Krispy Kreme UK Ltd Reviews 

We recently placed a large corporate order with Krispy Kreme as part of a celebration for an award win, with deliveries needed across multiple locations. Initially, I thought I would need to place almost 20 separate orders and payments, but after calling customer services, Rebecca (Customer Care Advisor) was absolutely amazing from start to finish.

Rebecca guided me through the whole process and provided an Excel spreadsheet template to make everything much easier and more organised. She was incredibly helpful, informative, patient, and responsive throughout, which made what could have been a stressful process feel really straightforward.

There was also a minor issue with one site delivery (through no fault of anyone involved), and Rebecca arranged a replacement immediately without hesitation, which was hugely appreciated.

As this was a large order, the team also kindly included some Krispy Kreme hats for us so we could take photos and capture the celebration properly, which was such a thoughtful touch and really added to the occasion.

The donuts themselves were loved by everyone, but the customer service from Rebecca truly stood out. She was fantastic throughout the entire process and is a real credit to Krispy Kreme.

Thank you again!

Dear Ma’am Rebecca

Thank you so much for your help in placing the order for my daughter’s charity cake bake sale. I truly appreciate your kindness and understanding while assisting me over the phone.

We are very grateful to you and to Krispy Kreme for your support. Your help means a lot to us.

Thank you again, and more power to you. God bless!

Sincerely,
Liz

The donuts have always tasted great over the years. Customer service in store and online have been amazing (shout out Angela). I love this place

Absolutely wonderful person called Angela Customer service advisor helped with my enquiry
She was fast efficient and had excellent customer service , my issue was resolved within minutes
Thank you sweet Angela
Have a great day xx

Worst experience ever with a doughnut, so i paid 13,99 pounds for 4 simple doughnuts ring glazed, 13,99 in airport! I refuse to think that i was eating gold…when price of one was roughly 2,70 ( cant remember exactly, i paid 13,99 for 4 ) thats the kind of offers you have.
Thats shame! I will never waste my money again for a spoon of flour from this company

Thank you Angela for your help today.
Excellent customer service I will definitely buy from Krispy Kreme again because of you!!

Spoke with Angela who managed to sort an issue for me with my order promptly. It was a joy to speak with someone who sounded so friendly and welcoming. Honestly couldn't think of a better customer service adviser for a doughnut shop haha

I added the wrong delivery address when ordering and Eloise very helpfully updated this for me and has ensured I will have a very happy daughter on her birthday. Thank you.

That is a team memberat the Guildford kiosk in the Friary Centre that is always so welcoming and friendly. Every time I’ve had an issue with the app et cetera, she is patient and understanding. She always gives fantastic service and I hope you can recognise the value she asked to Your brand. I think her name is Tiffany.

Top class customer service - prompt and efficient. Thank you to Eloise for dealing with my request. Highly recommend.

Love Krispy Kreme, ordering is so easy and Angela I'm customer care so helpful amd friendly

Lynn was extremely helpful and very quick

So I go down to the supermarket to get my doughnuts and I reach the KK stand...and for the next 2 mins, I am wondering if I am looking at a board with String Theory equations or actual pricing for doughnuts. I am good at puzzles and all, but the KK pricing structure gives me a headache. The missus usually gets it, but it was her birthday and I wanted to surprise her. Needless to say, I had to leave 'cos the maths wasn't for me that day.

Krispy Kreme: 1
Doughnut Addict: 0

Placed an order, had a query and it was responded to and resolved within the hour by Rebecca. Very pleased.

I had ordered a pick your own box of doughnuts for delivery in time for my daughter’s party.
Unfortunately, the box was delivered to the wrong house number but after a call to customer service- the lovely Rebecca was on hand to share which house they had been delivered to. Luckily, I have good neighbours and I was able to collect them without a problem.
Rebecca was fantastic and had a plan in place to pick up a new order instead if I hadn’t been able to collect.
Really brilliant customer service which I appreciated and Rebecca is a credit to the team! Thank you

Angela from Krispy Kreme’s customer service is an absolute star! She was prompt in her responses to me and helped me redeem my Krispy Kreme points :)

I used the online chat and straight away Rebecca came online and then rang me directly to help me make a large order I was struggling with on the website. She was friendly and efficient and I was able to order lots of doughnuts for our charity week! Thank you

Excellent service from Lynn.

Quick reply, very helpful, and my order was amended without any hassle.

Much appreciated!

Under and salah gave great customer service and were very patient with me and my friend when we were indecisive about what to order, very quick service and very polite.

Great speedy help from Eloise this morning when I made a mistake on my order! Thank you!