nothing received, been ignored by customer services for 5 days now with no reply, nobody seems to be bothered that they’ve taken money off me for a product that hasn’t been delivered and no information as to if or when I will get the product or a refund.

25 januari 2025
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi,

Thank you for taking the time to leave a review.

I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.

Many Thanks

Team Knickerbox

Beoordeeld met 1 van de 5 sterren

My boyfriend purchased items via the UK…

My boyfriend purchased items via the UK site but billing address in the US. They don’t fit but can’t return via portal as it doesn’t support US addresses. After initial response requesting more information from the support email address, I’ve followed up 6 times in 2 months with zero response. Just wanted to return ill fitting gifts and repurchase in correct size. Please can someone at knickerbox respond to me!

12 december 2024
Review zonder uitnodiging
Logo Knickerbox

Antwoord van Knickerbox

Hi Katie

Thank you for taking the time to leave a review.

I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.

Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.

Many Thanks

Team Knickerbox

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer